Scenario: I was trying to connect wirelessly to my network to browse the Internet and I got a pop-up message asking me to enter a username, password and a logon domain to be granted Internet access. I don't have those credentials.
Solution: This usually occurs when you are using a Windows Vista or Windows 7 operating system. The logon domain authentication happens when the connection you are using is not set to the correct type. To solve this, you can to switch to another connection or correct your settings. However, it is recommended that you create a new connection manually.
There are two (2) major steps you need to do in order to create a new connection and help solve the problem of being asked for a logon domain:
Follow the steps below:
You will have to delete the connection that is asking you for the logon domain. In the example below, the wireless connection in question is BLDG 2.
Go to your task bar and locate the Wireless WLAN utility icon.
Click the icon and select Open Network and Sharing Center.
Once the Network and Sharing folder opens, click Manage wireless networks on the left panel.
Select the name of the network and click Remove.
NOTE: In the example we below, the BLDG2 network name is selected to be removed.
You can now go back to the desktop to continue the steps below on how to begin a new connection.
On the taskbar, click on the Wireless WLAN utility icon.
Double-click the wireless network name you would like to connect to.
NOTE: In the example below, the wifi2 network name is selected.
Once you select the network name, wait until your device connects.
NOTE: If the network has a security encryption, you may be required to enter the security key or passphrase.
NOTE: You can also connect a wireless device via the Wi-Fi Protected Setup™ (WPS) button located on the router. To know more about connecting devices using WPS, click here.
To know if you have successfully connected, hover your mouse pointer or cursor over the Wireless WLAN utility icon. It should display the network name your computer is connected to with Internet access.
Was this support article useful?
Please tell us how we can make this article useful.
Contact Premium Technical Support for assistance outside of the complimentary 90-day window, or for help with advanced features not covered by our complimentary support. Learn More
Chat with a customer support agent directly from your desktop.
I have a question about a Linksys product or a Linksys Store promotion.
Get help with an issue or learn how to maximise the potential of my Linksys product.
Stay tuned for exclusive offers, exciting new products and more.
Send me emails on the following topics: