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Linksys EA7300 Max-Stream™ AC1750 MU-MIMO Gigabit Wi-Fi Router Frequently Asked Questions

TABLE OF CONTENTS
 
HARDWARE INFORMATION
 
  1. What is the Linksys EA7300 Max-Stream™ AC1750 MU-MIMO Gigabit Wi-Fi Router?
  2. What do the light activities of the Linksys EA7300 mean?
  3. What is the warranty period of the Linksys EA7300?
  4. Where can I find the router’s serial number?
  5. What USB standard does the Linksys EA7300 support?
  6. What type of antennas does the Linksys EA7300 have?
  7. What are the recommended external antenna positions for the Linksys EA7300?
  8. What is the Wireless Scheduler feature of my Linksys EA7300, and how can I use it?
 
SETUP AND INSTALLATION
 
  1. How do I set up the Linksys EA7300?
  2. Will I be able to run the setup on a hardwired computer even though my wireless adapter is disabled?
  3. What are the default settings (IP address and password) of the Linksys EA7300?
 
FIRMWARE UPGRADE
 
  1. How do I upgrade the firmware of the Linksys EA7300?
  2. Is the Linksys EA7300 v1 firmware compatible with the Linksys EA7300 v2?
 
WIRELESS CONNECTION AND SECURITY
 
  1. What Wi-Fi security modes can the Linksys EA7300 support?
  2. Where can I see the default Wi-Fi name and passphrase of the Linksys EA7300?
  3. How many Guest networks can I set up on my Linksys EA7300?
  4. Does this router support the Linksys app?
  5. How can I navigate through the Linksys app?
  6. Can I configure the Guest Access using the Linksys app?
  7. What is the Parental Controls feature in the Linksys app?
  8. How can I pause internet access using Parental Controls?
  9. How can I schedule a pause using Parental Controls?
  10. How do I block specific websites using Parental Controls?
  11. What are the supported PHY data rates?
  12. How many spatial streams does the EA7300 support?
ADVANCED CONFIGURATION
 
  1. Does the Linksys EA7300 work with devices that have DLNA®-compatibility?
  2. Does the Linksys EA7300 allow VPN tunnels using IPSec, L2TP or PPTP protocols to pass through the router?
  3. Does the Linksys EA7300 support SPI firewall?
  4. What is Demilitarized Zone (DMZ), and what is it used for?
  5. What DDNS providers does the Linksys EA7300 support?
  6. Can the lights of both the ethernet (1 ~ 4) and internet ports be enabled or disabled?
  7. What is the Network Map feature of my Linksys EA7300, and how can I use it?
 
TROUBLESHOOTING
 
  1. How can I reset the Linksys EA7300 to factory defaults?
  2. What should I do if I can't connect to Wi-Fi and my network name is not on the list of Available Networks?
  3. What should I do when my Wi-Fi is slow, inconsistent, suffering from weak signal, or is having difficulty maintaining a VPN connection?
  4. Can I also block HTTPS websites in Parental Controls?
 

HARDWARE INFORMATION
 
1.  What is the Linksys EA7300 Max-Stream™ AC1750 MU-MIMO Gigabit Wi-Fi Router?
 
The Linksys EA7300 Max-Stream™ AC1750 MU-MIMO Gigabit Wi-Fi Router is a Dual-Band Smart Wi-Fi Router with one USB 3.0 port
 This router comes with three external non-detachable dipole antennas for enhanced dual-band communication and network efficacy.  This router lets you stream in 4K, surf, video chat, and play online without buffering at the same time.  To know more about the Linksys EA7300, click here.
 
2.  What do the light activities of the Linksys EA7300 mean?
 
The light activities indicate the status of your router.  For detailed descriptions of the Linksys EA7300's
different light activities, click here.
 
3.  What is the warranty period of the Linksys EA7300?
 
The warranty period is dependent on the country of purchase.  For more information about your device’s warranty, click here.
 
4.  Where can I find the router’s serial number?
 
The router’s serial number is printed on the sticker located at the bottom of the device.  You can also locate this via the router's web-based setup page.  Go to Troubleshooting > Status and click on Report.
 
5.  What USB standard does the Linksys EA7300 support?
 
The Linksys EA7300 has a USB 3.0 port which is capable of supporting an external hard disk or flash drive with up to 1100 mA current draw.  This port supports FAT, FAT32, NTFS and HFS+ journaled and non-journaled file systems.
 
6.  What type of antennas does the Linksys EA7300 have?
 
The Linksys EA7300 has three external
dipole non-detachable antennas and one internal antenna.
 
7.  What are the recommended external antenna positions for the Linksys EA7300?
 
The recommended antenna positioning depends on the following:
  • For multi-story homes – Position the antennas where the middle antenna is straight up and the side antennas are angled outwards (30°-45°).
  • For single-story homes – All three antennas are positioned straight up.
8.   What is the Wireless Scheduler feature of my Linksys EA7300, and how can I use it?
 
The Wireless Scheduler feature of your Linksys EA7300 allows you to turn OFF or ON the wireless networks, including the Guest networks at your preferred time.  Follow the steps below to access this feature:

 
Step 1:
Access your Linksys cloud account.  To know how, click here.
 
Step 2:
Click Wi-Fi Settings.

Step 3:
Click the Wireless Scheduler sub-tab.

Step 4:
Turn ON or OFF access to your Wi-Fi by clicking a box or boxes in the calendar.  White squares indicate that the Wi-Fi networks are ON while the blue squares indicate that the Wi-Fi networks are OFF.


QUICK TIP:  Make sure that the timezone of your router is accurate so that the Wireless Scheduler applies the correct time setting.  To adjust the router's time, check the current
Router Time at the bottom-right of the Wireless Scheduler page and click the Edit button.

Step 5:
Click the Apply button then click Ok.
 
SETUP AND INSTALLATION

 
1.  How do I set up the Linksys EA7300?
 
Setting up the Linksys EA7300 is made fast and easy because of its CD-less setup.  Now, you can run the setup from a web browser even if the router initially does not have internet connection or is on factory settings.  For instructions, click here.  To learn how to set up your Linksys EA7300 v2 using the Linksys app, click here.
 
2.  Will I be able to run the setup on a hardwired computer even though my wireless adapter is disabled?
 
Yes.  Just connect the router to the computer using an ethernet cable, open a browser, wait for the Wizard to initiate, then start the setup process.
 
3.  What are the default settings (IP address and password) of the Linksys EA7300?
 
The default IP address for this router is 192.168.1.1, and the default router password is
admin.
 
FIRMWARE UPGRADE
 
1.  How do I upgrade the firmware of the Linksys EA7300?
 
The router supports Auto Firmware Update.  This allows your router to automatically update whenever there is a new firmware available.  By default, this feature is enabled on the Linksys EA7300.  If you want to disable auto updates, click here For instructions on how to manually upgrade the router’s firmware, click here.

2.  Is the Linksys EA7300 v1 firmware compatible with the Linksys EA7300 v2?

No.  The Linksys EA7300 v1 router's firmware is not compatible with the Linksys EA7300 v2 router or vice versa. 

WIRELESS CONNECTION AND SECURITY
 
1.  What Wi-Fi security modes can the Linksys EA7300 support?
 
The Linksys EA7300 supports WPA2™ Personal and WPA2™
Enterprise.
 
2.  Where can I see the default Wi-Fi name and passphrase of the Linksys EA7300?
 
The default Wi-Fi name and passphrase of the Linksys EA7300 are printed on the product label at the bottom of the device.
 
3.  How many Guest networks can I set up on my Linksys EA7300?
 
There are two Guest networks that can be set up on the Linksys EA7300 - one for each network band (2.4 GHz and 5 GHz).  The default Wi-Fi name of each Guest network is the SSID of the main network appended with the -guest suffix.
 
NOTE:  This router supports up to 50 guests.  Guests will be removed in a First-In, First-Out (FIFO) order once the maximum number of clients is reached.

 
4.  Does this router support the Linksys app?
 
Yes, the Linksys EA7300 has Linksys app support.  To know more about the Linksys app, click here.
 
5.  How can I navigate through the Linksys app?
 
The Linksys app allows you to access the Linksys Smart Wi-Fi service using your mobile device.  To know how to navigate through it, click
here.
 
6.  Can I configure the Guest Access using the Linksys app?
 
Yes.  To learn how, click here.


7. What is the Parental Controls feature in the Linksys app?

The Parental Controls feature in the Linksys app allows you to restrict and limit a user’s internet access within your network.  With this, you can specifically pause / schedule internet access and even block specific websites.

8. How can I pause internet access using Parental Controls?

To pause internet access, go to the Parental Controls section of your Linksys app then either tap Control a Device or Add a device.  For specific instructions, click here.

9. How can I schedule a pause using Parental Controls?

To do this, click here.  Make sure to not overlap schedules for a single device

10. How do I block specific websites using Parental Controls?

To learn how to block specific websites, click here.

11. What are the supported PHY data rates?

For the Linksys EA7300 v1, the PHY data rates of up to the following are supported:

  • 450 Mbps for the 2.4 GHz radio band
  • 1300 Mbps for 5 GHz radio band
For the Linksys EA7300 v2, the PHY data rates of up to the following are supported:
  • 300 Mbps for the 2.4 GHz radio band
  • 1404 Mbps for 5 GHz radio band


12.  How many spatial streams does the EA7300 support?

The Linksys EA7300 v1 supports 3x3 spatial streams.  The Linksys EA7300 v2 supports 2x4 spatial streams.


ADVANCED CONFIGURATION
 
1.  Does the Linksys EA7300 work with devices that have DLNA®-compatibility?
 
Yes, it works with devices that have
DLNA-compatibility.
 
2.  Does the Linksys EA7300 allow VPN tunnels using IPSec, L2TP or PPTP protocols to pass through the router?

Yes, the Linksys EA7300 allows VPN tunnels using Internet Protocol Security (IPSec), Layer 2 Tunneling Protocol (L2TP) or Point-To-Point Tunneling Protocol (PPTP) as passthrough.

3.  Does the Linksys EA7300 support SPI firewall?

Yes, this helps protect your local network from internet threats.  The SPI firewall is enabled by default.

4.  What is Demilitarized Zone (DMZ), and what is it used for?

The DMZ feature allows one local user to be exposed to the internet for use of a special-purpose service such as internet gaming and Videoconferencing (VC).  The DMZ hosting forwards all the ports at the same time to one computer. 

NOTE:  Port Forwarding is more secure compared to enabling the DMZ feature because it only opens the ports you want to open.


5.  What DDNS providers does the Linksys EA7300 support?

The Linksys EA7300 supports Dyn.com and NO-IP.com providers.

6.  Can the lights of both the ethernet (1 ~ 4) and internet ports be enabled or disabled?

Yes, the Ethernet (1 ~ 4) and the Internet port lights can be enabled or disabled through the following steps:

 

Step 1:
Access your Linksys cloud account.  To know how, click here.

Step 2:
Click Connectivity.
 
Step 3:
On the Activity Lights section, toggle the slider button to turn it ON or OFF.
 
NOTE:  The power light of the router will stay ON.

 
Step 4:
Click the Apply button and click Ok to save the changes.

7. What is the Network Map feature of my Linksys EA7300, and how can I use it?
 
The Network Map feature of your Linksys EA7300 allows you to manage and monitor your devices’ connection to the network.  To know more about this and how you can use it, click here

TROUBLESHOOTING
 
1.  How can I reset the Linksys EA7300 to factory defaults?
 
There are two ways to reset the Linksys EA7300 to factory defaults:
  • Hardware Reset – Press and hold the Reset button at the back panel of the router for 10 seconds then release.
  • Software Reset – Log in to your Linksys cloud account.  Under Router Settings, click Troubleshooting > Diagnostics.  Click Reset under Factory reset.

2.  What should I do if I can't connect to Wi-Fi and my network name is not on the list of Available Networks?

Try to perform the following steps to resolve the issue:
  • Verify that your router's power light is ON and steady.
  • To assess if you have a Wi-Fi range issues, try moving your laptop or mobile device closer to your router.
  • Make sure that the 2.4 GHz or 5 GHz band is enabled in the router.
  • Using a wired computer, open the router's web-based setup page and make sure that Broadcast SSID is enabled.  For further instructions on how to access your Linksys cloud account through a web browser, click here.
3.  What should I do when my Wi-Fi is slow, inconsistent, suffering from weak signal, or is having difficulty maintaining a VPN connection?
 
Wireless technologies use radio frequency as a medium to connect devices.  This means that connectivity and the throughput performance between devices decrease when the distance between devices increases.
 
Other factors that can cause signal degradation are the following:
  • Obstructions such as walls, fixtures, furniture and metal appliances
  • Wi-Fi signal interference caused by other devices using the same frequency such as baby monitors, microwave ovens, etc.
NOTE:  Connection speed may decrease as you move farther from the router.
 
Troubleshooting Tips:
  • In order to determine if Wi-Fi issues are related to distance, it is recommended to temporarily move the computer within 10 feet from the router if possible.
  • You may also change the Wi-Fi channel of your router.  This will resolve issues of wireless interference to improve the performance and reliability of your network.

4.  Can I also block HTTPS websites in Parental Controls?
 
Yes, website addresses starting with https:// can be blocked. 

NOTE:  Once you block these websites using the Parental Controls Tool of your Linksys Smart Wi-Fi Router, redirection to the Tool's page will not take place after you save your settings.   Instead, you will see a browser error page.  Although this is a normal behavior, this occurs because the https:// websites have encryption.

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