Linksys WHW030x child nodes are losing connectivity

sf335211-001_en_v2.png

We rolled out a firmware for Linksys WHW030x v1 (1.1.20.211186) and Linksys WHW030x v2 (2.1.20.211186) last January 9, 2023 PST to implement new security settings for your WiFi. We started receiving reports on certain configurations exhibiting child nodes continuously showing a blinking blue light or loss of client connectivity.
 

What is the fix?

To resolve the issue, toggle the WPS button ON and OFF in the
Linksys app or LinksysSmartWiFi.com page.

NOTE: If you turned OFF HomeKit® integration as a temporary fix, you can turn it back ON after you toggle the WPS button ON and OFF in the Linksys app by following the steps below:

 
1. Log in to the Linksys app. Then, tap the menu icon at the upper-left corner of the screen and tap Network Administration.
 
sf335211-002_en_v2.png
 
sf335211-003_en_v2.png

2. Toggle the HomeKit Integration button ON.
 
sf335211-004_en_v2.png
 

Linksys app

To toggle the WPS button on the Linksys app, follow these steps:

1. Open the Linksys app.
 
2. On the dashboard, tap the menu icon on the upper left corner.
 
sf335211-005_en_v2.png
 
3. Tap Wi-Fi Settings then scroll down and select Connect a Device With WPS.
 
sf335211-006_en_v2.png
 
4.  Toggle the WPS button ON and OFF.
 
  • If WPS is disabled, enable then disable WPS.
  • If WPS is enabled, disable then enable WPS.

sf335211-007_en_v2.png
 

LinksysSmartWiFi.com

To toggle the WPS button on the LinksysSmartWiFi.com page, follow these steps:

1. Open a web browser and enter the IP address of your router in the Address bar and press [Enter]. By default, the IP address is set to “192.168.1.1”.
 
Depending on which browser you are using, you may come across browser errors when logging in to the router. These occur when accessing a router that requires using an HTTPS connection. Follow the steps mentioned below or on this page to resolve this issue.
 
  • Google Chrome™: click on Advanced > Proceed to 192.168.1.1 (unsafe)
  • Firefox®: click on Advanced > Accept the Risk and Continue
  • Microsoft Edge®: click on Advanced > Continue to 192.168.1.1 (unsafe)
  • Safari®: click on Show Details > visit this website > Visit Website

2. On the following screen, click on the mobile image.
 
sf335211-008_en_v2.png
 
3. Enter “admin” as the default administrative router password and then click Sign In.
 
sf335211-009_en_v2.png
 
4. You will be taken to the dashboard. Click on Wi-Fi Settings.
 
sf335211-010_en_v2.png
 
5. Click on the Wi-Fi Protected Setup tab.
 
sf335211-011_en_v2.png
 
6. From here, you can toggle the WPS button ON and OFF.
 
  • If WPS is disabled, enable WPS and click Apply/Ok, and then disable WPS and click Apply/Ok.
  • If WPS is enabled, disable WPS and click Apply/Ok, and then enable WPS and click Apply/Ok.
 
sf335211-012_en_v2.png
 
 

Was this support article useful?

Additional Support Questions?
Search Again