How to disable Wi-Fi (Comcast)

This article will walk you through general instructions on how you can disable the Wi-Fi on the listed Comcast-supported devices below.  If your model is not on the list, contact your device’s manufacturer for support.
  • ARRIS XB3 - TG1682G
  • ARRIS XB6 - TG3482G
  • Cisco XB3 - DPC3941T

Before you begin
  • Steps and instructions may vary depending on your gateway’s model.
  • Make sure the computer you use to access the web-based setup page of your router or gateway is either wired directly to it or is connected via Wi-Fi.
  • Make sure to know your login credentials as these differ for every manufacturer.  Contact your device’s manufacturer for support.
Step 1:
Launch a browser, enter “” in the address bar, and press [ENTER]

Step 2:
Enter the login credentials for your device.  

Step 3:    
Go to Gateway > Connection > Wi-Fi.
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Step 4:    
Under Private Wi-Fi Network, click on the EDIT button that corresponds to the Frequency Band (2.4 GHz or 5 GHz) that you wish to disable.

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Step 5:    
Click on Disable.

Step 6:    
Click SAVE SETTINGS at the bottom.

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