Frequently Asked Questions
_____________________________________________________________________________________________________United States RMA Terms and Conditions
Please click here
to view US RMA terms and conditions. Back To TopThe LIMITED WARRANTY
Linksys Limited Warranty has two elements. The first element covers your Linksys Product against defects in materials and workmanship for 1 year (90 days for refurbished product), while the second element provides Complimentary Assisted Technical Support for 90 days for basic support to get your hardware up and running. Complimentary Assisted Technical Support includes technical support (by phone) and live chat (through your computer). For more information click here
For Valet – Click here
For Linksys – Click here
.Back To TopHow do I return my Linksys Products?
You may be able to return your Linksys Products to the place where it was purchased. Every store has a return time period. If you return your product within the time period designated by the retail store, online store, or other reseller (typically 30 days), you may receive store credit or reimbursement, depending on that reseller's policy on returns and exchanges. We are not responsible for in-store returns or exchanges. Back To TopMy product isn't working and the deadline for the reseller return policy is passed.
If you have trouble with your Linksys Products during the warranty period, first visit Customer Service online. There you will find frequently asked questions, free software for download, and a knowledge base to assist you and answer your questions. If you need detailed information on a router, visit Technical Support for step-by-step assistance and troubleshooting. Back To TopHow do I contact Technical Support?
to see Technical Support hours of operation and contact information. Back To TopHow will Technical Support help me?
One of our professional technicians will work to resolve your issue and help get your product up and running. The technician will determine whether the difficulty is the result of the product, whether your product contains a defect, and whether your product is under warranty. If your problem cannot be resolved, Technical Support will provide a Case # that is used to create an RMA for the Warranty Return
process. This number will enable you to return your merchandise for a working product. Back To TopTechnical Support determined my Linksys product is defective and has given me a Case #. What do I do now?
Completely fill out your RMA form and follow the instructions carefully when returning your product. Clearly mark your RMA number on the outside of the product package and include a copy of proof of purchase (receipt, invoice, or packing slip) when shipping. Back To TopDo I need to send the box, manuals, disks and power adapter when returning a product?
Please send only the defective unit and the power adapter. If your product includes a coupler or dongle, include these in your shipment. If your product is a kit and only one of the units is defective, put the model number of the particular unit you are shipping on the RMA form. The model number of the entire kit is not in the RMA drop down menu. Back To TopWhat are the Limited Warranty and technical support periods for Certified Refurbished Product?
Ninety (90) day Limited Warranty for refurbished product sold in United States. Back To TopWho is responsible for shipping?
Customers are responsible for shipping the defective unit to Linksys, including: brokerage, taxes, customs, and duties incurred. Linksys will ship the replacement unit to you by UPS ground in the continental United States and Canada. If you want to expedite shipping, you will be responsible for the expedited shipping charge and will be asked to provide a credit card for the expedited shipping charge. Back To TopWhat is the turn-around time for to get a replacement product?
We will ship a replacement product to the address you provide one to three business days after receiving your defective product. Back To TopCan you determine if my unit is under warranty from the product serial number or my registration of the product?
Yes in most cases our technical support team can verify your warranty by using the serial number. If the serial number cannot be verified, a Proof of Purchase will be required to determine the warranty. Back To TopMy coupler/dongle broke. Is this covered under the warranty?
Yes. The coupler/dongle is covered under the warranty period of the card as long as the product is not broken as a result of wear and tear. If the coupler (also called the "Dongle" or "the 5 inch cord") on your Laptop Card has broken, and the product warranty has expired, you may purchase a replacement. Back To TopHow do I upgrade my product for a better one?
Linksys does not offer refunds or product upgrades. Linksys will replace defective products under warranty for the same product only. Back To TopWhat is the procedure for a refund?
Linksys does not provide refunds. There are no exceptions. Back To TopIf I am located nearby, can I return my product in person?
We are not able to accommodate walk-ins. All returned merchandise must be shipped to us at the proper address. There are no exceptions. Back To TopIs damage from an act of nature, such as a thunderstorm, covered under the warranty?
The warranty does not cover acts of nature or natural disasters. We recommend you plug your product into a surge protector before use.Back To TopHow do I check the status of my rebate?
Most rebates are fulfilled 8 weeks after you submit your rebate coupon. If your rebate has not been redeemed 8 weeks after submittal, please refer to the Rebates
section in the Contact Us
page for more information about your rebate status. The following information are required for processing:
Back To TopHow do I contact the Return Merchandise Authorization (RMA) Department?
- (In the Subject Line) First and Last Name
- Full Mailing Address
- Rebate Amount
- Product Purchased
- Place of Purchase (Store or Reseller)
- Date of Purchase
to see RMA/Customer Service Department hours and contact information. Back To TopOnce my unit is replaced, does my warranty start all over?
No, your warranty continues from the original date of purchase. Back To TopWhat is your refund policy for support fees?
All support related fees are non-refundable and non-cancellable.Back To Top