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Linksys Connect error codes


Identifying the error messages you receive will help you resolve issues efficiently.  This article lists some of the error codes that you may encounter while using the Linksys Connect software and their corresponding solutions.

NOTE:  For a list of error codes on Linksys Smart Wi-Fi, click here.

1)  Device not found

 
This happens when:  The device that you are trying to connect to the network is too far from the router.

What you can do:  Adjust the location of your device then try to connect again.  Make sure that your router is positioned away from obstructions such as walls, appliances and other devices.

2)  This Easy Setup Key can not be used with this router
 

 
This happens when:  The Easy Setup Key you are using to connect to the network may be corrupted or outdated.

What you can do:  Reformat then update the Easy Setup Key.


For detailed instructions on how to solve this, click here.

3)  Your Internet Connection has been lost
 
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This happens when:  The Linksys Connect software is unable to automatically fix the connection.  Other factors that may affect this include wireless interference, out of range computers, duplicate wireless names, and Internet Service Provider (ISP) issues.

What you can do:  Check the cables connected to the modem or try resetting your device.

4)  Cannot access your router
 
 
This happens when:  (1) You are trying to access your router settings using a wireless computer that is connected to a different network, or (2) if you have changed your router settings using the web-based setup page instead of the software, or (3) if you have changed your router settings using another computer in the network.

What you can do:  Manually connect your router to the network, or update the Easy Setup Key, or reset the router then reinstall Linksys Connect.


For detailed instructions on how to solve this, click here.
 
5)  Wireless printer not found
 

 
This happens when:  Your wireless printer is too far from the router.
 
What you can do:  Move the printer closer to the router.  You can also change the wireless channel of the router to 6, 9, and 11.  Using other Linksys devices such as range extenders may also help.  You should also make sure to disable any firewall software.
 
For detailed instructions on how to solve this, click here.

6)  Your Internet cable is not plugged in
 

 
This happens when:  The Internet cable (from the modem) is not plugged into the router’s Internet port, or the cable is not securely fitted into the port.  If your modem is not plugged in and powered ON, you will also encounter this error message.
 
What you can do:  Double-check if the connection of the Internet cable to the router is accurate and secure.  Make sure that your modem is properly working as well.
 
7)  Reboot your modem
 

 
 
This happens when:  There is no Internet connection established.  Your computer’s firewall may also be blocking the Linksys Connect software.
 
What you can do:  Reset your modem.  Make sure to disable your computer’s firewall prior to installation.  You may re-enable it once the setup is finished.
 
For detailed instructions on how to solve this, click here.
 
8)  Get Windows® Service Pack 3
 
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This happens when:  The Windows XP operating system that you are using is not Service Pack (SP) 3.
 
What you can do:  Check if your computer is using Windows XP SP 3.  If not, download and install Windows XP SP 3.
 
For detailed instructions on how to solve this, click here.
 
9)  The Object identifier does not represent a valid object
 
This happens when:  You are setting up your Linksys Wi-Fi Router for the first time.
 
What you can do:  Reset the router.  Make sure that you have disabled any firewall software.  If you are still unable to configure the router, proceed with manual installation.
  
10)  The connected gateway is not a router
 
This happens when:  You may be using an old version of Linksys Connect Software for Valet hotspots and not the one for Linksys routers.  It may also be caused by a firewall software that prevents the Software from successfully setting up your router.
 
What you can do:  You can manually set up your router to avoid getting error messages from the software or download the latest Linksys software.  You may also temporarily turn off any firewall software during the installation process.
 
Your Linksys Wi-Fi Router configuration depends on the ISP you have.  Click on any of the related links below to learn how to set up your router manually:
 

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