Encountering difficulties accessing the router's web-based setup page

Overview
 
Linksys routers have built-in web-based setup utilities that allow you to customize your network settings and advanced properties.  This user interface is used to check, configure and modify wired and wireless settings on the router.
 
Why do I encounter difficulties in accessing the router’s web-based setup page?
 
Difficulties in accessing the router’s web-based setup page can be due to the following reasons:
  • Improper cable connections
  • The router is not giving a valid IP address
  • Incorrect router IP address entered in the Address bar
  • Incorrect Username and Password used to log in to the setup page
  • Browser issue
  • The router is defective 
Follow the steps below to ensure proper setup and configuration of your router.
 
Connecting the devices together

 
For wired connections:  You must have two (2) Ethernet cables.  The first cable should be connected from the modem to the router’s Internet port and the second cable should be from the computer to any of the Ethernet ports at the back of the router. 
  
For wireless connections:  Make sure that the cables for the modem and router are properly connected and that your computer is successfully connected to your wireless network.  To learn how, click here.
 
Checking the router’s LEDs

After connecting the devices together, check the lights of the router.  Ensure that the Internet LED and the numbered light corresponding to the Ethernet port where the computer is connected are lit. 
 
Checking the router’s IP address


Your computer must have an IP address from the router to make sure that they are communicating with each other.  If you’re using Windows 7 or Vista, click here.  For Windows 8 users, click here.
 
NOTE:  To find a Linksys router’s local IP address, you have to check the IP settings of the computer.  For instructions, click here.

Accessing the router's web-based setup page using the correct admin password
 
Open up a browser then access the router’s web-based setup page using the default router admin password.  If you changed it during the installation, then use that instead.
 
QUICK TIP:  The router admin password is used to log in to the router’s web-based setup page.  For instructions on how to look for the router admin password, click here
 
Resetting the router's settings

If you still cannot access the router’s web-based setup page, you may reset the device.  The router can be set back to its factory default settings by pressing and holding the Reset button for 10 seconds. 
 
 

NOTE:  For WRT- and BEF-series models of Linksys routers, the Reset button should be pressed for 30 seconds.
 

Upgrading the router’s firmware

If you are unable to access the router’s web-based setup page, you may upgrade the router’s firmware using the TFTP utility.  To learn how, click here.
 
You may also need to upgrade the firmware of your router using the Management Mode of the web-based setup page.  To learn more about Management Mode, click here.
 
NOTE:  If you find that your current firmware version and the one available on the Linksys Support Site for your router are the same, you may continue the process of upgrading.  This is referred to as a firmware re-flash.  This process means that you will be updating your firmware with a version that is similar to the one that your device is currently using.  A firmware re-flash will also help in correcting the script of your current router’s firmware.
 
QUICK TIP:  If the web-based setup page doesn’t display properly on the web browser that you are currently viewing, you may try clearing your browser’s cache settings.  You may also try using other browsers such as Mozilla Firefox, Google Chrome and Safari®.
 
Utilizing your network
 
After successfully accessing the router’s web-based setup page, you can now configure the router’s settings and connect your wireless devices to your network.  For video instructions, click on the links below:
 
Connecting Windows Computers to the Wireless Network (Video)  
Connecting your iPod®, iPhone® or iPad® to the Internet (Video)

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