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AE6000 Frequently Asked Questions

TABLE OF CONTENTS

HARDWARE INFORMATION

1.  What is the AE6000?
2.  What are the parts of the AE6000 adapter?
3.  What does the blinking LED indicate?
4.  What is the warranty period of the AE6000?
5.  What are the compatible operating systems for the AE6000?

WIRELESS CONNECTIVITY & SECURITY

1.  What are the wireless security modes supported by the AE6000?
2.  Which wireless connection standards are supported by the AE6000?
3.  How do I connect to a wireless network using the AE6000 adapter?
4.  Why does the AE6000 have a lower network speed (430 Mbps) than the AE3000 (450 Mbps)?
5.  What are the differences between Wireless-AC and Wireless-N technology?

SPECIAL FEATURES

1.  Is the AE6000 Wi-Fi Protected Setup™ (WPS)-capable?
2.  Will the AE6000 work with a non Wireless-AC router or access point?
3.  Will the AE6000 work with Mac® computers?
4.  Can I use Windows Wireless Zero Configuration to control the adapter?

TROUBLESHOOTING

1.  What should I do if my computer doesn’t recognize the adapter?
2.  What should I do if the adapter doesn’t work properly?
3.  What should I do if my adapter can’t connect to a wireless network?


HARDWARE INFORMATION

1.  What is the AE6000?

The Wireless Mini USB Adapter AC580 Dual Band, AE6000 is an adapter from Linksys which is 802.11ac compliant.  This means that the adapter can achieve Wireless-AC connection speeds when it connects to a Wireless-AC router.  Installing this adapter to your Windows-based desktop computer allows it to connect to wireless networks.  To learn more about the AE6000 and its features, click here.

2.  What are the parts of the AE6000 adapter?

  • USB Plug – Connect this end to any available USB port on your computer.
  • LED – Flashes when there is wireless network activity.
  • Wi-Fi Protected Setup™ (WPS) button – Press this button and the WPS button on your router or access point to connect your computer to the wireless network.

NOTE:  The drivers must be installed first before using the WPS button.

3.  What does the blinking LED indicate?

A blinking or flashing LED indicates that there is wireless network activity.

4.  What is the warranty period for the AE6000?

The warranty period of this adapter is dependent on the country of purchase.  For more information about your device's warranty, click here.

5.  What are the compatible operating systems for the AE6000?

The AE6000 is compatible with Windows XP (32-bit), Windows Vista SP1 (32-bit), Windows Vista SP1 (64-bit), Windows 7 SP1 (32-bit), Windows 7 SP1 (64-bit), Windows 8 (32-bit), and Windows 8 (64-bit) operating systems.

WIRELESS CONNECTIVITY & SECURITY

1.  What are the wireless security modes supported by the AE6000?

The AE6000 supports Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA) & WPA2 Personal, WPA & WPA2 Enterprise and Wi-Fi Protected Setup™ (WPS).

2.  Which wireless connection standards are supported by the AE6000?

The AE6000 supports 802.11a, 802.11b, 802.11g, 802.11n, and 802.11ac.

3.  How do I connect to a wireless network using the AE6000 adapter?

You can connect to any wireless network in your area using the AE6000 adapter.  For instructions, click here.

NOTE:  Before you can use the adapter, you need to install it to your Windows-based computer.  For instructions, click here.

4. Why does the AE6000 have a lower network speed (430 Mbps) than the AE3000 (450 Mbps)?

The AE6000 has a network speed of 430 Mbps because its 802.11ac wireless standard operates at 80 MHz on a single antenna, which can operate at 433 Mbps.  The AE3000 achieves a maximum network speed of 450 Mbps using 802.11n with 3x3 MIMO antennas.  An advantage of the AE6000 over the AE3000 would be the capability for 802.11ac wireless protocol.

5. What are the differences between Wireless-AC and Wireless-N technology?

To learn about the differences between Wireless-AC and Wireless-N technology, click here.

SPECIAL FEATURES

1.  Is the AE6000 Wi-Fi Protected Setup™ (WPS)-capable?

Yes.  The AE6000 is capable of WPS.

2.  Will the AE6000 work with a non Wireless-AC router or access point?

Yes.  The AE6000 will work with non Wireless-AC routers or access point because it is also compatible with Wireless-A, B, G and N standards.

3.  Will the AE6000 work with Mac® computers?

No, the AE6000 will not work with Mac® computers.

4.  Can I use Windows Wireless Zero Configuration to control the adapter?

Yes.  Wireless Zero Configuration (WZC) is a utility that manages the wireless connection functionality of Windows XP computers.  For details on how to connect to a wireless network using Windows XP Wireless Zero Configuration (WZC), click here.

TROUBLESHOOTING

1.  What should I do if my computer doesn’t recognize the adapter?

Make sure that the adapter is properly inserted into your computer’s USB port and the adapter’s driver has been installed properly.

NOTE:  If your computer still doesn’t recognize the wireless adapter, try plugging it into a different USB port.  In case you’re having problems installing or updating the driver, click here for more troubleshooting steps.

2.  What should I do if the adapter doesn’t work properly?

One tip is to unplug and re-plug the adapter into the computer’s USB port.  You may also use another USB port.  To learn more on how to check if the driver of your network adapter is working properly, click here.

3.  What should I do if my adapter can’t connect to a wireless network?

Here are some troubleshooting tips you can do:

  • Check if your adapter can receive the wireless signal of your router.  You may need to move closer to the router to increase the signal received by your adapter.
  • Enter the correct password of the wireless network you are connecting to.
  • Check if the router has the MAC Filtering feature enabled.  If the MAC Filtering feature is enabled, you should first have the MAC address of your adapter added to the MAC Filtering list of the router.

 

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