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Frequently Asked Questions for Wireless Home Audio

1. Can WHA be used in conjunction with other wireless audio products of other brands?

No.

2. How do I clean the Wi-Fi remote screen?  

To clean the Wi-Fi Remote screen, a lens cloth is most preferable, but, if you do not have that, you can rub it gently with Kleenex or cotton.

3. How many WHA devices can be used simultaneously?   

There is no maximum numbers of WHA devices that can be used simultaneously.  It will have to depend on your network's bandwidth.

 

4. Why doesn't the album show up for every song that I play?

When the album information does not show up in the songs you play, it means that the music is not properly tagged. Please click here to learn about adding tags to your songs.

5. Will an 802.11G router work with WHA?

Yes, but bandwidth will be an issue with the more WHA devices you add. A Wireless-N router is recommended. Please click here to learn about the benefits of using Dual-Band Wireless-N router.

 

6. How long is the battery life for Wi-Fi remote?  

If you continue using the Wi-Fi remote, the battery will last > 5 hours and < 6 hours.

7. How long does it take to charge the battery in the Wi-Fi remote?  
 
It takes about 2 hours to charge the battery in the Wi-Fi Remote by using USB power adapter / battery charger.

 

8. I am not hearing any sound, what should I do?

 

  • Make sure that the speaker wires are properly inserted into the speaker terminals and the amplifier connections.
  • Verify that the amplifier is plugged in and powered on.
  • Make sure that the amplifier is not muted and that the volume is up

 

9.  The sound is only coming from one speaker, what should I do?

 

  • Make sure that the L/R balance on your amplifier is adjusted correctly.
  • Check the cabling between the speaker and the amplifier.

 

10. The vocal or music positioning seems out of place, what should I do?

 

  • Make sure that the speaker cables are properly connected. They should be going from a red output terminal on the amplifier to a red input terminal on the speakers and from a black output terminal on the amplifier to a black input terminal on the speakers.
  • Make sure you've followed all of the guidelines for placement and positioning.

 

11. I'm trying to connect my own speakers to the DMC250 using my speaker wire, but I'm having problems getting connected, what should I do ?

 

  • Make sure that you "twist" the ends of the wire together so that no random strands (copper filaments) are sticking out. Once you do this, the end of the wire should fit easily into the spring terminals on the DMC250.
  • Make sure that there are no filaments touching the adjacent binding post; this will cause the connection to short & audio will not play back.

 

12. The message "No entries found" is displayed when I try to access the files on my iPod, after connecting the iPod through the Docking Station. What should I do?

 

Wireless Home Audio devices will read and index the files on the iPod when it is first connected. If you try to access the iPod music before this process is complete, the "No entries found" message will appear. The indexing process can take up to 30 minutes, depending on the size of your music files in the iPod.

 

13. What do I do if my iTunes library or other audio files are not found by Wireless Home Audio Media Player?

 

Some iTunes files may not be available. Songs purchased from iTunes may be protected with Digital Rights Management (DRM). DRM files cannot be played to your Wireless Home Audio devices directly from your PC. The optional Docking Station for iPod (MCCI40) will allow you to connect your iPod to your Director or Conductor and play back all of the songs from your iPod.

 

14. Can the Docking Station for iPod (MCCI40) support iPod Shuffle?

 

No.
 

15. The user's laptop is installed with Security Agent and the user is having problems installing and setting up the WHA device. What should the user do?

 

Turn off the Security agent. The red icon will be located on the system tray. To turn it off, you just need to right-click on the icon and select Security Level. Then, click on Off. To turn it back on after the setup, just repeat the steps above and select Medium or High or whichever option the user had it on before.

 

16. Does Linksys Wireless Home Audio speakers support 8 ohms at 25 watts per channel?


The power output specs of the director support 2 x 60W RMS / 4 Ohm / 0.5% THD+N / 20Hz-20kHz   (FTC = both channels driven and full frequency range).

 

17. Does Linksys Wireless Home Audio devices support FLAC (Free Lossless Audio Codec)?


Not at the present time.

 

18. What operating systems are supported?


In order to set up the Wireless Home Audio system and sign up for a subscription-based music service; as well as to run the Wireless Home Audio requires Windows XP or Windows Vista as a minimum system requirement. The Wireless Home Audio system can be associated and configured to other devices without the set up software through the "Settings" control on the Director, Conductor or Controller devices; however, this is not recommended if the user wishes to sign up for and access on online subscriber-based service like Rhapsody (United States) or audio lounge (in select European countries).

 

19. Will Wireless Home Audio devices work with my software firewall?

Firewalls can prevent your Wireless Home Audio devices from being found and configured.  If there is a firewall present, EasyLink Advisor will notify you that the install has failed and you'll need to momentarily turn off firewall protection.  Refer to your Windows XP/Vista User Guide for instructions on how to turn off software firewalls.  

 

20. Do I need to run the Setup CD to configure my Wireless Home Audio devices?

 

Yes. Basic settings can be applied on some devices via their screens, but in order to fully configure your Wireless Home Audio devices you must use the Setup CD that comes in the package.

 

21. Is Linksys Wireless Home Audio compatible with Mac?

 

Intel-based Mac users who have installed a Windows virtual machine program such as BootCamp, VMWare Fusion or Parallels Desktop can use the VM to run the installation CD.  Mac users also have the option of configuring their devices manually.   The only way to configure wireless settings for the Player (DMP100) is via the LELA Setup Wizard or using WiFi Protected Setup.  Mac users who purchase a DMP100 and do not have the virtual machine software needed to run LELA or are using a router with WiFi Protected Setup capabilities must use a wired connection to their network.

 

22. What audio file formats are supported by WHA?

 

The audio formats currently supported within Wireless Home Audio are, WAV, WMA, PCM, MP2, MP3 and AAC.

 

23. What do I do if the touch screen is not responding in some areas of the LCD screen?

 

You need to calibrate the Wi-Fi Controller.
Go to Settings > General settings > Calibrate Touch screen > touch the upper left corner on the X, the lower right hand corner on the X, and then the OK in the center of the screen.

 

24. Will the Controller / Touchscreen Remote support all UPnP clients in my home so I can control everything with one controller?

 

Supported content stored on any UPnP/DLNA certified device can be played with Wireless Home Audio devices using the Controller, but the functions of the device itself are independent of this process.  In order for Wireless Home Audio devices to see the content on the PC, UPnP has to be enabled.

 

25. I don't have a Linksys router.  Can I still run the Setup Wizard?


You can still run the Setup Wizard.  We have tested many third party routers and found no substantial issues.  If the Setup Wizard cannot automatically detect the third party router for wireless settings, manual input of network settings is required.

 

26.  Will my MP3 player work with a Wireless Home Audio device?

 

Wireless Home Audio devices will support most MP3 players.  Some non-Apple MP3 players require drivers and software to communicate with a PC.  In order for the MP3 player to be accessible to WHA via USB, it must be formatted FAT16 or FAT32, and support USB Mass Storage Device class of service.  USB players not detected by Wireless Home Audio using a USB connection can still be used with an adapter cable and the analog Line In connection on the back of the Conductor (DMC350), Director (DMC250), or Player (DMP100).

 

27.  How do I connect my Player?

 

The Player needs to be connected to an existing stereo system or powered speakers.    It's easy!  There are four ways to connect to a speaker or set of speakers.

 

1.  Plug your RCA cable into the RCA outputs on the back of the Player and the RCA inputs on your stereo or surround sound system.  

2.  You can connect powered speakers to the Player using RCA cables by connecting the RCA outputs on the Player to the RCA inputs of powered speakers, like the Linksys Stereo Speaker Kit.  


3.  Or you can deliver digital audio by connecting a digital optical S/PDIF (fiber optical) cable to your Player and a digital audio device.

4.  You can also use the mini jack to connect to a pair of stereo headphones.

A connection must also be created between your device and the network via a wired or wireless connection.  The device also needs to be plugged into an electrical outlet.

Installation instructions are included in every box and the User Guide can be downloaded here.

 

28. How do I connect my Director?

 

The Director can connect to your audio system five ways.

1. Connect it to an existing stereo system or surround sound system using   RCA outputs on the back of the Director and the RCA inputs on your audio system.  


2. You can connect powered speakers to the Director by connecting the RCA outputs on the Director to the RCA inputs of powered speakers.


3.  Connect it directly to speakers.  The Director has an integrated amplifier so you can use the speaker terminals on the back of the Director to connect standard two-wire speaker cables from the Linksys Stereo Speaker Kit or any other passive speakers.  A standard analog RCA output allows for connection to a subwoofer.  


4.  You can connect a digital optical S/PDIF (fiber optical) cable between your Director and a digital audio device. (Fiber optical cable not included.)


5.  You can also use the mini jack to connect to a pair of stereo headphones.

An iPod Dock Port connector allows you to attach an iPod to the Director using the optional Docking Station for iPod.  A connection must also be created between your device and the network via a wired or wireless connection.  The Director also needs to be plugged into an electrical outlet.

Installation instructions are included in every box and the User Guide can be downloaded here.



29. What do I do if the WHA is not detecting the new firmware?

The UI gets in a state that appears to be functioning correctly, but certain features get disabled.  This will actually prevent both devices from receiving firmware updates. To fix this issue:-

               1. Reboot the devices (take battery out for Wi-Fi controller).  
               2. Once reboot complete, do a Manual "Check for Updates".



30. What is Latin1 Extension?

Latin1 Extension is an option in the Wireless Home Audio (WHA) General Settings menu. This feature enables accent marks on characters for languages that require them.

31. Can I copy/rip music from a CD using the DMC350?

No.


 

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