Linksys MR9000X Frequently Asked Questions

TABLE OF CONTENTS
 
HARDWARE INFORMATION

 

SETUP AND INSTALLATION
 

WIRELESS CONNECTION AND SECURITY
 

ADVANCED CONFIGURATION
 


HARDWARE INFORMATION

1.  What is the Linksys MR9000X Max-Stream AC3000 Tri-Band Mesh WiFi 5 Router?

The Linksys MR9000X Max-Stream AC3000 Tri-Band Mesh WiFi 5 Router is an Intelligent Mesh-compatible router that supports both parent and child modes.  With built-in Mesh Wi-Fi, this router is designed to scale to your household’s Wi-Fi needs while providing high-speed connection to multiple devices simultaneously.  The Linksys MR9000X delivers superior speeds of up to 3,000 Mbps ideal for the best surfing experience, movie streaming and online gaming.  To know more, click here.

2.  What is the warranty period of the Linksys MR9000X?


The warranty period for Linksys MR9000X is 1 year.

3.  Where can I find the router’s serial number?

The router’s serial number is printed on the product label located underneath the Linksys MR9000X.  You can also locate this via the web interface on the Troubleshooting > Status > Report.

4.  What can I connect to the USB port?

The Linksys MR9000X has an External Storage feature through the USB 3.0 port at the back for connecting an external storage device to share on the network.  This feature is only supported when the router is on parent mode.  If you connect a USB drive to a router on child mode, the drive will not be detected.  To learn more about this, click here.

SETUP AND INSTALLATION
 
1.  How do I set up the Linksys MR9000X?

Setting up the Linksys MR9000X is made fast and easy.  If you are using an Android™ device, click here for instructions.  For iOS users, click here.

2.  Can I set up the Linksys MR9000X with a browser?

Yes, you can set up the Linksys MR9000X with a web browser.

3.  What is the default IP address and router password of the Linksys MR9000X?

The default IP address for this router is 192.168.1.1 and the default router password is admin.

4.  How do I set up my Linksys MR9000X to bridge mode using my Linksys server account?

To learn how to set up the Linksys MR9000X to bridge mode, click here.


5.  I have an existing Velop node as the parent node, can I add a Linksys MR9000X as a child?

If you have an existing Linksys WHW01 or Linksys WHW03x node set up as the parent node, for best performance, you will need to reset these existing nodes in the network.  Then, set up the Linksys MR9000X as the parent node and add all your other nodes as child nodes.  To guide you in setting up your devices, click on the links below.


Setting up the Linksys Mesh router with your iOS mobile device
Setting up the Linksys Mesh Router using your Android mobile device
Adding another Linksys Mesh Router to your network

FIRMWARE UPGRADE


1.  How do I upgrade the firmware on the Linksys MR9000X?

The Auto Firmware Update feature allows your router to automatically update whenever there is a new firmware available.  By default, this feature is enabled on the Linksys MR9000X.  If you want to disable auto-updates, click here.  For instructions on how to manually upgrade the router’s firmware, click here.

WIRELESS CONNECTION AND SECURITY


1.  What wireless security mode does the Linksys MR9000X support?

The Linksys MR9000X supports WPA2™ Personal security mode.

2.  Which wireless connection standards and frequencies are supported by the Linksys MR9000X?


The Linksys MR9000X is compatible with 802.11a, 802.11b, 802.11g, 802.11n, and 802.11ac.  It supports both 2.4 GHz and 5 GHz frequencies.

3.  How do I connect a wireless device to the Wi-Fi of the Linksys MR9000X?

To connect wireless devices to the Wi-Fi, you’ll need to know your wireless settings such as the Wi-Fi name and password.  For specific instructions, click here.

4.  Where can I see the default Wi-Fi name and password of the Linksys MR9000X?

The default Wi-Fi name and password can be located at the product label underneath the Linksys MR9000X.

5.  How many clients can connect to the Guest Network of the Linksys MR9000X?

Since the Wi-Fi Guest Network also uses WPA2 security, you can connect as many clients needed as long as you have available IP addresses.  With this, your guests can access the internet but not the local network (i.e., shared storage devices).


ADVANCED CONFIGURATION

1.  Does the Linksys MR9000X allow VPN tunnels using IPSec, L2TP or PPTP protocols to pass through the router?

Yes.  The Linksys MR9000X allows VPN tunnels using IPSec, L2TP or PPTP protocols to pass through the router.

2.  Does the Linksys MR9000X support SPI firewall?

Yes.  The Linksys MR9000X supports SPI firewall.

3.  What is Demilitarized Zone (DMZ) and what is it used for?

The DMZ screen allows one local user to be exposed to the internet for use of a special-purpose service such as internet gaming and videoconferencing.  DMZ hosting forwards all the ports at the same time to one computer.  Port Forwarding is more secure because it only opens the ports you want to open.

4.  What DDNS providers does the Linksys MR9000X support?

The Linksys MR9000X supports Dyn.com and NO-IP.com providers.


TROUBLESHOOTING

1.  How can I reset the Linksys MR9000X to factory defaults?

For instructions in resetting the Linksys MR9000X, click
here.


2.  I have reset the Linksys MR9000X and now I can’t launch the setup page.  What should I do?

You can try the following troubleshooting suggestions:
  • Access your Linksys server account locally.
  • If your computer has a static IP address, make sure it has valid DNS numbers.  If not, set the computer to obtain an IP address automatically.
QUICK TIP:  Try again, and then if needed, reassign a static IP address back on the computer.

3.  What should I do if I can't connect to the internet wirelessly and my network name is not listed in the Available Networks?

Try to perform the following steps to resolve the issue: 
  • Verify that your router is ON and the Power logo is solidly lit.
  • If you are far from the router, you might try moving closer to see if your device is out of the Wi-Fi range.
  • Using a computer wired to the router, open the router's web-based setup page by entering “myrouter.local” or “https://192.168.1.1” and make sure that Broadcast SSID is ON.
  • Turn the router OFF and power it back ON. 
4.  Does the Linksys MR9000X support Linksys Shield?

The Linksys MR9000X does not support Linksys Shield but has support for the basic Parental Controls.

5.  Can I also block HTTPS websites in Parental Controls?

Yes, website addresses starting with https:// can be blocked in Parental Controls.  Also, since they have encryption, the Linksys server cannot redirect you.  Instead of a page telling you the Address has been blocked, you will see a browser error page.

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