text.skipToContent text.skipToNavigation

Linksys Velop Intelligent Mesh WiFi System with Extenders Frequently Asked Questions

User-added image

TABLE OF CONTENTS

HARDWARE INFORMATION


1.  What is the Linksys Velop Intelligent Mesh WiFi System with Extenders?
2.  What are the main features of this product?
3.  What are the system specifications of the Velop Extender?
4.  What are the requirements to set up a Velop system?
5.  What is the warranty period of the Velop system?
6.  What does the light on top of my node mean?​

SETUP AND INSTALLATION

1.  How do I set up the primary node?
2.  How do I set up the extender?
3.  Can I set up the extender as a primary node?
4.  Can the extender replace a router?
5.  How many Velop do I need?
6.  How many Velop can I add to my network?
7.  What other setup information do I need to know about Velop?

FIRMWARE UPGRADE

1.  How do I upgrade the Velop system's firmware?
2.  How do I check the firmware version of my Velop system?

FEATURES AND FUNCTIONS

1.  How do I access my Velop dashboard?
2.  What are the default Wi-Fi settings of the extender?
3.  What is the default IP address of the extender?
4.  What is the default Guest Network of the extender?
5.  What other features and functions does the Tri-Band node have?

TROUBLESHOOTING

1.  How do I manually reset the Velop Extender to factory defaults?
2.  How do I recover my admin password?

SPECIAL FEATURES

1.  What is Bridge Mode?
2.  How do I put my Velop into Bridge Mode?
3.  How can I tell if my Velop is in Bridge Mode?
4.  What features are disabled when Velop is in Bridge Mode?
5.  What other special features does the node have?
 

HARDWARE INFORMATION

1.  What is the Linksys Velop Intelligent Mesh WiFi System with Extenders?

The Linksys Velop Intelligent Mesh WiFi System allows you to place nodes near smart home devices and hard to reach places like garages and hallways.  It comes with extender nodes that fit all wall sockets for whole-home mesh Wi-Fi.

NOTE:  The Linksys WHW0203P is a package combo which includes one Tri-Band node and two Dual-Band extender nodes.  For details on the package inclusions, click here.


2.  What are the main features of this product?

To know more about the features of the Tri-Band node, click here.  To know more about the features of the extender, click here.

3.  What are the system specifications of the Velop Extender?


For detailed information on the Velop Extender's specifications, click here.

4.  What are the requirements to set up a Velop system?
  • Working internet connection with a modem or a modem router (gateway)
  • Mobile device for setup
  • Bluetooth® for easy setup
  • Linksys app 2.7.5 or later

5.  What is the warranty period of the Velop system?

The warranty period is dependent on the country of purchase.  For more information about your device’s warranty, click here.

6.  What does the light on top of my node mean?​

The light indicates the different status and activities of your node.  For a detailed description, click here.

SETUP AND INSTALLATION

1.  How do I set up the primary node?

Setting up your primary node is easy using the Linksys app.  To set up your first or primary node with an Android™ device, click here.  To set up your first or primary node with an iOS device, click here.

2.  How do I set up the extender?

Setting up the extender is easy.  For step-by-step instructions, click here.

IMPORTANT:  The primary node must be set up first since the extender can only be used as a secondary node.  


3.  Can I set up the extender as a primary node?

No.  The extender can only be used as a secondary node.

4.  Can the extender replace a router?

It will not work as a router as it can only be used a a secondary node.

5.  How many Velop do I need?

Every home is unique.  You can click on the CONFIGURATOR tab on the Velop landing page to determine the Wi-Fi system that's right for you.

6.  How many Velop can I add to my network?

You can add as many Velop to your home as you’d like as every home is unique.  Take your home’s layout into consideration when figuring out the optimal number of Velops you need for your home.  This includes length, number of rooms, and any potential interference-inducing obstacles like brick walls, metal doors, or large appliances.
 
Ideally, the Velop connected to your modem is centrally located in your home.  We typically recommend one to two Velops per floor.  You can always start there and test out various ways of placing your Velop to maximize your coverage.  Since every home is different, you can always add an additional Velop where it is needed.

If your home is already wired with ethernet connection, you may want to take advantage of these connections to increase the range of your Velop network and reduce the risk of Wi-Fi interference.  For more information about this, click
here. 

7.  What other setup information do I need to know about Velop?

For complete information on the Velop Tri-Band, click here.

FIRMWARE UPGRADE

1.  How do I upgrade the Velop system's firmware?

To learn how to upgrade the firmware of your Velop, click here.

2.  How do I check the firmware version of my Velop system?

The firmware version can be found in the Linksys app on the Velop Administration screen.  For complete instructions, click here.

FEATURES AND FUNCTIONS

1.  How do I access my Velop dashboard?

To learn how to access the Velop dashboard through the Linksys app, click here.  

2.  What are the default Wi-Fi settings of the extender?

The default Wi-Fi name is _VelopSetupxxx where xxx is the last three digits of the node's MAC address.  It can be found at the bottom of the node together with a preset default Wi-Fi password.

3.  What is the default IP address of the extender?

Once connected, the extender will obtain an IP address automatically from your Velop network.

4.  What is the default Guest Network of the extender?

The default name is _VelopSetupxxx–guest where xxx is the last three digits of the MAC address of the node and the default password is BeMyGuest.

NOTE:  All nodes have the same guest default password.


5.  What other features and functions does the Tri-Band node have?

For complete information on the Velop Tri-Band, click here.


TROUBLESHOOTING

1.  
How do I manually reset the Velop Extender to factory defaults?

Hold the reset button located on the side of the extender or at the bottom part of the node for 6-10 seconds or until the light blinks red three times.

NOTE:  Restarting your Velop network can resolve many connectivity issues without having to do a hard reset.  For instructions, click here.


2.  How do I recover my admin password?

Before setup, the default admin password of a node is admin.  This changes during setup, when a random and secure Velop password is created.  In the event that the Linksys server is down for maintenance and you need to log in to the Velop system, but you have not changed the router’s password, you may not be able to log in.  You can recover your admin password without resetting your Velop system.  To learn how to recover your password, click here.

SPECIAL FEATURES


1.  What is Bridge Mode?

Bridge mode allows you to use your Velop system to extend your existing network.  If you have an existing router or modem router (gateway) and you want to continue using your main router, you can enhance your Wi-Fi using the Velop system.

When in Bridge Mode, your Velop will not have its own separate network.  All nodes and devices connected to the nodes will be part of your existing network.  All devices, whether they are connected to a Velop node or to the modem router (gateway), should be able to communicate with each other.


2.  How do I put my Velop into Bridge Mode?

You can change the Connection Type to Bridge Mode using the Linksys app.  On the Dashboard, tap the Menu icon and then tap Advanced Settings and Internet Settings.  In the Connection Type section, select Bridge Mode.  For more information, click here

3.  How can I tell if my Velop is in Bridge Mode?

Your Velop dashboard will show Your Velop is in bridge mode.  On your Linksys app, you can also go to Advanced Settings > Internet Settings to check if your Connection Type is in Bridge Mode.  If you are using the Velop's web interface, a message Your Velop is in bridge mode will appear on the home page.

4.  What features are disabled when Velop is in Bridge Mode?

Device List, Speed Check, Parental Controls, Device Prioritization, Port Forwarding, and Wi-Fi MAC Filters do not work when your Velop is in Bridge Mode.

5.  What other special features does the node have?

For complete information on the Velop Tri-Band, click here.

Was this support article useful?

Additional Support Questions?

Search Again

CONTACT SUPPORT