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Direct Connect

Direct Connect is designed for in warranty customers who desire expedited setup or issue resolution while taking a more “hands off” approach to their tech support call. This single incident offering is perfect for those customers who don’t want to, or who have difficulty, doing the actions requested by the agent. This offering includes:

  • One-time remote session
  • Our knowledgeable technician to help resolve your problem
  • Includes a money-back guarantee
  • One-time Direct Connect Session: $9.99

Direct Connect Unlimited

Direct Connect Unlimited is designed for those in warranty customers who desire expedited setup or issue resolution while taking a more “hands off” approach to their tech support call. This offering allows unlimited* remote sessions, perfect for those customers who desire to have the comfort of knowing they can contact us and have additional remote sessions for the remaining length of their products limited hardware warranty. This offering includes:

  • Unlimited* remote sessions during warranty period
  • Our knowledgeable technician to help resolve your problem
  • Includes a money-back guarantee
  • Unlimited* Direct Connect Sessions: $19.99

Unlimited means the customer receives unlimited remote sessions during the remaining time of the Limited Hardware Warranty time period. Once the product is out of its Limited Hardware Warranty, Direct Connect Unlimited expires as well.