Top causes of dropping wireless connection on a Linksys router

What are the factors that cause dropping wireless connection?
There are many factors that cause intermittent or dropping wireless connection between your Linksys router and your computer.  The following is a list of the most common reasons related to intermittent wireless connection:

NOTE:  If ONE of your devices at home is not getting any signal or internet connection from the Linksys router, isolate the issue by checking your other wireless devices.  If they are able to connect, check the wireless capability of your non-working device; it might be disabled or not installed properly.  You will need to contact the manufacturer to assist you if this is the case.  However, if ALL of your devices are not getting internet connection from the Linksys router, you will need to:

1.  Reset the device.  To learn how, click here.
2.  Reconfigure its settings.  To learn how, click here.
3.  Upgrade the firmware to fix connectivity issues.  To learn how, click here.

Low signal quality received from your wireless router
The location where your wireless router and computer are placed affects the performance of your Wi-Fi.  To boost the wireless signal, it is ideal to place the wireless router either in the central part of your house or in a location free from any obstructions that may block its range.
Check the signal strength received by your wireless adapter or AirPort® for Mac® users.  If you’re using a Windows computer, the signal strength indicator comes with the Wi-Fi name or Service Set Identifier (SSID) upon connecting.  The recommended signal strength should be closest to full bars to have the best connection possible.

User-added image

Proper MTU size of the network not determined
The Maximum Transmission Unit (MTU) specifies the largest packet size permitted for internet transmission.  Determining the proper MTU size is important in order to get the most efficient throughput for the network.  To know how to determine and set up the correct MTU size of your network, click

Frequency interference from other wireless devices
The frequency used by your router’s Wi-Fi can be set to 2.4 GHz, 5 GHz or Mixed. Interference happens if there is conflict with some wireless devices that are also using the same frequency within your network.  The most common examples of devices that use the same frequency are cordless phones, microwave ovens, and baby monitors.  Another factor that could cause interference would be a separate Wi-Fi which operates in the same frequency as your router’s.  
To resolve frequency interference issues, power OFF the device that could possibly cause the interference or relocate your router away from it.  Another solution is to change the current Wi-Fi channel which is set in your router’s settings.  For instructions on how to do this, click
QUICK TIP:  In changing the Wi-Fi channel of your Wireless-N Dual Band router, it is best to leave the channel width at Auto.  This will automatically adjust the settings to 20 or 40 MHz, depending on which best fits your network.

Physical obstructions

It would be best if the router is within the line of sight of the computer.  This will ensure a stable wireless connection between the devices.  The lesser the walls between the computer and the router are, the stronger and more stable the connection would be.  To know more about getting poor or no signal on a wireless router due to physical obstructions and interference, click here.

Mismatched router and adapter settings

For best results, Wireless-N routers should be paired with Wireless-N adapters in the same way that Wireless-G routers should be paired with Wireless-G adapters. 
Should there be a mix of Wireless-G and Wireless-N adapters connecting to the network, it would be best to set the Wi-Fi mode to Mixed.  This will allow Wireless-G devices to have a stable connection to the network and will allow the Wireless-N device to still connect to the network but will be performing based on the Wireless-G speed.  
NOTE:  To learn more about differentiating wireless frequency bands, click

Computer adapter’s driver needs to be upgraded
You should have an updated driver installed for your adapter for better connectivity.  For instructions on how to update your Linksys wireless adapter, click
here.  If you are using a different wireless adapter, refer to your manufacturer’s documentation for further assistance.   
Power outage
Sudden power interruptions may result to having intermittent wireless connection or even having none at all as soon as you are able to recover from the outage.  If this happens, a recommended workaround would be to powercycle your router.  To do this, power OFF your device and unplug it from the power adapter.  Wait for 10 seconds before plugging it back in and turning it ON.      
If you are still experiencing an intermittent or no wireless connection after the powercycle, then you may do the following:

1.  Reset then reconfigure the router – To reset your Linksys router, press and hold the Reset button for 10 seconds.  For instructions on setting up your router, click on the links below: 

Setting up a Linksys router with Cable Internet Service on a classic web-based setup page
Setting up a Linksys router with DSL Internet service​
Setting up a Linksys router with a Static IP Account on a classic web-based setup page

2.  Upgrade or re-flash your router’s firmware – After a power failure, there could be a possibility that your firmware will be corrupted, thus experiencing an intermittent connection.  To resolve this you may need to upgrade your firmware.  If you are currently using the latest version of the firmware, then you may need to perform a re-flash instead.  For instructions on how to upgrade or re-flash your firmware, click the link below:  

Was this support article useful?

Additional Support Questions?
Search Again