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We warrant every Linksys by Cisco product to be free from defects in material and workmanship under normal use for the warranty period that applies to the particular Linksys by Cisco product you have purchased. To find the length of the warranty and other specific warranty details, including the scope of our warranty and limitations on our liability to you, please refer to the "Warranty Information" section of your product's User Guide, which may also be accessed online by clicking here.
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| Common Questions Regarding Warranty and Product Returns |
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| The LIMITED WARRANTY
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| What are the warranty and technical support periods for Business Series Products?
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| What are the warranty and technical support periods for Linksys Voice System (LVS) products?
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| How do I return my Linksys by Cisco product?
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| My product isn't working and the deadline for the reseller return policy is passed.
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| How do I contact Technical Support?
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| How will Technical Support help me?
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| Technical Support determined my Linksys by Cisco product is defective and has given me a Case #. What do I do now?
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| Do I need to send the box, manuals, disks and power adapter when returning a product?
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| What are the limited warranty and technical support periods for Linksys Certified Refurbished Product?
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| Who is responsible for shipping?
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| What is the turn-around time for to get a replacement product?
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| Can you determine if my unit is under warranty from the product serial number or my registration of the product?
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| My coupler/dongle broke. Is this covered under the warranty?
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| How do I upgrade my product for a better one?
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| What is the procedure for a refund?
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| If I am located nearby, can I return my product in person?
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| Is damage from a thunderstorm covered under the warranty?
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| How do I check the status of my rebate?
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| Once my unit is replaced, does my warranty start all over?
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| What is your Refund Policy for Support Fees?
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| The LIMITED WARRANTY |
| The LIMITED WARRANTY is displayed in the product user guide. Please refer to the guide for further information. |
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| What are the warranty and technical support periods for Business Series Products? |
The following table shows warranty periods for Linksys Business Series products. For Linksys Voice System (LVS) warranty terms see here. For Linksys One warranty terms please reference the product specific user guide.
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Covered Products |
Product Warranty Period |
| Unmanaged Switches: |
SD2005, SD2008, SD205, SD208, SD216, SR2016, SR2024, SR2024C, SR216, SR224, SR224G |
Hardware: Limited Lifetime Fans and Power Supplies: 1 Year |
| Smart Switches: |
SLM2005, SLM2008, SLM2024, SLM2048, SLM224G,SLM224G4S, SLM248G4S, SLM224G2-CN, SLM224P, SLM248G, SLM248P |
5 Years* |
| Fully Managed Switches: |
SFE1000P, SFE2000, SFE2000P, SFE2010, SFE2010P, SGE2000, SGE200P, SGE2010, SGE2010P, SRW2008, SRW2008MP, SRW2008P, SRW2016, SRW2024, SRW2024P, SRW2048, SRW208, SRW208G, SRW208L, SRW208MP, SRW208P, SRW224, SRW224G4, SRW224P, SRW248G4 |
5 Years* |
| Storage: |
NSS4000, NSS4100, NSS6000, NSS6100 |
3 Years* |
| Routers & Wireless: |
HGA7S, HGA9N, RV016, RV042, RV082, RVL200, RVS4000, WAP200, WAP200E, WAP4400N, WET200, WRV200, WRV54G, WRVS4400N, WUSB200 |
3 Years* |
| Cameras, RPS, Transievers, Adapters: |
MFEFX1, MFELX1, MGBLH1, MGBSX1, MGBT1, PVC2300, RPS1000, WMP200, WPC200, WVC200, WVC2300 |
3 Years* |
| Linksys Voice System: |
SPA901, SPA921, SPA922, SPA941, SPA942, SPA932, SPA962, SPA9000, SPA400, MB100, POES5, WBP54G, PA100 |
2 Years** |
| Voice Products: |
PAP2T,SPA2102,SPA3102,SPA8000,WRP400 |
1 Year** |
*Updated warranty periods and coverage are effective on products purchased after September 1, 2007.
** LVS products updated warranty period and coverage are effective on products purchased after February 1 2008.
Telephonic technical support for Linksys Business Series and Linksys Voice System products will be provided for the first twelve (12) months following the date of purchase by the original end-user purchaser and thereafter all technical support calls will be subject to a fee at the then-current rate. |
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| What are the warranty and technical support periods for Linksys Voice System (LVS) products? |
The following table shows warranty periods for Linksys Voice System (LVS) Products.
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Covered Products |
Product Warranty Period |
| IP Phones: |
SPA901, SPA921, SPA922, SPA941, SPA942, SPA962 |
2 years** |
| IP PBX: |
SPA9000 |
2 years** |
| VoIP Gateways: |
SPA400 |
2 Years** |
| Accessories: |
MB100, PA100, POES5, SPA932, WBP54G |
2 years** |
** LVS products updated warranty period and coverage are effective on products purchased after February 1, 2008.
Telephonic Technical Support for Linksys Voice System products will be provided for the first twelve (12) months following the date of purchase by the original end-user purchaser and thereafter all technical support calls will be subject to a fee at the then-current rate. |
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| How do I return my Linksys by Cisco product? |
| You may be able to return your Linksys by Cisco product to the place where it was purchased. Every store has a return time period. If you return your product within the time period designated by the retail store, online store, or other reseller (typically 30 days), you may receive store credit or reimbursement, depending on that reseller's policy on returns and exchanges. We are not responsible for in-store returns or exchanges.
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| My product isn't working and the deadline for the reseller return policy is passed. |
| If you have trouble with your Linksys by Cisco product during the warranty period for that product, first visit Customer Service online. There you will find frequently asked questions, free software for download, and a knowledge base to assist you and answer your questions. If you need detailed information on a router, visit Technical Support for step-by-step assistance and troubleshooting.
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| How do I contact Technical Support? |
Click here to see Technical Support hours of operation and contact information.
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| How will Technical Support help me? |
| One of our professional technicians will work to resolve your issue and help get your product up and running. The technician will determine whether the difficulty is the result of the product, whether your product contains a defect, and whether your product is under warranty. If your problem cannot be resolved, Technical Support will provide a Case # that is used to create an RMA for the Warranty Return process. This number will enable you to return your merchandise for a working product. |
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| Technical Support determined my Linksys by Cisco product is defective and has given me a Case #. What do I do now? |
| Completely fill out your RMA form and follow the instructions carefully when returning your product. Clearly mark your RMA number on the outside of the product package and include a copy of proof of purchase (receipt, invoice, or packing slip) when shipping. |
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| Do I need to send the box, manuals, disks and power adapter when returning a product? |
| Please send only the defective unit and the power adapter. If your product includes a coupler or dongle, include these in your shipment. If your product is a kit and only one of the units is defective, put the model number of the particular unit you are shipping on the RMA form. The model number of the entire kit is not in the RMA drop down menu. |
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| What are the limited warranty and technical support periods for Linksys Certified Refurbished Product? |
| Ninety (90) day limited warranty for refurbished product sold in United States. |
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| Who is responsible for shipping? |
| Customers are responsible for shipping the defective unit to us, including: brokerage, taxes, customs, and duties incurred.
We will ship the replacement unit to you by UPS ground in the continental United States and Canada . If you want to expedite shipping, you will be responsible for the expedited shipping charge and will be asked to provide a credit card or a shipper's account number for the expedited shipping charge.
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| What is the turn-around time for to get a replacement product? |
| We will ship a replacement product to the address you provide one to three business days after receiving your defective product. |
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| Can you determine if my unit is under warranty from the product serial number or my registration of the product? |
| No. Your product warranty depends on when you purchased your unit and whether you have a proof of purchase (receipt, invoice or packing slip). Technical Support requires your proof of purchase in order to verify your product is under warranty. |
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| My coupler/dongle broke. Is this covered under the warranty? |
Yes. The coupler/dongle is under the warranty period of the card as
long as the product is broken as a result of wear and tear. If the
coupler (also called the "Dongle" or "the 5 inch cord") on your Laptop
Card has broken, and the product warranty has expired, you may purchase
a replacement by following the two steps below:
Step One:
Determine the Coupler Model Number. It is on the card next to the
words "Model" or "Model No." |
| Card Model
Number |
Coupler Model
Number |
| PCMPC100 |
PCMPC100C |
| PCMPC200 |
PCMPC100C |
| EC2T |
EC2TC-A2 if the Coupler has two lights |
| NPT10T |
NP10TC |
| NP100 |
NP100C |
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Step
Two: Go to the Where to Buy page and
purchase from a Reseller.
Coupler availability for select online Resellers (as of June
2001). |
| Reseller |
Available
Couplers |
| www.Insight.com |
All Linksys Couplers |
| www.cdw.com |
PCMPC100C and EC2TC-A2 and NP100C |
| www.buy.com |
PCMPC100C and EC2TC-A2 |
| www.onvia.com |
PCMPC100C |
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| How do I upgrade my product for a better one? |
| Linksys does not offer refunds or product upgrades. Linksys will replace defective products under warranty for the same product only. |
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| What is the procedure for a refund? |
| Refunds are provided by the Linksys by Cisco reseller within the period of time the reseller allows. We do not provide refunds. No exceptions.
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| If I am located nearby, can I return my product in person? |
| We are not able to accommodate walk-ins. All returned merchandise must be shipped to us at the proper address. No exceptions. |
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| Is damage from a thunderstorm covered under the warranty? |
| The warranty does not cover natural disasters. We recommend you plug your product into a surge protector before use. |
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| How do I check the status of my rebate? |
Most rebates are fulfilled 8 weeks after you submit your rebate coupon. If your rebate has not been redeemed 8 weeks after submittal, please send your email to rebate@linksys.com with the information required for processing: - (In the Subject Line) First and Last Name
- Full Mailing Address
- Rebate Amount
- Product Purchased
- Place of Purchase (Store or Reseller)
- Date of Purchase
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| Once my unit is replaced, does my warranty start all over? |
| No, your warranty continues from the original date of purchase. |
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| What is your Refund Policy for Support Fees? |
| All support related fees, with the exception of our Linksys Direct Connect (LDC) offering, are non-refundable and non-cancellable.
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