Direct Connect

Direct Connect is designed for in warranty customers who desire expedited setup or issue resolution while taking a more “hands off” approach to their tech support call. This single incident offering is perfect for those customers who don’t want to, or who have difficulty, doing the actions requested by the agent. This offering includes:

  • One-time remote session
  • Our knowledgeable technician to help resolve your problem
  • Includes a money-back guarantee
  • One-time Direct Connect Session: $9.99

Direct Connect Unlimited

Direct Connect Unlimited is designed for those in warranty customers who desire expedited setup or issue resolution while taking a more “hands off” approach to their tech support call. This offering allows unlimited* remote sessions, perfect for those customers who desire to have the comfort of knowing they can contact us and have additional remote sessions for the remaining length of their products limited hardware warranty. This offering includes:

  • Unlimited* remote sessions during warranty period
  • Our knowledgeable technician to help resolve your problem
  • Includes a money-back guarantee
  • Unlimited* Direct Connect Sessions: $19.99

Unlimited means the customer receives unlimited remote sessions during the remaining time of the Limited Hardware Warranty time period. Once the product is out of its Limited Hardware Warranty, Direct Connect Unlimited expires as well.

Phone Connect

Talk with one of our experts over the phone or via online chat. Setting up and troubleshooting your home network doesn’t have to be stressful – just trust to our Award-Winning Support Team.

  • One-time technical support phone call or online chat session (no time limit)
  • Our knowledgeable technician will help resolve your problem
  • One-time Phone Connect call: $29.99

Restrictions apply; for more information, or to purchase, please call 855-224-1997.

For more information and details on Warranty, Returns and Processes, please click here.

Phone Connect-6

Have you ever thought of that perfect question just after you hang up with the service technician? With Phone Connect-6, that’s not a problem. Phone Connect-6 lets you make up to 6 phone support calls within a six-month period (whichever comes first). That means you can call back up to five times within six months for no additional charge.

  • Program covers a single device
  • Our expert agents will help resolve your problem
  • Up to 6 calls or six months (whichever comes first): $39.99

Restrictions apply; for more information, or to purchase, please call 855-224-1997.

For more information and details on Warranty, Returns and Processes, please click here.