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Linksys Velop MX4000 Series WiFi 6 System Frequently Asked Questions

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TABLE OF CONTENTS

HARDWARE INFORMATION

1.
 What is the Linksys Velop MX4000 Series WiFi 6 System?
2.  What are the parts of the Linksys Velop MX4000 Series nodes?
3.  What are the features of the Linksys Velop MX4000 Series nodes?
4.  What is its warranty period?
5.  What do the light behaviors of the node indicate?
6.  Can I plug my USB hard drive or a printer into its USB port?
7.  Is it compatible with other Velop products?
8.  What type of processor do these products have?
9.  What are the default settings of these products?
10.  Do they support Linksys Aware and Linksys Shield?
11.  How do I know the model number of my Linksys Velop MX4000 Series node?
12.  What is the weight and the dimensions of the Linksys Velop MX4000 Series nodes?

SETUP AND INSTALLATION 
 
1.
 What are the requirements for setup?
2.  How do I set it up using an iOS device?
3.  How do I set it up using an Android™ device?
4.  How can I add another node to my existing Velop system?
5.  Can my Linksys Velop MX4000 Series node replace a router?
6.  How can I set up my node with a PPPoE connection?
7.  What WiFi security options are supported?
8.  If I have a mixed Velop network with other Velop models as child nodes, can I use WPA3 or any of the Enhanced Open security options?
9.  How do I add a wired child node to an existing parent node?

FIRMWARE UPGRADE

1.  
How do I upgrade the Linksys MX4000 Series node's firmware?
2.  How do I manually upgrade the firmware of my Linksys MX4000 Series node?
3.  How do I check a node's current firmware version?

TROUBLESHOOTING

1.
 How do I access my Velop dashboard?
2.  What is the External Storage feature?
3.  What file system formats does this Velop system support? 
4.  Does the USB port support File Transfer Protocol (FTP)?
5.  How do I safely eject my hard drive from the node?
6.  Can I protect my hard drive from unauthorized access?
7.  How can I access the storage device connected to the node?
8.  How can I reset the node to factory defaults?
9.  How do I recover my admin password?

10.  Is there a HomeKit® limitation?
11.  I have five (or more) child nodes in my network but I only see four child nodes in the Apple® Home app.  Why are my other child nodes not being detected?

 

HARDWARE INFORMATION

1.  What is the Linksys Velop MX4000 Series WiFi 6 System?

The Linksys Velop MX4000 Series WiFi 6 System supports the latest Wi-Fi® 6 (802.11ax) standard to deliver next level streaming and gaming.  It offers faster WiFi performance for lag-free online gaming and simultaneous streaming to any device.

With the powerful WiFi 6 Mesh Coverage, it is designed to deliver gigabit WiFi speeds to every corner of your home, including the backyard and outdoor smart home devices.


2.  What are the parts of the Linksys Velop MX4000 Series nodes?

The Linksys Velop MX4000 Series nodes have the following parts:

 
  • Ports:
    • Three gigabit ethernet ports
    • One gigabit internet port
    • Power port (12V, 3A)
    • One USB 3.0 port for external storage support.
      • The supported formats are as follows:
        • Windows®:  NTFS, FAT32, and Samba
        • Mac®:  FAT32, and HFS+ (journaled, non-journaled)
    • Supports SMB v2.0
    • UPnP®
    • Supports up to 900 mA current draw
 
  • Buttons and switch: 
    • Reset button
    • Wi-Fi Protected Setup™ (WPS) button
    • One power switch (sliding)

3.  What are the features of the Linksys Velop MX4000 Series nodes?

These are the features of the Linksys Velop MX4000 Series nodes:
  • 802.11ax
  • Tri-band
  • Eight Spatial Streams
  • Next-generation Orthogonal Frequency-Division Multiple Access (OFDMA) technology
  • 1.4 GHz quad-core processor
  • Intelligent Mesh™
  • Easy Setup
  • MU-MIMO technology
  • WiFi security
  • Seamless Roaming
  • Guest network
  • Parental Controls
  • Supports 20 MHz, 40 MHz, and 80 MHz wide channels
  • Coverage of up to 2,700 sq ft per node

4.  What is its warranty period?

The warranty period is dependent on the country of purchase.  For more information on your device’s warranty, click here.

5.  What do the light behaviors of the node indicate?

The light indicates the different states and activities of your node.  For a detailed description, click here

6.  Can I plug my USB hard drive or a printer into its USB port?

The Linksys Velop MX4000 Series nodes have one USB 3.0 port for a USB storage device.  However, virtual printing is not supported.

7.  Is it compatible with other Velop products?

Yes.  The Linksys Velop MX4000 Series nodes are compatible with all Velop products.

8.  What type of processor do these products have?

The Linksys Velop MX4000 Series nodes have a 1.4 GHz quad-core processor.

9.  What are the default settings of these products?

The Linksys Velop MX4000 Series nodes have the following default settings:
 
  • The default IP address is 192.168.1.1.  
  • The default Guest network IP address range is 192.168.3.x.
NOTE:  If the upstream device uses the same IP address, the node will automatically use a different LAN IP address to avoid any conflict. 
  • The default administrator password of an unconfigured node is admin.  You can use the Linksys app to change the password after setting up the node.
  • The default WiFi name is _VelopSetupxxx (xxx represents the last three digits of the node’s MAC address).
  • Each node has a unique pre-assigned WiFi password (located at the bottom of the router).
  • The default Guest WiFi name is _VelopSetupxxx-guest (xxx represents the last three digits of the node’s MAC address).
  • By default, an unconfigured node has no guest password.  To create a password, you can set it up through the Linksys app.
  • The Guest network is disabled by default.  It can be enabled using LinksysSmartWiFi.com or the Linksys app.

10.  Do they support Linksys Aware and Linksys Shield?

Currently, the Linksys MX4000 Series nodes do not support Linksys Aware and Linksys Shield.  

11.  How do I know the model number of my Linksys Velop MX4000 Series node?

The model number of your node is printed on the product label located on the bottom of the node.  

12.  What is the weight and the dimensions of the Linksys Velop MX4000 Series nodes?

The weight of a Linksys MX4000 Series node is 0.95 kg (2.15 lbs) and its dimensions are 3.1 in x 3.1 in x 7.3 in.  

SETUP AND INSTALLATION 
 
1.  What are the requirements for setup?

You will need the following:
 
  • A modem or gateway with active internet connection
  • Latest version of the Linksys app
  • Mobile device:
  • Android™ 6 or higher 
  • iOS 11.4 or higher
  • Bluetooth® (preferred for setup)

2.  How do I set it up using an iOS device?

For instructions on how to set up your Linksys MX4000 Series node using an iOS device, click here

3.  How do I set it up using an Android™ device?

For instructions on how to set up your Linksys MX4000 Series node using an Android device, click here

4.  How can I add another node to my existing Velop system?

For instructions on how you can add a node to an existing Velop system using an Android device, click hereFor iOS, click here.

5.  Can my Linksys Velop MX4000 Series node replace a router?

Yes, you can replace your standard router with the Linksys MX4000 Series nodes.  Click here for instructions.

6.  How can I set up my node with a PPPoE connection?

For instructions on how to set up your Linksys MX4000 Series node using a PPPoE connection, click here

7.  What WiFi security options are supported?

The Linksys MX4000 Series nodes support the following WiFi security modes:

 
  • WPA2™/WPA3™ Mixed Personal
  • WPA3 Personal Only
  • WPA2 Personal
  • Open and Enhanced Open
  • Open


8.  If I have a mixed Velop network with other Velop models as child nodes, can I use WPA3 or any of the Enhanced Open security options?

No.  Other Velop models currently do not support these security options.  It is highly recommended to leave the setting to default, otherwise your other child nodes will disconnect from the Velop network.

9.  How do I add a wired child node to an existing parent node?


For instructions, click here.

FIRMWARE UPGRADE

1.  How do I upgrade the Linksys MX4000 Series node's firmware?

To learn how to upgrade the firmware of your node, click here.

2.  How do I manually upgrade the firmware of my Linksys MX4000 Series node?

To learn how to manually upgrade the firmware of your node, click here.

3.  How do I check a node's current firmware version?

The firmware version can be found in the Linksys app on the Network Administration screen.  To access the Linksys app using an Android mobile device, follow the instructions here.  For iOS, click here.  Then, tap on the menu icon and go to Network Administration.

TROUBLESHOOTING

1.  How do I access my Velop dashboard?

To learn how to access your Velop dashboard/LinksysSmartWiFi.com, click the links below:

Accessing the Velop dashboard through the Linksys app using an Android mobile device
How to log in to the Linksys app dashboard using your iOS mobile device
How to log in to your Velop's browser-based administrative tool

2.  What is the External Storage feature?

The External Storage feature of the Linksys MX4000 Series allows you to connect an external storage device into its USB port to share an entire hard drive.

It features one USB 3.0 port for storage drive.  If you have more than one node, you can connect a USB hard drive into each node.  To learn more, click
here

3.  What file system formats does this Velop system support? 

The Linksys MX4000 Series nodes support these USB file formats:

 

  • Windows®:  NTFS, FAT32, and Samba
  • Mac®:  FAT32, and HFS+ (journaled, non-journaled)


4.  Does the USB port support File Transfer Protocol (FTP)?

No.  The USB port doesn't support FTP.

5.  How do I safely eject my hard drive from the node?

If you are in the node's web interface and you want to safely remove the storage device, click here for instructions.  If you are using the Linksys app, click here.

6.  Can I protect my hard drive from unauthorized access?

Yes.  You can do this by enabling Authentication on the node.

NOTE:  The username should have a minimum of four and a maximum of 12 alphanumeric characters while the password should have a minimum of four and a maximum of 50 alphanumeric characters.  Both can include valid characters such as an underscore ( _ ) or a dash ( - ).  To learn more about the External Storage feature of the Linksys MX4000 Series, click
here

7.  How can I access the storage device connected to the node?

To learn how to access the storage device connected to your node, you need to first identify the IP address of the storage device.  For instructions, click here.

8.  How can I reset the node to factory defaults?

To reset your node to its factory defaults, press and hold the reset button until the light on top of the node turns red, fades and flashes bright red.

IMPORTANT:  Make sure that a bright red flash, followed by three to four quick faded red pulses then another bright red flash occur before you release the button.


9.  How do I recover my admin password?


You can recover the admin password through the five-digit recovery code printed on the product label at the bottom.  To learn more, click here


10.  Is there a HomeKit® limitation?

Yes, up to four child nodes are supported.

11.  I have five (or more) child nodes in my network but I only see four child nodes in the Apple® Home app.  Why are my other child nodes not being detected?

We currently support the parent node and up to four child nodes.  If you have more than four child nodes, those nodes will not be detected when you are connecting your Velop network to the Apple Home app.

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