Resolving common Linksys Smart Wi-Fi Account error messages

The Linksys Smart Wi-Fi Routers can automatically detect whether you have an active Internet connection or if you have issues with connectivity.  Accessing the Linksys Smart Wi-Fi site when you do not have an active Internet connection may display error prompts and messages on your browser.  Also, even when you’re online, you may also encounter login issues. 
IMPORTANT:  Before proceeding to any troubleshooting step in this article, make sure to powercycle your Linksys Smart Wi-Fi Router first by turning it OFF then ON.  Using a different web browser or clearing your browser’s cache then restarting it may also help.  If you’re still having issues, continue with the troubleshooting steps below. Internet connection is down
On the Linksys Smart Wi-Fi Sign In page, you may find that an error message displays the warning that Internet connection is down.  This happens when the router is unable to detect an active Internet connection from your cable or DSL connection.  You can log in to the Linksys Smart Wi-Fi interface by entering the Router Password.  The default password is admin.    
NOTE:  For first time users, you need to create a Linksys Smart Wi-Fi Account in order to maximize the use of Linksys Smart Wi-Fi Tools.  For detailed instructions on how to create an account, click 
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QUICK TIP:  Even if you are currently on Offline mode, notice that you can still see and update your Smart Wi-Fi Tools and Router Settings.  To learn more about these tools and settings, click 
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To resolve these kinds of error messages, ensure that you are getting connectivity from your modem.  Using an Ethernet cable, connect your computer directly to the modem.  Open a web browser and check if you can connect to your favorite website.  To learn how to check your computer’s connection to the Internet, click 
here.  To know how to check if your computer is properly connected to the Linksys router, click here.

NOTE:  Device List is displayed as Network Map Tool among Linksys Smart Wi-Fi Routers, EA8500, EA9200, WRT1200AC, WRT1900AC, and WRT1900AC v2.  External Storage is displayed as USB Storage among older firmware versions of Linksys Smart Wi-Fi Routers.
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Additionally, you can reset the router to refresh the connection.  To do this, simply press and hold the Reset button found at the back of your Linksys Smart Wi-Fi Router for 10 seconds. 

NOTE:  All configuration that has been made on the router will be erased after resetting.  For a detailed instruction on how to reboot and reset your router, click 

Router Not Found
This error message occurs when you are logged in to your Linksys Smart Wi-Fi Account and it is unable to detect your router.  To resolve this, follow the instructions presented on the list below.  After performing the steps, click Retry.

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NOTE:  To learn how to check your computer’s connection to the Internet, click here

The router is not set up
This error message occurs if you continue to click Retry after encountering the Router Not Found message.  This may also appear after performing reset on your router.  To resolve this, proceed to set up your router as stated in the prompt.  Tick the box that says, I understand that my network is currently open and not secureI would like to use Linksys Smart Wi-Fi Account to configure my router’s security settings then click Continue.

For more information on setting up the Linksys router using Linksys Smart Wi-Fi Account, click the links below:

Setting up your Linksys router with a static IP account through Linksys Smart Wi-Fi Account
Setting up your Linksys router with Cable Internet service using Linksys Smart Wi-Fi
Setting up the Linksys Smart Wi-Fi Router, EA6500 using the Linksys Smart Wi-Fi Router Setup Wizard
Setting up the Linksys Smart Wi-Fi Router using Smart Setup
Account Suspended
The Account Suspended error page appears due to many failed login attempts to your account.  To resolve this issue you may opt to wait for at least two (2) hours before trying again.  
QUICK TIP:  If you are unable to remember your account details, perform a reset on your router.  To reset your router, manually press and hold the Reset button for 10 seconds.  Your router settings will be set back to its factory default settings after the reset.  For detailed instructions on how to do this, click 
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To learn more about this error and how to resolve it, click 

Unexpected Error 2123

If you encounter this prompt, click Ok.  Proceed to reset and reconfigure the router.  For instructions in resetting the router using your Linksys Smart Wi-Fi Account, click here.  To learn how to perform hard reset on your router, click here.  
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NOTE:  If you will be prompted to do an update for the Linksys Smart Wi-Fi, proceed with the update.  There will also be a prompt to create a Linksys Smart Wi-Fi Account, do not skip this and create one.  
After resetting, reconfigure the router then check the status.  For instructions, click 
Related Article:
Tips in resolving difficulties when accessing the local access interface of the Linksys Smart Wi-Fi Router
Encountering difficulties accessing the router's web-based setup page

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