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Familiarizing the Diagnostics feature of the Linksys router

The Diagnostics feature of the Linksys routers allows you to check the connections of your network devices, including the connection to the Internet using the Ping and Traceroute tests.

Ping is a simple utility that you can use to verify if a server is active and responding, and if it is, how long it is taking packets of information to travel from your computer to the destination server.

NOTE:  Packets are small blocks of data (often 32 bytes of information).

Traceroute is another utility that helps diagnose network congestion between your computer and the destination server like www.homesupport.com.  It works by sending packets of information from your location to the destination and timing how long it takes to receive a response.

This article shows how to do the Ping and Traceroute tests in the router’s web-based setup page using the Diagnostics sub-tab.  Follow the steps below to learn more.

Configuring the Ping test
Configuring the Traceroute test

Configuring the Ping test

Step 1:
Access the router’s web-based setup page.  For instructions, click here.

NOTE:  If you are using a Mac computer to access the router’s web-based setup page, click here.

Step 2:
Click Administration.

Step 3:
Click on the Diagnostics sub-tab.

Step 4:
Enter the IP or URL Address you want to test, the Packet Size and Number to Ping.

Packet Size – You can specify the packet size you want to send.  The packet is set to 32 bytes by default but you can use any number from 32 to 65500.
Number to Ping – You can decide how many times you wish to do the ping test (5, 10, 15 or Unlimited).  It is set to 5 by default.

NOTE:  The www.homesupport.com website is used here for example (Packet Size=32, Number to Ping=5).

Step 5:
Click on the button to run the test.

NOTE:  The Ping screen shows if the test is successful.  If all five (5) packets sent are received, then the connection is working fine.  Any lost packets may indicate connection problems.  If no packets are received, the replies will either be "Destination Host unreachable" or "Request Timed Out".  This can indicate that your connection is not routing properly.

Configuring the Traceroute test

Step 1:
Access the router’s web-based setup page.  For instructions, click here.

NOTE:  If you are using a Mac computer to access the router’s web-based setup page, click here.

Step 2:
Click Administration.

Step 3:
Click on the Diagnostics sub-tab.

Step 4:
Enter the IP or URL Address you want to test.

Step 5:
Click on the  button to run the test.

NOTE:  The Traceroute screen shows if the test is successful.  It will also allow you to see the path your packets take over the Internet.

However, if there’s a connectivity problem then your screen will look like this after the test.

After making sure that your connection is working using the Diagnostics feature of the Linksys router, you can now go ahead and connect other wireless devices to the network.  Wireless mobile phones and gaming consoles are very easy to configure as long as you know the wireless settings of your router.  Click on the corresponding links below for detailed instructions.

iPhone®
iPod®
iPad®
Android smartphone
BlackBerry
Xbox 360®
PS3™


Related Articles:

Learning about Ping test
Checking the computer’s connection to the Internet
Pinging the Linksys router

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