RE2000 v2 Frequently Asked Questions

TABLE OF CONTENTS
 
HARDWARE INFORMATION
  1. What is the Linksys RE2000 v2?
  2. What is the default IP address, username, and password of the RE2000 v2?
  3. How do I connect the RE2000 v2 to my router or access point?
  4. How do I reset the RE2000 v2 to factory default settings?
  5. How do I access the RE2000 v2's web-based setup page?
  6. How can I check the wireless devices that are connected to my RE2000 v2?
  7. Can I set up a device password on my RE2000 v2 that is different from my router or access point?
  8. What operating systems (OS) are compatible with the RE2000 v2 Linksys Connect Setup Software?
  9. How many Ethernet ports does RE2000 v2 have?
  10. What is the function of the second Ethernet port?
WIRELESS SECURITY
  1. What types of security does the RE2000 v2 support?
  2. What is the difference between using WEP and WPA/WPA2 security type on my RE2000 v2?
  3. Is the RE2000 v2 compatible with the previous wireless standards?
  4. Does the RE2000 v2 support WEP with ASCII format security key?
TROUBLESHOOTING
  1. My router is properly configured, why can’t my range extender detect or find any wireless network?
  2. What should I do if I encounter errors during setup?
  3. What settings do I need to prepare for the RE2000 v2 setup?
  4. On the Status page, one of the wireless bands is grayed out but why is it still showing data?
SPECIAL FEATURES
  1. Does the RE2000 v2 come with a software for initial installation?
  2. Does the RE2000 v2 support Quality of Service (QoS)?
  3. Can I turn OFF the Ethernet port light on my RE2000 v2?
  4. Can I connect multiple wireless devices to my RE2000 v2 like my router or access point?
  5. Can I check the connection of my network devices connected to the RE2000 v2 including their connection to the Internet?
  6. Can I add more than one RE2000 v2 to my existing wireless network?
  7. Do I have to disconnect and reconnect to different SSIDs when I go anywhere in my house if I am using multiple range extenders?

HARDWARE INFORMATION

1.  What is the Linksys RE2000 v2?

The Linksys Range Extender N600 Dual-Band, RE2000 v2 is a wireless dual-band range extender with two (2) Ethernet ports that simultaneously work for both bands.  It is designed to resolve wireless coverage and extend the wireless signal for both 2.4 GHz and 5 GHz networks at the same time.
 
2.   What is the default IP address, username, and password of the RE2000 v2?
 
When there is no DHCP server in the network, the default IP address of the RE2000 v2 is 192.168.1.1, otherwise the range extender acts as DHCP client.  The username and password is “admin”.
 
3.   How do I connect the RE2000 v2 to my router or access point?
 
There are three (3) ways to set up the RE2000 v2:
 
i.  By running the Setup CD that comes with the device.  For instructions, click here.
 
NOTE:  If you do not have the Setup CD, you can download the setup software from the Linksys Support Site.

ii.  By using the Wi-Fi Protected Setup™ (WPS) button on the range extender if your router also supports this feature.  To learn how to connect devices using this feature, click here.
 
iii.  By configuring the device through the web-based setup page.  To learn how, click here.
 
4.   How do I reset the RE2000 v2 to factory default settings?
 
To reset the RE2000 v2 to its factory defaults, press and hold the Reset button located at the top panel of the device for eight (8) seconds.  You can also perform a reset through the web-based setup page of the device.  To learn how to reset your range extender through the web-based setup page, click here.

5.   How do I access the RE2000 v2's web-based setup page?
 
You can access the Linksys RE2000 v2’s web-based setup page by launching a web browser and entering the IP address of your range extender on the Address bar.  To learn more about accessing your range extender’s web-based setup page, click here.
 
6.   How can I check the wireless devices that are connected to my RE2000 v2?
 
You can view the names, MAC address and Hop number information of the wireless clients by going to Status > WLAN Statistics > Wireless Clients Table on the RE2000 v2’s web-based setup page.
 
7.   Can I set up a device password on my RE2000 v2 that is different from my router or access point?
 
Yes.  Just make sure to take note of the password to avoid problems logging into the extender’s web-based setup page.
 
8.   What operating systems (OS) are compatible with the RE2000 v2 Linksys Connect Setup Software?
 
The RE2000 v2 is compatible with the following operating systems:
 
Windows
  • Windows XP SP3
  • Windows Vista SP1
  • Windows 7
  • Windows 8
Mac OS X®
  • Leopard 10.5.8 or higher
  • Snow Leopard 10.6.1 or higher
  • Lion 10.7 or higher
  • Mountain Lion 10.8 or higher
9.   How many Ethernet ports does RE2000 v2 have?
 

The RE2000 v2 has two (2) Ethernet ports.
 
10.   What is the function of the second Ethernet port?


The second Ethernet port can also be used to connect another wired networking device.

WIRELESS SECURITY
 
1.   What types of security does the RE2000 v2 support?
 
The range extender supports the following wireless security options:
  • Wi-Fi Protected Access (WPA)2/WPA Mixed Mode
  • WPA2 Personal
  • WPA Personal
  • Wired Equivalent Privacy (WEP).
2.   What is the difference between using WEP and WPA/WPA2 security type on my RE2000 v2?
 
WPA2 is the strongest security encryption available.
 
3.   Is the RE2000 v2 compatible with the previous wireless standards?
 
Yes.  The range extender is backwards compatible; however, it will only run on the wireless speed of the standard used.  For example, using RE2000 v2 with a Wireless-G router would make the extender operate on a Wireless-G speed.
 
4.   Does the RE2000 v2 support WEP with ASCII format security key?
 
No.  The RE2000 v2 only supports WEP with HEX format security key.  If you are using the RE2000 v2 with a gateway that was set to WEP ASCII format, contact your Internet Service Provider (ISP) to get assistance.
 
TROUBLESHOOTING
 
1.   My router is properly configured, why can’t my range extender detect or find any wireless network?
  • Make sure the range extender is powered ON and its power light is solid.
  • Make sure it is within the wireless range of your router.  To know the wireless range of your router, click here.
  • There might be signal obstructions between your router and your range extender.  Try transferring your range extender to another location.  Avoid placing your range extender near metal objects, masonry walls, and reflective surfaces such as mirrors.
  • Your wireless network name (SSID) may be hidden or disabled.  As a result, the Setup Wizard can't see that it's available.  If your wireless network name is hidden, click My network is hidden.  You'll be asked to enter your SSID and password and then the Setup Wizard can connect to it and continue.  To learn more, click here.
2.   What should I do if I encounter errors during setup?
  • If you encountered an error while setting up your range extender, the Setup Software will only detect the range extender in its default state.  To resolve this, you need to reset your range extender and then, run the Setup Software again.
  • If you get the Contact Customer support screen, reset your range extender and run the Setup Software again.
QUICK TIP:  You can also download the latest setup software of the range extender from the RE2000 v2 product support page to ensure that you are using an updated version.

3.   What settings do I need to prepare for the RE2000 v2 setup?
 
Before you start the setup process, make sure that you have the following:
  • Active 2.4 GHz and 5 GHz wireless network connection
    The range extender will detect and work with the 2.4 GHz and 5 GHz network.

    NOTE:  Active dual-band networks will require the use of dual-band routers.
     
  • Wireless Network Name (SSID)
    If you have a dual-band router, make sure that the network name of your 2.4 GHz network is different from that of the 5 GHz network.
     
  • Password or Security Key
    For better connection and performance, it is recommended to use the following security types: Wi-Fi Protected Access (WPA)2/WPA Mixed Mode, WPA2 Personal and WPA Personal.
4.    On the Status page, one of the wireless bands is grayed out but why is it still showing data?

The wireless radio will still send and receive data even if it is not connected to a network.  Your range extender will always be on standby to connect to your network anytime it will be available.  So, your range extender will still get signals since it is doing site surveys continuously.

SPECIAL FEATURES
 
1.   Does the RE2000 v2 come with a software for initial installation?
 
Yes.  The Linksys RE2000 V2 comes with an installation software in its Setup CD.  To learn how to install the Linksys RE2000 v2 using the Setup CD, click here.
 
2.   Does the RE2000 v2 support Quality of Service (QoS)?
 
The RE2000 v2 supports Quality of Service (QoS).

3.   Can I turn OFF the Ethernet port light on my RE2000 v2?
 
Yes, you can turn the Ethernet port light OFF on the RE2000 v2 by going to Status > Ethernet Statistics and selecting the Off radio button under Ethernet Port LED on the web-based setup page.
 
4.   Can I connect multiple wireless devices to my RE2000 v2 like my router or access point?

Yes, the RE2000 v2 acts as an extension to your router or access point so you can connect multiple devices to it.

5.   Can I check the connection of my network devices connected to the RE2000 v2 including their connection to the Internet?

Yes.  Use diagnostic tests (Ping and Traceroute) to allow you to check the connections of your network devices, including connection to the Internet.  You can do this by going to Administration > Diagnostics on the web-based setup page.
 
6.   Can I add more than one RE2000 v2 to my existing wireless network?
 
Yes.  But since the RE2000 v2 only gets the wireless signal from your main router or access point, adding multiple range extenders can provide you with even lower signal, thus, giving lesser bandwidth to your wireless computers or devices that you are going to connect to these additional extenders.
 
7.   Do I have to disconnect and reconnect to different SSIDs when I go anywhere in my house if I am using multiple range extenders?
 
No.  Even though you are using multiple access points or extenders in your network, you can still stay connected to any one of them as you move around the house since they would be configured using the same wireless settings like the SSID and the password.
 

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