Scenario:
I am unable to connect my Ring Doorbell to a Wi-Fi SSID that has special characters. What do I do?
Solution:
As you go through the process of setting up your Linksys router or Velop system, you will be prompted to personalize your Wi-Fi by creating a Wi-Fi name and password.
During this process, it is recommended to use an SSID or a name that doesn't contain special characters (such as ‘, *, @, $, ! or #).
Examples of SSIDs with special characters:
NOTE: As soon as your Ring Doorbell goes through an automatic firmware upgrade, special characters on your Wi-Fi SSID will no longer be an issue.
Related Articles:
Customizing the 2.4 GHz and 5 GHz Wi-Fi bands on your Velop
Overview of the Wi-Fi Settings feature on the Linksys app
I am unable to connect my Ring Doorbell to a Wi-Fi SSID that has special characters. What do I do?
Solution:
As you go through the process of setting up your Linksys router or Velop system, you will be prompted to personalize your Wi-Fi by creating a Wi-Fi name and password.

During this process, it is recommended to use an SSID or a name that doesn't contain special characters (such as ‘, *, @, $, ! or #).
Examples of SSIDs with special characters:
- Bob’s room
- Kitchen!
- #OneC@fe
NOTE: As soon as your Ring Doorbell goes through an automatic firmware upgrade, special characters on your Wi-Fi SSID will no longer be an issue.
Related Articles:
Customizing the 2.4 GHz and 5 GHz Wi-Fi bands on your Velop
Overview of the Wi-Fi Settings feature on the Linksys app