- ARRIS XB3 - TG1682G
- ARRIS XB6 - TG3482G
- Cisco XB3 - DPC3941T
Before you begin
- Steps and instructions may vary depending on your gateway’s model.
- Make sure the computer you use to access the web-based setup page of your router or gateway is either wired directly to it or is connected via Wi-Fi.
- Make sure to know your login credentials as these differ for every manufacturer. Contact your device’s manufacturer for support.
Launch a browser, enter “https://10.0.0.1” in the address bar, and press [ENTER].
Enter the login credentials for your device.
Go to Gateway > Connection > Wi-Fi.
Under Private Wi-Fi Network, click on the EDIT button that corresponds to the Frequency Band (2.4 GHz or 5 GHz) that you wish to disable.
Click on Disable.
Click SAVE SETTINGS at the bottom.