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Tips in resolving difficulties when accessing the local access interface of the Linksys Smart Wi-Fi Router

There may be instances when you'll experience difficulties in accessing the local access interface of your Linksys Smart Wi-Fi Router.  Click on a specific reason below for detailed explanation and troubleshooting steps to resolve the issue:

IMPORTANT:  Before proceeding with the following troubleshooting tips, you should powercycle the router first.  Unplug the power adapter from your router for 10 seconds then plug it back in.  This may resolve the issues currently encountered with your Linksys Smart Wi-Fi Router.

      •   The Ethernet or wireless adapter of your computer is disabled
      •   The computer you are using to access the router’s interface may not be properly connected to the router (wired/wireless)
      •   The IP address being used to access the router’s local access interface is incorrect
      •   The web browser used to access the router’s local interface is incompatible
      •   The local access or router password used is incorrect
      •   Resetting your router to factory default settings

The Ethernet or wireless adapter of your computer is disabled

The Ethernet or wireless adapter on your computer should be enabled first before you will be able to connect to a network.  To do this, you need right-click your My Computer icon > Properties > Device Manager > right-click your adapter and click Enable.  For step-by step instructions on how to do this, click here.
 

The computer you are using to access the router’s interface may not be properly connected to the router (wired/wireless)

To troubleshoot, follow these steps:

Step 1:
Verify the connection from your computer to the other router.

For wired connection:  Check if the Ethernet cable connected to your computer is directly connected to the router.  Ensure that the LED of the numbered port corresponding to where the Ethernet cable of your computer is connected is lit.

 

 

NOTE:  The Local Area Connection (LAN) icon found on your computer’s task bar indicates the connection status:

Operating System 

LAN Icon
(Status: Connected)

LAN Icon
(Status: Disconnected) 

 Windows 10User-added imageUser-added image

 Windows 8/8.1

 

 

Windows 7 / Vista

 

 

 Windows XP

 

 

For wireless connection:  Check if your computer is connected to the main wireless network (either 2.4 GHz or 5 GHz) of your Linksys Smart Wi-Fi Router.  You will not be able to access the local access interface of the router if you are connected to the Guest network.

Operating System 

LAN Icon
(Status: Connected)

LAN Icon
(Status: Disconnected) 

Windows 10User-added imageUser-added image

Windows 8/8.1

 

 

  Windows 7 / Vista

 

 

Windows XP

 

 

 

QUICK TIP:  The Guest network SSID is the same as the main Wireless Network Name (SSID).  However, it is followed by a -guest suffix.  For example, if the main network SSID is OnyxPanda, the Guest network will be OnyxPanda-guest.  It is a totally different network that has a different password from the main network which means devices connected to the Guest network will not be able to share files and printers connected to the main network.

 
Step 2:
After checking the connections, check the router’s IP address.  To do this, go to the Command Prompt, enter “ipconfig” then press [Enter]
 
NOTE:  The Default Gateway is your router’s IP address.  It is important that you take note of this information for the next step
.

 

 

 

Step 3:
On the Command Prompt, enter “ping + your Router’s IP address” then press [Enter]

NOTE:  
In this example, we used “ping 192.168.1.1”.

If you are getting a reply, then the connection from your computer to the router is now properly established.  However, if you get a different response, refer to the list of common responses for the description.

The IP address being used to access the router’s local access interface is incorrect

To determine the correct IP address of your router, go to the Command Prompt, enter “ipconfig” then press [Enter].  The router’s IP address is the Default Gateway’s IP address.  Use this to access the router’s local interface through a web browser. 
 
NOTE:  In this example, the Linksys router’s default IP address, 192.168.1.1, is used.

 


 

You can also access your Linksys Smart Wi-Fi Router’s local access interface by entering "myrouter.local" in the Address bar.
 


 

QUICK TIP:  Alternatively, you may access https://www.linksyssmartwifi.com and click the local access link to enable you to configure the router locally.  For a detailed instruction, click here.

The web browser used to access the router’s local interface is incompatible

To solve this problem, you should update your browser to the latest version.

IMPORTANT:  Javascript and cookies must be enabled on your web browser when accessing the Linksys Smart Wi-Fi Router’s local access interface.

The local access or router password used is incorrect

The default password for accessing the Linksys Smart Wi-Fi Router’s interface through the local access link is “admin”.  However, if you have changed it during the setup process, you should use that password instead.
 

Resetting your router to factory default settings
 
If you are still unable to access your Linksys Smart Wi-Fi Router’s local access interface, you can reset your router to factory default settings.  To reset your router, press and hold the Reset button for 10 seconds.

 

 User-added image


This will clear the previous custom settings you've set and revert the router to its default settings.


Related Articles:
 
Accessing the Linksys Smart Wi-Fi Router user interface using the local access link
Accessing your Linksys Smart Wi-Fi Account through a web browser
How to retrieve your Linksys Smart Wi-Fi Router’s password

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