text.skipToContent text.skipToNavigation

I am getting a “Wireless printer not found” message

 When adding a wireless printer using the Linksys Connect software, you may encounter the following message:

If you encounter this message, try the following:
•  Position your printer within 10 - 15 feet away from the Linksys wireless-N router.  This is to minimize any possible interferences or obstructions that may prevent your printer from establishing a connection with your router.
•  Change the wireless channel of your router to 1, 6 or 11.  For instructions on how to change the wireless channel, click here.
•  Expand or extend the range of your wireless router's signal by adding a wireless range expander to your network.
•  Make sure that the Firewall settings are disabled throughout the setup process.
NOTE:  Refer to your printer’s documentation or online help for more information about your printer’s specifications and setup instructions. 


After completing the suggestions above, follow these steps:

Step 1:
On the computer you were working on earlier, click the Next button to continue adding your printer. 


Step 2:
Once your printer is detected, you will then have the option to name your printer.  Enter your preferred printer name in the allocated field then click on the Finish button.

NOTE:  Naming your printer will make identifying it easier, especially if there would be multiple printers to be connected.  For more instructions on how to add a wireless printer using Linksys Connect, click here.


Make sure that the wireless settings you entered on your printer are correct and they match the wireless settings on your Linksys wireless-N router.  Your printer must support the WPA/WPA2 Personal wireless security standard in order to work with Linksys Connect.  For instructions on how to check the wireless settings of your Linksys router using Linksys Connect, click here.
QUICK TIP:  If your printer still does not connect with your wireless network, ensure that your printer is compatible with the wireless standard of your router.  For instance, if you are using a wireless-N router, your printer must also have a wireless-N capability.  Otherwise, you can set your wireless-N router to Mixed B/G/N to accommodate your wireless printer.  To learn how, click here.
Related Articles:


Was this support article useful?

Additional Support Questions?

Search Again