text.skipToContent text.skipToNavigation

Linksys Velop Mesh WiFi Extender Frequently Asked Questions

User-added image

TABLE OF CONTENTS

HARDWARE INFORMATION


1.  What is the Linksys Velop Mesh WiFi Extender?
2.  What are the product features of the Velop Extender?
3.  What are the system specifications of the Velop Extender?
4.  What are the requirements to set up a Velop system?
5.  What is the warranty period of the Velop system?
6.  What does the light on top of my node mean?​

SETUP AND INSTALLATION

1.  How do I set up the Velop Extender?
2.  Can I set up the Velop Extender as a primary node?
3.  Can the Velop Extender replace a router?
4.  How many Velop Extenders do I need?
5.  How many Velop Extenders can I add to my network?

FIRMWARE UPGRADE

1.  How do I upgrade the Velop Extender's firmware?
2.  How do I check the firmware version of my Velop Extender?

FEATURES AND FUNCTIONS

1.  How do I access my Velop dashboard?
2.  What are the default Wi-Fi settings of the Velop Extender?
3.  What is the default IP address of the Velop Extender?
4.  What is the default Guest Network of the Velop Extender?

TROUBLESHOOTING

1.  How do I manually reset the Velop Extender to factory defaults?
2.  How do I recover my admin password?

HARDWARE INFORMATION

1.  What is the Linksys Velop Mesh WiFi Extender?

The Linksys Velop Mesh WiFi Extender allows you to place nodes near smart home devices and hard to reach places like garages and hallways.  For more information, click here.

2.  What are the product features of the Velop Extender?

Velop Extender product features:
  • AC1300 Dual-Band Wi-Fi 802.11ac extender node
  • Conveniently place anywhere in the home and improve your Velop mesh Wi-Fi
  • Interoperable with all other Velop products
  • Intelligent Mesh technology
  • MU-MIMO technology
  • Beamforming
  • Seamless Roaming
  • Linksys Smart Connect
  • Spot Finder Technology
  • 2 x 2 Spatial Streams
  • Guest Network
  • Parental Controls
  • Speed Test
  • Works with Alexa
3.  What are the system specifications of the Velop Extender?

For detailed information on the Velop Extender's specifications, click here.

4.  What are the requirements to set up a Velop system?
  • Existing Velop network with a primary node
  • Working internet connection
  • Linksys app 2.7.5 or later installed in your mobile device
NOTE:  The WHW03 included in the combo package must be set up since the Velop Extender can only be used as a secondary node.

5.  What is the warranty period of the Velop system?

The warranty period is dependent on the country of purchase.  For more information about your device’s warranty, click here.

6.  What does the light on top of my node mean?​

The light indicates the different status and activities of your node.  For a detailed description, click here.

SETUP AND INSTALLATION

1.  How do I set up the Velop Extender?

Setting up the Velop Extender is easy.  For step-by-step instructions, click here.

2.  Can I set up the Velop Extender as a primary node?

No.  The Velop Extender can only be used as a secondary node.

3.  Can the Velop Extender replace a router?

No.  The Velop Extender can only be used as a secondary node.

4.  How many Velop Extenders do I need?

Every home is unique.  You can use the configurator on the Velop Landing page to determine the Wi-Fi system right for you.

5.  How many Velop Extenders can I add to my network?

You can add as many Velop to your home as you’d like as every home is unique.  Take your home’s layout into consideration when figuring out the optimal number of Velops you need for your home.  This includes length, number of rooms, and any potential interference-inducing obstacles like brick walls, metal doors, or large appliances.
 
Ideally the Velop connected to your modem is centrally located in your home.  It’s okay if that’s not possible in your particular setup, but we recommend doing so when you can.  We typically recommend one to two Velops per floor.  You can always start there and test out various ways of placing your Velop to maximize your coverage.  Since every home is different, so you can always add an additional Velop where needed.

If your home is already wired with ethernet connection, you may want to take advantage of these connections to increase the range of your Velop network and reduce the risk of Wi-Fi interference.  For more information about this, click here

FIRMWARE UPGRADE

1.  How do I upgrade the Velop Extender's firmware?

To learn how to upgrade the firmware of your Velop, click here.

2.  How do I check the firmware version of my Velop Extender?

The firmware version can be found in the Linksys app on the Velop Administration screen.  For complete instructions, click here.

FEATURES AND FUNCTIONS

1.  How do I access my Velop dashboard?

To learn how to access the Velop dashboard through the Linksys app, click here.  

2.  What are the default Wi-Fi settings of the Velop Extender?

The default Wi-Fi name is _VelopSetupxxx where xxx is the last three digits of node's MAC address.  It can be found at the bottom of the node together with a preset default Wi-Fi password.

3.  What is the default IP address of the Velop Extender?

Once connected, the Velop Extender will obtain an IP address automatically from your Velop network.

4.  What is the default Guest Network of the Velop Extender?

The default name is _VelopSetupxxx –guest where xxx is the last three digits of the MAC address of the node and the default password is BeMyGuest.

NOTE:  All nodes have the same guest default password.


TROUBLESHOOTING

1.  
How do I manually reset the Velop Extender to factory defaults?

Hold the reset button located at the bottom for 6-10 seconds or until the light blinks red three times.

NOTE:  Restarting your Velop network can resolve many connectivity issues without having to do a hard reset.  For instructions, click here.


2.  How do I recover my admin password?

Before setup, the default admin password of a node is admin.  This changes during setup, when a random and secure Velop password is created.  In the event that the Linksys server is down for maintenance and you need to log in to the Velop system, but you have not changed the router’s password, you may not be able to log in.  You can recover your admin password without resetting your Velop system.  To learn how to recover your local password, click here.

Was this support article useful?

Additional Support Questions?

Search Again

CONTACT SUPPORT