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Linksys Smart Wi-Fi Modem Router, XAC1200 Frequently Asked Questions

TABLE OF CONTENTS
 
HARDWARE INFORMATION

1. What is the Linksys Smart Wi-Fi Modem Router, XAC1200?
2. What are the requirements in setting up the Linksys Smart Wi-Fi Modem Router, XAC1200?
3. How do I set up the Linksys Smart Wi-Fi Modem Router, XAC1200?
4. Where can I see the default wireless network name (SSID) and passphrase of the Linksys Smart Wi-Fi Modem Router, XAC1200?
5. Will I be able to run the setup on a hardwired computer even though my wireless adapter is disabled?
6. Can I change the default wireless settings during Smart Setup?
7. I have reset the Linksys Smart Wi-Fi Modem Router, XAC1200 and now I can’t launch the Smart Setup.  What can I do?
8. Does the Linksys Smart Wi-Fi Modem Router, XAC1200 support simultaneous dual-band (2.4 GHz and 5 GHz)?
9. What USB standards does the Linksys Smart Wi-Fi Modem Router, XAC1200 support and what are their speed limits?
10. Can I connect a USB hub to the USB port on the Linksys Smart Wi-Fi Modem Router, XAC1200 to use multiple devices?
11. What is 802.11ac, and what kinds of speed does it support?
12. What is the default IP address, Username and Password of the Linksys Smart Wi-Fi Modem Router, XAC1200?
13. Which wireless band is used to achieve a speed of up to 867 Mbps?
14. What is the media server?
15. How can I reset the Linksys Smart Wi-Fi Modem Router, XAC1200 to factory defaults?
16. Where can I find the router’s serial number?
17. Does the Linksys Smart Wi-Fi Modem Router, XAC1200 come with a power adapter?
18. Can I use another power modem with the Linksys Smart Wi-Fi Modem Router, XAC1200?
19. How can I reboot or reset the Linksys Power Modem, APM103?
20. Can I use an RJ45 cable to connect to the Linksys Power Modem, APM103?
 
WIRELESS SECURITY

1. How many wireless security modes does the Linksys Smart Wi-Fi Modem Router, XAC1200 support?
2. Does the Linksys Smart Wi-Fi Modem Router, XAC1200 allow VPN tunnels using IPSec, L2TP, or PPTP protocols to pass-through the router?
3. Does the Linksys Smart Wi-Fi Modem Router, XAC1200 support SPI firewall?
4. Does the Linksys Smart Wi-Fi Modem Router, XAC1200 offer a Filter IDENT that block specific Internet data types?
5. What is the Demilitarized Zone (DMZ) and what is it used for?
 
LEDs
 
1. What indicator lights does the Linksys Smart Wi-Fi Modem Router, XAC1200 have and what do they mean?
 
TROUBLESHOOTING
 
1. Is it possible to back up and restore settings on the Linksys Smart Wi-Fi Modem Router, XAC1200?
2. When I log in to the router to view the Report, the Power Modem section is blank.  Why?
3. Can I make adjustments or changes to the Power Modem?
4. Does the Linksys Power Modem, APM103 have a web interface to configure the DSL settings?
 
FIRMWARE UPGRADE METHOD
 
1. How do I upgrade the firmware on the Linksys Smart Wi-Fi Modem Router, XAC1200?
 
SPECIAL FEATURES
 
1. What DDNS providers does the Linksys Smart Wi-Fi Modem Router, XAC1200 support?
2. How many connection types does the Linksys Smart Wi-Fi Modem Router, XAC1200 support?
3. What is MAC Address Clone and what is it used for?
4. When would a user want to select Bridge Mode for an Internet Connection Type?
5. Can I turn OFF the LEDs on the router?
6. What is Port Forwarding?
7. What is Port Triggering?
8. Can I print a shared file on my computer while connected to the Guest network?
9. What is UPnP?
10. What is Cut Through Forwarding and does the Linksys Smart Wi-Fi Modem Router, XAC1200 support this feature?
11. How do I close an account?
12. What will happen if the Linksys Smart Wi-Fi is down but I still have Internet connection?
13. Can I change the IP address of my router to 192.168.3.1 which is the IP scheme used by the Guest network?

WIRELESS CONNECTIVITY

1. What steps do I do if I experience slow download speed?
2. How do I connect a wireless device to the wireless network of the Linksys Smart Wi-Fi Modem Router, XAC1200?
 

HARDWARE INFORMATION

1. What is the Linksys Smart Wi-Fi Modem Router, XAC1200?

The Linksys Smart Wi-Fi Modem Router AC 1200, XAC1200 brings the next-generation wireless speed to all your devices.  It comes with a Linksys Power Modem, APM103 that you can exclusively use as a modem and power adapter for the XAC1200.  To learn more about the APM103, click here.
 
Featuring USB 3.0 and four (4) Gigabit ports along with the latest Wireless-AC technology, the XAC1200 is optimized to support all wired and Wi-Fi devices.  Leveraging dual-bands with up to N300 Mbps + AC867 Mbps, data traffic can flow quickly and with minimal buffering—meaning gaming, media streaming and general Internet activities can occur simultaneously with no interruptions. 
 
2. What are the requirements in setting up the Linksys Smart Wi-Fi Modem Router, XAC1200?

Listed below are the requirements for the Linksys Smart Wi-Fi Modem Router, XAC1200.
 
Browser requirements:
  • Mozilla Firefox® 8
  • Google Chrome™ 10
  • Internet Explorer 8
  • Safari® 5
Windows OS requirements: 
  • XP Service Pack 3
  • Vista Service Pack 1 or later
  • Windows 7
  • Windows 8
Mac OS® requirements:
  • OS X® Leopard 10.5.8 or later
  • OS X® Snow Leopard 10.6.1 or later
  • OS X® Lion 10.7 or later
  • OS X® Mountain Lion 10.8
NOTE:  The Operating System (OS) requirements are only for the USB Printer utility.
 
3. How do I set up the Linksys Smart Wi-Fi Modem Router, XAC1200?

The Linksys Smart Wi-Fi Modem Router, XAC1200 comes bundled with a Power Modem.  To learn how to set up the XAC1200 with the Power Modem, click here.
 
IMPORTANT:  For PPPoE users, in order to start the Smart Setup, you must enter “linksyssmartwifi.com” or “192.168.1.1” since you will not be automatically redirected to the Smart Setup wizard.

NOTE:  The CD included in the packaging does not contain any setup software.  It only contains documentation.
 
4. Where can I see the default wireless network name (SSID) and passphrase of the Linksys Smart Wi-Fi Modem Router, XAC1200?

The default SSID and passphrase can be located at the bottom of the Linksys Smart Wi-Fi Modem Router, XAC1200.  You may also go to the Linksys Smart Wi-Fi web interface then click the Wireless Tool.  The SSID and passphrase are in the Network name (SSID) and Password section.  For detailed instructions, click here.
 
5. Will I be able to run the setup on a hardwired computer even though my wireless adapter is disabled?
 
Yes, you will be able to run the setup on a hardwired computer even though the wireless adapter is disabled.  Just connect the Modem Router to the computer using an Ethernet cable and start the Smart Setup.
 
6. Can I change the default wireless settings during Smart Setup?
 
Yes.  When Smart Setup is run, the wizard will automatically generate system-generated settings for you.  Moreover, it will also give you the option to modify the settings to your liking.  Ensure to write all information down before proceeding with the set up.
 
7. I have reset the Linksys Smart Wi-Fi Modem Router, XAC1200 and now I can’t launch the Smart Setup.  What can I do?
 
You can try the following troubleshooting steps:
  • Enter “linksyssmartwifi.com” or “192.168.1.1” in a web browser.
  • If your computer has a static IP address, make sure it has valid DNS numbers.  If not, set the computer to obtain an IP address automatically.  Retry the Smart Setup then, if needed, reassign a static IP address back on the computer. 
8. Does the Linksys Smart Wi-Fi Modem Router, XAC1200 support simultaneous dual-band (2.4 GHz and 5 GHz)?
 
Yes.  The Linksys Smart Wi-Fi Modem Router, XAC1200 supports simultaneous dual-band. 

9. What USB standards does the Linksys Smart Wi-Fi Modem Router, XAC1200 support and what are their speed limits?

The USB port supports 3.0, but is also backward-compatible with older versions of USB.  The USB 3.0 speed limit can reach up to 5 Gbps.

10. Can I connect a USB hub to the USB port on the Linksys Smart Wi-Fi Modem Router, XAC1200 to use multiple devices?

No.  You cannot connect a USB hub to the USB port of your Linksys Smart Wi-Fi Modem Router, XAC1200.

11. What is 802.11ac, and what kind of speeds does it support?

The 802.11ac technology works on the 5 GHz band.  The Linksys Smart Wi-Fi Modem Router, XAC1200 can have a wireless network speed of up to 867 Mbps when matched with an 802.11ac adapter.

12. What is the default IP address, Username and Password of the Linksys Smart Wi-Fi Modem Router, XAC1200?

The default IP address is 192.168.1.1 and admin is the default Password.  You can leave the Username blank.
 
13. Which wireless band is used to achieve a speed of up to 867 Mbps?

The 5 GHz band is used to achieve a speed of up to 867 Mbps.
 
14. What is the media server?

It allows DLNA-certified devices including digital media players, gaming consoles, and digital picture frames to access video, music, and pictures that are stored on a USB hard drive that is connected to the Linksys Smart Wi-Fi Modem Router, XAC1200.
 
15. How can I reset the Linksys Smart Wi-Fi Modem Router, XAC1200 to factory defaults?

There are two (2) ways to reset the Linksys Smart Wi-Fi Modem Router, XAC1200 to factory defaults:
  • Hardware Reset – Press and hold the Reset button on the back panel of your router for about 10 seconds then release. 
     
  • Software Reset – Log in to your Linksys Smart Wi-Fi Account.  Under Router Settings, click Troubleshooting > Diagnostics.  Click Reset under Factory reset.
16. Where can I find the router’s serial number?
 
The serial number is located at the bottom of your router.  You may also view it through the Linksys Smart Wi-Fi web interface.  Click on Troubleshooting > Status > Report.
 
17. Does the Linksys Smart Wi-Fi Modem Router, XAC1200 come with a power adapter?
 
Yes, the Linksys Power Modem, APM103 is a modem + integrated power adapter.  However, it does not come with a standard power adapter.
 
18. Can I use another power modem with the Linksys Smart Wi-Fi Modem Router, XAC1200?
 
No, the Linksys Power Modem, APM103 that came bundled is the ONLY power modem that is supported by the XAC1200.  However, you can use another standard power adapter to use with the XAC1200.
 
19. How can I reboot or reset the Linksys Power Modem, APM103?
 
To reboot, press and hold the Reset button for one (1) second then release.  To reset, press and hold the Reset button for approximately five (5) seconds. 
 
20. Can I use an RJ45 cable to connect to the Linksys Power Modem, APM103?
 
Yes, the DSL port on the Power Modem is compatible with both RJ11 and RJ45 cables.  You can connect the Power Modem to the RJ45 port of your other networking devices.
 
WIRELESS SECURITY

1. How many wireless security modes does the Linksys Smart Wi-Fi Modem Router, XAC1200 support?
 
The router supports seven (7) wireless security options:  WPA2/WPA Mixed Personal, WPA2 Personal, WPA Personal, WPA2/WPA Mixed Enterprise, WPA2 Enterprise, WPA Enterprise, and WEP.

2. Does the Linksys Smart Wi-Fi Modem Router, XAC1200 allow VPN tunnels using IPSec, L2TP, or PPTP protocols to pass-through the router?

Yes.  The Linksys Smart Wi-Fi Modem Router, XAC1200 allows VPN tunnels using IPSec, L2TP, or PPTP protocols to pass-through the Modem Router.

3. Does the Linksys Smart Wi-Fi Modem Router, XAC1200 support SPI firewall?

Yes.  The Linksys Smart Wi-Fi Modem Router, XAC1200 supports SPI firewall.

4. Does the Linksys Smart Wi-Fi Modem Router, XAC1200 offer a Filter IDENT that block specific Internet data types?

Yes, this feature keeps port 113 from being scanned by devices outside of your local network.

5. What is the Demilitarized Zone (DMZ) and what is it used for?
 
The DMZ screen allows one (1) local user to be exposed to the Internet for use of a special-purpose service such as Internet gaming and videoconferencing.  DMZ hosting forwards all the ports at the same time to one (1) computer.  Port Forwarding is more secure because it only opens the ports you want to open.

LEDs

1. What indicator lights does the Linksys Smart Wi-Fi Modem Router, XAC1200 have and what do they mean?
 
The Linksys Smart Wi-Fi Modem Router, XAC1200 has Power, WPS, Ethernet, and Internet LEDs.  To learn more about the LED indicators, click here.

TROUBLESHOOTING
 
1. Is it possible to back up and restore settings on the Linksys Smart Wi-Fi Modem Router, XAC1200?
 
Yes.  To back up the router configurations, access your Linksys Smart Wi-Fi Account.  Under Router Settings, click Troubleshooting > Diagnostics > Backup.  The new window will prompt you to save your configuration file (.cfg).  Click Save then select your preferred location.  Click Save again and wait until the backup process is completed.

To restore the router configurations, access your Linksys Smart Wi-Fi Account.  Under Router Settings, click Troubleshooting > Diagnostics > Restore > Choose File.  On the new window that appears, locate and select your configuration file (.cfg).  Click Save.  Click Start to Restore to begin the restoration process.  On the Important pop-up, click Yes.  On the Router Reboot pop-up, click OK.  Wait for the restoration process to finish.
 
2. When I log in to the router to view the Report, the Power Modem section is blank.  Why?
 
The Power Modem section in the Linksys Smart Wi-Fi Report will only display information if the Linksys Power Modem, APM103 is currently being used as the DSL modem with the XAC1200 router. 
 
QUICK TIP:  To get to the Report section, access the Linksys Smart Wi-Fi web interface then click Troubleshooting > Status > Report.
 
3. Can I make adjustments or changes to the Power Modem?
 
Yes, you can do this by accessing the Linksys Smart Wi-Fi web interface, then click on Connectivity > Power Modem.
 
4. Does the Linksys Power Modem, APM103 have a web interface to configure the DSL settings?
 
No.  To configure the DSL settings, you must log in to the router’s Linksys Smart Wi-Fi web interface then click on Connectivity > Power Modem.  Your DSL settings can be obtained by contacting your Internet Service Provider (ISP) if you need to make any manual entries.  Otherwise, these settings are automatically added during setup.

FIRMWARE UPGRADE METHOD

1. How do I upgrade the firmware on the Linksys Smart Wi-Fi Modem Router, XAC1200?

Log in to your Linksys Smart Wi-Fi Account.  Go to Connectivity and, under the Basic tab, check the Automatic checkbox.  This will automatically upgrade the Linksys Smart Wi-Fi Modem Router, XAC1200 if there is a new firmware available.  You may also click the Check for Updates button to check if there is a new firmware available.

If you wish to upgrade the Linksys Smart Wi-Fi Modem Router, XAC1200 manually, you can click the Choose File button.  For more instructions on how to manually update the firmware of your Linksys Smart Wi-Fi Router, click here.

SPECIAL FEATURES

1. What DDNS providers does the Linksys Smart Wi-Fi Modem Router, XAC1200 support?

The Linksys Smart Wi-Fi Modem Router, XAC1200 supports DynDNS.org and TZO.com providers.

2. How many connection types does the Linksys Smart Wi-Fi Modem Router, XAC1200 support?

The router supports six (6) Internet connection types:  Automatic Configuration - DHCP, Static IP, PPPoE, PPTP, L2TP, and Bridge Mode.

3. What is MAC Address Clone and what is it used for?

Some ISP will require you to register your computer's MAC address in order to access the Internet.  If you do not wish to register the MAC addresses of multiple computers with your ISP, you may assign the MAC address that is already registered to the router using the MAC Address Clone feature. 

4. When would a user want to select Bridge Mode for an Internet Connection Type?

Select Bridge Mode if a user purchases multiple Internet IP addresses from their ISP and wants those IP addresses to pass onto devices behind the router.

 5. Can I turn OFF the LEDs on the router?
 
Yes.  Log in to your Linksys Smart Wi-Fi Account.  Go to Connectivity and, under the Basic tab, turn the Port Lights OFF.
 
IMPORTANT:  This option will ONLY turn OFF the LEDs of the Ethernet ports at the back.
 
6. What is Port Forwarding?

The Port Forwarding screen allows you to set up public services on your network such as web servers, FTP servers, e-mail servers, or other specialized Internet applications.  To learn how to set up Port Forwarding using your Linksys Smart Wi-Fi Account, click here.

7. What is Port Triggering?

Port Triggering will open ports based on the incoming port specified.  Check with your software application to find out what is necessary to enter in these fields.  To learn more about the difference between Port Forwarding and Port Triggering, click here.

8. Can I print a shared file on my computer while connected to the Guest network?
 
No.  The Guest network is a separate network that ONLY provides Internet access to wireless devices.  The router limits communication with other computers.  It has a different password from the main network and does not allow access to files or printers within the main network.

9. What is UPnP?
 
Universal Plug and Play (UPnP) allows Windows to automatically configure the router for various Internet applications, such as gaming and videoconferencing.

10. What is Cut Through Forwarding and does the Linksys Smart Wi-Fi Modem Router, XAC1200 support this feature?

Cut Through Forwarding increases the router’s performance through bypassing protocols that add extra overhead to router processing (such as packet level inspections, sorting, filtering, and queuing).
 
Enabling the Cut Through Forwarding feature will only apply to devices that are NOT part of any Parental Controls or Media Prioritization policies since those devices need to be packet inspected.  When disabled, there is no performance enhancement and all clients go through the extra router processing overhead.

QUICK TIP:  This feature is enabled by default.  Disabling this option may improve compatibility with other Wi-Fi devices and services.  If you want to disable it, log in to your Linksys Smart Wi-Fi Account.  Go to Connectivity > Administration.  Under the Cut Through Forwarding section, uncheck the Enable checkbox.

11. How do I close an account?

Closing the account means erasing/deleting an email address that has a Linksys Smart Wi-Fi Account associated to it.  To do this, go to the My Account section then click Close account
 
NOTE:  This option will only appear when you are signed in with your Linksys Smart Wi-Fi Account.
 
12. What will happen if the Linksys Smart Wi-Fi is down but I still have Internet connection?

When the Linksys Smart Wi-Fi is down but the Internet is up, a new messaging will appear prompting customer to log in using your Router admin password.
 
13. Can I change the IP address of my router to 192.168.3.1 which is the IP scheme used by the Guest network?
 
Yes.  After applying the new IP address, the Guest network IP scheme will automatically change to prevent conflict.  For instructions on how to change the IP address of your router using the Linksys Smart Wi-Fi Account, click here.
 
WIRELESS CONNECTIVITY
 
1. What steps do I do if I experience slow download speed?
 
If multiple wired and wireless devices experience Internet speed issues, try contacting your ISP for problem isolation.  If not, click here for information on common Wi-Fi issues and their workarounds.
 
2. How do I connect a wireless device to the wireless network of the Linksys Smart Wi-Fi Modem Router, XAC1200?
 
For instructions on how to connect a smartphone, gaming console or any wireless device to the wireless network of your Modem Router, click any of the links below:
 
iPhone®
Xbox 360®
PlayStation®3
PSP® and PSP®go
Nintendo Wii™
 

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