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Linksys Velop Intelligent Mesh WiFi System Frequently Asked Questions

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TABLE OF CONTENTS
 
HARDWARE INFORMATION
 

SETUP & INSTALLATION
 

FIRMWARE UPGRADE
 

FEATURES AND FUNCTIONS
 
1.  How do I access my Velop Dashboard?
2.  What is the Devices section of the Velop?
3.  What is the Device Prioritization feature of the Velop?
4.  What is the Parental Controls feature of the Velop?
5.  What is the Guest Access feature of the Velop?
6.  What is the Speed Check feature of the Velop?
7.  How do I use the Channel Finder feature of the Velop?
8.  How do I know if I am logged in via the cloud or local account?
9.  How many Guest Wi-Fi names does the Velop Dual-Band broadcast?
10.  What is the default Guest network name and password?
11.  How many URLs can be blocked using the Parental Controls?
12.  How many devices can I prioritize using Device Prioritization?
13.  What is an Intelligent Mesh Wi-Fi?
14.  What is a primary node and secondary node?
15.  Does Velop have a DHCP server?
16.  Does Velop have a NAT Firewall?
17.  Can I turn OFF the broadcasting of my Wi-Fi?
18.  Can I personalize the Wi-Fi settings of my Velop system?
19.  What does Reserve DHCP mean?
20.  How do I know the best location for the node?
21.  How do I configure the DNS Settings of my Velop network?
22.  How do I check the IP address of my nodes?
23.  How do I check the IP address range of my Velop network?
24.  Why do my nodes broadcast the same Wi-Fi name?​
25.  How do I check if the nodes in my Velop network are online and working?
26.  Why is my old router still broadcasting its Wi-Fi even if the Velop is already connected to the network?
27.  How do I connect to the Wi-Fi using the WPS PIN?
28.  What is the maximum number of Wi-Fi devices supported per Velop network?
29.  What are the best security practices for Linksys devices?


TROUBLESHOOTING
 

SPECIAL FEATURES
 
 

HARDWARE INFORMATION

1.  What is the Linksys Velop Intelligent Mesh WiFi System?
 
The Linksys Velop Intelligent Mesh WiFi System is a dual-band system that is easy to set up, designed to fit anywhere and work with existing Velop Tri-Band.  Get the most out of your internet with better Wi-Fi.  Velop gives you flawless Wi-Fi everywhere.  To know more, click here.
  
2.  What are the parts of the node? 

 
Parts
Description
Indicator light
One multi colored indicator light located at the top
Reset button
Press and hold the Reset Button until the light at the top of the node turns red, fades and flashes bright red again to reset the router to its factory defaults (6-10 seconds). 
Ethernet ports
Two Gigabit ports
Power switch
One power switch (sliding switch)
Power port
One Direct Current (DC) power jack / port
 
To know more about the Velop Dual-Band, click here.
 
3.  What are the product features of the Velop Dual-Band? 

Below are the product features of the Velop Dual-Band system:
 
  • AC1300 Dual-Band Wi-Fi 802.11ac
  • MU-MIMO Technology
  • Intelligent Mesh Wi-Fi
  • Seamless Roaming
  • Linksys Smart Connect
  • 2x2 Spatial Streams
  • Full Speed Everywhere
  • Cross-Channel Solution
  • Spot Finder Technology
  • Beamforming Technology
  • Guest Network, Parental Controls, and Speed Check features
  • Two WAN / LAN Gigabit ethernet ports
  • Works with Amazon Alexa
  • Each node provides Wi-Fi coverage of up to 1,500 sq. ft.
 
  • Internet connection with a modem or a modem + router (gateway)
  • Latest Linksys app
  • Mobile device for setup:
 a)  Android™ 4.1.0 or later
 b)  iOS 9.0 or later
 
5.  What is the warranty period of the Velop Dual-Band?
 
For more information about your device’s warranty, click here.
 
6.  Does the Velop Dual-Band come with a power adapter?
 
Yes, each node comes with a 12V / 1A power adapter.
 
7.  What does the light at the top of my node indicate?​

The light behavior indicates the different status and activities on your node.  For a detailed description, click here.

SETUP & INSTALLATION
 
1.  How do I set up the first node?
 
The Velop sets up in minutes using the Linksys app.  To set up your first node with an Android device, click here.  To set up your first node with an iOS device, click here.
 
2.  How do I add another node to my Velop system?
 
Adding another node to your Velop system expands your Wi-Fi coverage.  For instructions on how to add a node, click here.
 
3.  How do I set up the first node with PPPoE connection?
 
To learn how to set up your Velop with Point-to-Point Protocol over Ethernet (PPPoE) connection, click here.

4.  Can I hardwire my Velop nodes together?

Yes, you can use a wired backhaul instead of wireless.  While ethernet backhaul is supported, the Linksys app does NOT support setting up over this medium yet.

However, you can first set up all your nodes using the standard setup using a Wi-Fi connection. 
To learn how to set up your primary node using an Android device, click here.  To set up using an iOS device, click here.  

Once all your nodes have been setup, simply hardwire your nodes to your network using an ethernet cable.  The node will automatically switch to a wired backhaul.  To learn more on how to do this, click
here.

5.  Does Velop support IPv6?

Yes, Velop supports IPv6. 

6.  Does Velop support VPN pass-through?

Yes.  The Velop supports Internet Protocol Security (IPSec), Point-to-Point Tunneling Protocol (PPTP), Layer 2 Tunneling Protocol (L2TP).

7.  What should I do to my old router after setting up the Velop Dual-Band?

The Velop Dual-Band replaces your router's function in the network, providing full-strength Wi-Fi across your home up to 1,500 sq. ft.  Thus, after setting up the Velop, you can set-aside your old router.

8.  Is Velop compatible with DOCSIS 3.0 modem?

Yes, Velop works with any DOCSIS 3.0 modem.

9.  Can I connect wired devices to my Velop network?

Yes.  Using an ethernet cable, you can connect your device into an available ethernet port on one configured node.

10.  Can I add a switch to my Velop network?

Yes, you can use any available ethernet port on a node in your Velop network.

11.  Does Velop have a web interface that I can log into?

Yes.  To learn how to log in, click here.

12.  Can I set up my Velop Dual-Band using the web interface?

No, you can only set up the Velop Dual-Band using the Linksys app.  If you have any setup issues, contact Linksys support.  For more information, click here.

13.  Can a node serve as a router?​

Yes.  For instructions in replacing your Linksys Smart Wi-Fi Router with Velop, click here.

FIRMWARE UPGRADE
 
1.  How do I upgrade the Velop’s firmware?
 
To learn how to upgrade the firmware of your Velop, click here.
 
2.  How do I check the firmware version of my Velop?
 
The firmware version can be found in your Velop's Administration page.  For complete instructions, click here.
 
FEATURES AND FUNCTIONS
 
1.  How do I access my Velop Dashboard?
 
The Dashboard is a snapshot of your Velop system.  You can see how many devices are connected to your Velop system.  To know how to access it through the Linksys app, click here.  To learn how to access it through a web browser, click here.
 
2.  What is the Devices section of the Velop?
 
The Devices section gives you information about the devices connected to your network.  To know more about this feature, click here.
 
3.  What is the Device Prioritization feature of the Velop?

 The Device Prioritization feature allows you to give internet connection priority on up to three devices.  Those devices – wired and/or wireless – will always have the best access when connected.  Velop runs a speed check to determine how to best distribute Wi-Fi to the prioritized devices.  Devices not on this list will share what’s left of your internet capacity.  To learn how to set up Device Prioritization on your Velop System, click here.
 
4.  What is the Parental Controls feature of the Velop?
 
The Parental Controls feature allows you to manage your devices' internet usage.  For instructions on how to configure Parental Controls, click here.
 
5.  What is the Guest Access feature of the Velop?
 
The Guest Access feature allows you to provide internet connection to guests without giving them access to other devices within the network.  To know how to configure the Guest network, click here.
 
6.  What is the Speed Check feature of the Velop?
 
The Speed Check feature measures the internet download and upload speeds of your Velop.  To know more, click here.
 
7.  How do I use the Channel Finder feature of the Velop?
 
Velop has a simple Scan Channels button that automatically selects the best channel to resolve congestion and interference with other Wi-Fi signals.  To know how to use this feature, click here.
 
8.  How do I know if I am logged in via the cloud or local account?
 
On the Navigation Menu, the My Account option appears when you are logged in with your cloud account.  When you are logged in via the local account, you will see the Logout option instead.
 
9.  How many Guest Wi-Fi names does the Velop Dual-Band broadcast?
 
The Velop Dual-Band displays only one Guest Wi-Fi name.
 
10.  What is the default Guest network name and password?
 
The default Guest network name is _VelopSetupxxx-guest while the default password is BeMyGuest, respectively

 
NOTE:  It is highly recommended to change the default Guest password.
 
11.  How many URLs can be blocked using the Parental Controls?
 
You can block up to 10 specific URLs for each client.
 
12.  How many devices can I prioritize using Device Prioritization?
 
You can choose up to three devices to prioritize.
 
13.  What is an Intelligent Mesh Wi-Fi?
 
It means that the nodes can connect to each other over wired or wireless links, and will choose the best path to route the data between a client and the internet.  If a node loses its connection to another node, the remaining nodes will self-heal and re-establish internet connection through other nodes in the network.
 
14.  What is a primary node and secondary node?
 
The first node that you install in your Velop system is called the primary node (connected to your modem) while the additional nodes you will install in your Velop system are called secondary nodes.

15.  Does Velop have a DHCP server?

Yes, the primary node (connected to your modem with an internet connection) has a DHCP server. 

16.  Does Velop have a NAT Firewall?

Yes, the primary node (connected to your modem with an internet connection) has a NAT Firewall with Stateful Packet Inspection (SPI) feature.

17.  Can I turn OFF the broadcasting of my Wi-Fi?

No.

18.  Can I personalize the Wi-Fi settings of my Velop system?

Yes, you can change the Wi-Fi settings through the Linksys app.  To know how, follow the steps below:
 
Step 1:
Log in to the Velop Dashboard.  For instructions, click here.

Step 2:
Tap the Navigation Menu icon then select Wi-Fi Settings.
 
Step 3:
Tap the field you want to update and make the necessary changes.

Step 4:
Tap Save once done.

You can also change your Wi-Fi settings through the Velop's web interface.  To know how, click here.

19.  What does Reserve DHCP mean?

The Reserve DHCP feature allows you to assign a permanent IP address to a specific DHCP client.  To reserve an IP address, follow the steps below:
 
Step 1:
Log in to the Velop Dashboard.  For instructions, click here.

Step 2:
Tap the Navigation Menu icon then select Devices.
 
Step 3:
Select your online device under Connected Devices.
 
Step 4:
Tap on Reserve DHCP.
 
NOTE:  Reserving an IP address can take up to 1 minute.  After an IP address has been reserved, you can tap on Reserved IP to change the reserved IP address, if needed.

20.  How do I know the best location for the node?

Identify the best location through the Velop's Spot Finder Technology.  This technology recommends the best placement of your nodes to reduce latency, maximize throughput, and improve range and signal strength. 

21.  How do I configure the DNS Settings of my Velop network?


Domain Name System (DNS) is an internet service that translates domain names into IP addresses.  To learn how to configure the DNS Settings of your Velop network, click here
 
22.  How do I check the IP address of my nodes?
 
On the Dashboard, tap on the Navigation Menu icon Velop Administration > tap on each node to check the LAN IP address.

23.  How do I check the IP address range of my Velop network?

To check the IP address range of your Velop network, follow the steps below:

 
Step 1:
Log in to the Velop Dashboard.  For instructions, click here.

Step 2:
Tap the Navigation Menu icon then select Advanced Settings.

Step 3:
Select Local Network Settings.

24.  Why do my nodes broadcast the same Wi-Fi name?

If you have set up a primary node and added two or more secondary nodes in your Velop system, they will work as one seamless network to provide a reliable, secured, and super-fast Wi-Fi for your home.

25.  How do I check if the nodes in my Velop network are online and working? 

Log in to the Linksys app, tap on the Navigation Menu icon then select Velop Administration.  All your connected nodes are listed on the Velop Administration page.  You can tap on a node to view its information.  If there is an offline message for a node, just tap on it and follow the instructions to resolve the issue.

26.  Why is my old router still broadcasting its Wi-Fi even if the Velop is already connected to the network?

If your old router is removed from the network, but is still powered ON, its Wi-Fi will still be broadcasting.  To solve this, unplug your old router's power supply.

NOTES:
  • If your Velop is connected to an upstream modem + router Wi-Fi and you find that you are in a double Network Address Translation (NAT) scenario, it is recommended to disable the upstream modem + router Wi-Fi.  Leaving it ON may have a negative effect on the Seamless Roaming experience of your Velop system since it is technically not part of the Velop Mesh network.
  • If your upstream connection is a non-wireless double NAT device, it’s recommended to use the Bridge Mode option on your Velop system especially if you have other devices connected to your upstream connection and need to be part of the Velop system.  To learn how to do this, click here.
 
27.  How do I connect to the Wi-Fi using the WPS PIN?

To connect to the Wi-Fi using the Wi-Fi Protected Setup™ (WPS) PIN, follow the steps below:
 
Step 1:
Log in to the Velop Dashboard.  For instructions, click here.
 
Step 2:
Tap the Navigation Menu icon then select Wi-Fi Settings.
 
Step 3:
Tap Connect a Device With WPS.

Step 4:
Tap on the Use a PIN link.

Step 5:
You can either enter your device's WPS PIN in the field provided then tap Connect or if your device ask for the router's WPS PIN, use the PIN shown on the WPS page.

 28.  What is the maximum number of Wi-Fi devices supported per Velop network?

Each node within the Velop network supports 64 Wi-Fi clients per radio (primary and Guest networks are hosted on the same physical radio).  This means that, with each node in the Velop network, 128 Wi-Fi clients are supported since there are two radios (2.4 GHz and 5 GHz) per node that can service clients. 

29.  What are the best security practices for Linksys devices?

Configuring your device’s security settings ensures that your network is safe from unauthorized access, malicious intents, and any cyber attackers.  For more details, click here.

TROUBLESHOOTING

1.  How can I reset the node to factory defaults?
 
To reset the node, press and hold the Reset button at the bottom of the product for 6 to 10 seconds.  The light on top of the node will turn red and fade in three pulses.  Do NOT release the button until the light goes out and then turns bright red.  To know more on how to reset the node, click here.
 
2.  How do I recover my admin password?
 
An unconfigured node's default administrative password is "admin".  However, as soon as it goes through the setup process, a random secured Velop password is created.  To learn how to recover your admin password, click here.

3.  How do I restart my Velop network?

You can restart your Velop network through the Linksys app.  To learn how, click here.

SPECIAL FEATURES

1.  What is the Bridge Mode option?

The Bridge Mode option allows you to use your Velop Dual-Band to extend your existing network.  For example, if you have an existing router or gateway and you want to continue using your main router, you can enhance your Wi-Fi using the Velop Dual-Band.

Also, when in Bridge Mode, your Velop will not have its own separate network.  All nodes and client devices connected to the nodes will be part of your existing network.  This way all devices, regardless if they are connected to Velop or to the existing gateway / router, are now on the same network thus they can communicate with each other.
 

2.  How do I configure my Velop into Bridge Mode?

You will need to set up your Velop by following the standard Setup procedure.  For instructions on how to set up the first node of your Velop system with an iOS device, click here If you have an Android device, click here.
 
Once your node is configured, you can then change the Connection Type to Bridge Mode using the Linksys app.  For instructions on how to do this, click here
 
3.  Where can I find the Bridge Mode option in my Velop?

Open the Linksys app and access your Velop Dashboard.  Go to Advanced Settings > Internet Settings.  In the Connection Type section, select Bridge Mode.

If you are using the Velop's web interface, log in to the Velop Dashboard > Connectivity > Internet Settings > Edit.  In the Connection Type section, select Bridge Mode.
  Click Apply then Ok.

4.  Why don’t I see the Bridge Mode option in my Linksys app?

Make sure you are using the latest Linksys app.  Bridge Mode is supported on the Linksys app version 2.3.0 and later.  Your Velop should also be running the latest firmware version.

5.  How can I tell if my Velop is in Bridge Mode?
 
On your Linksys app, you can go to Advanced Settings > Internet Settings to check if your Connection Type is in Bridge Mode.  If you are using the Velop's web interface, a message Your Velop is in bridge mode will appear on the home page.

6.  What features are not supported in Bridge Mode?

The Device List, Speed Check, Parental Controls, Device Prioritization, Port Forwarding, and Wi-Fi MAC Filters features are not supported when your Velop is in Bridge Mode.

7.  Do I need to leave the primary node hardwired to my modem?

Yes, the primary node must always stay connected via an ethernet cable to your modem or existing network.

8.  Do I need to connect all other secondary nodes via ethernet to my existing network?

No.  Once the conversion is complete, all other secondary nodes can remain wireless or you can also connect them via an ethernet cable to your existing network.

NOTE:  If you ever need to change the mode back to Router Mode (or any other mode besides Bridge Mode), any secondary node that is connected via an ethernet cable may go offline.


9.  If I have more than one node, do I need to change them all to Bridge Mode as well?
 
No.  After you choose the Bridge Mode option on the primary node, all your nodes will be in Bridge Mode.

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