Resolving dropping WiFi connection

There are three reasons why the WiFi connection between your Linksys router and your devices such as computers, laptops, PS3™ and Xbox 360® is intermittent or is experiencing a dropping connection. These are:
  • Frequency interference from other WiFi devices
  • Low signal quality received from your WiFi router
  • Router’s firmware needs an upgrade  

Frequent WiFi disconnection can be resolved by doing the following:
NOTE: Before following the steps in this article, check if your wireless devices have stable connection when connected to other WiFi. To investigate the problem, check the WiFi connectivity of other WiFi devices in the network. To learn how to check WiFi connectivity with your Linksys router, click here.

For a list of other common Linksys router issues and how to resolve them, click

Reducing WiFi interference
If you are experiencing frequent disconnection from the WiFi, make sure to check the following factors as all of these can greatly affect your WiFi signals:

  • 2.4 GHz interference - Your router may be operating on the same frequency as your cordless telephone system or other nearby devices. Try to change your router’s channel to 1 or 11 (the default channel is 6) as these are considered non-overlapping channels. After changing channels, restart the WiFi devices. For Linksys Smart WiFi users, click here. If you are using a Linksys Intelligent Mesh system, click here
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  • Physical obstructions - Your WiFi device may be losing connectivity because of physical obstructions such as walls and floors. Try to move your devices to a different location to find a better signal. 
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  • Placement of the router - It is recommended that you place your router as high off the ground as possible. When placing the router in a high location, leave a distance of 2 feet between the router antenna tips, ceiling, and wall. If your signal passes through multiple floors, place the router on the upper-most floor, and high up in the room.
QUICK TIP: The most ideal location for your router would be at the central part of your house.

When using your WiFi device, avoid moving closer than 18 inches from the router as this radius around the router is considered a WiFi dead zone.
  • Surroundings - Keep the router away from large metal objects, areas where there may be a large concentration of water (fish tanks, bathrooms), and any electrical equipment including television sets, microwaves, radios, etc.  
Customizing the WiFi settings of the router
Having default WiFi settings on the Linksys router may cause conflict with other Linksys routers within your network range. It is recommended to change the WiFi name (SSID) of your router as well as enabling its WiFi security.

  • To learn how to change the router's WiFi name (SSID), click here.
  • To learn how to enable the router's WiFi security or passphrase, click here.
  • If you are using Linksys Intelligent Mesh system, click here to learn how to change your WiFi name and password.
It is highly recommended to use WPA™ or WPA2™-Personal as your security type. Other than providing better security, this will establish a stable connection with your WiFi device, especially devices with the latest technology.  

Updating the firmware of the router
If the WiFi connection remains unstable after performing the steps above, you may need to upgrade your router’s firmware. For instructions on how to reload or upgrade the firmware, click
here. For Linksys Smart WiFi users, click here. If you are using Linksys Intelligent Mesh system, click here
NOTE: After you have successfully updated your router’s firmware, ensure that your device’s WiFi adapter is also updated. You may contact the device manufacturer for assistance.
Connecting WiFi devices
After going through the above configurations in resolving your dropping or intermittent WiFi connection, you may need to reconnect your devices to the network. Click on the links below to learn how:

Adding a wired computer to a Linksys router
How to connect wireless devices to your network using the Linksys cloud account
Connecting andconfiguration tips for your Android™ devices
Connecting and configuration tips for your game consoles
Connecting and configuration tips for your network storage drive or wireless camera

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