Linksys 5G Mobile Hotspot Frequently Asked Questions

TABLE OF CONTENTS

SETUP AND INSTALLATION

1.  How do I set up the mobile hotspot?

FEATURES AND FUNCTIONS

TROUBLESHOOTING
FIRMWARE UPGRADE
 


HARDWARE INFORMATION
 
1.  What is the Linksys 5G Mobile Hotspot?
 
The Linksys 5G Mobile Hotspot is a portable mobile hotspot that lets you enjoy Wi-Fi technology with speeds of up to 1.8 Gbps.  It connects to 5G and LTE networks ensuring that the overall connectivity of your device remains strong and uninterrupted.  To know more, click here.

2.  What are the parts of the mobile hotspot?


The parts of the mobile hotspot are the following:
  • Power button
  • WPS button
  • One USB-C® port for charging
  • SIM tray
  • 4,000 mAh internal battery
  • Indicator lights - To understand the light behavior of your device, click here.
 
3.  What are the product features of the mobile hotspot?
 
Below are the major product features of the mobile hotspot:
  • 5G Mobile hotspot
  • 802.11ax Wi-Fi® technology
  • 5G, LTE or Wi-Fi connection
  • Wi-Fi Hotspot 2.0
  • Supports up to 1.8 Gbps 
  • Dual-band
  • Supports USB tethering
  • Supports power charging
  • 2x2 Spatial streams
  • MU-MIMO technology
  • Dynamic Frequency Selection (DFS)
  • Wi-Fi Protected Setup™ (WPS)
  • Includes one USB-C to USB-C cable
 
4.  What is the warranty of the device?

The warranty period depends on the country of purchase.  For more information on your device’s warranty, click here.
 
5.  What are the default settings of the mobile hotspot?
 
The mobile hotspot has the following default settings:
  • The IP address is 192.168.1.1.  
  • The default login ID is user while the default login password is the Wi-Fi password found on the product label as Key.
  • The default Wi-Fi names are Linksysxxxxx for the 2.4 GHz and Linksysxxxxx_5GHz for the 5 GHz band (xxxxx represents the last five digits of the serial number).
 
6.  Can the device be replaced within 7 days of purchase?

Yes.  For replacement within 7 days of purchase, contact your carrier.
 
7.  Can the device be replaced after 7 days of purchase?
 
Yes.  For replacement after 7 days of purchase, contact Linksys support.

SETUP AND INSTALLATION
 
1.  How do I set up the mobile hotspot?
 
After you have inserted your SIM card, you can access the mobile hotspot to configure your settings.  For instructions in accessing the web interface, click here.  If you need assistance with your SIM card, contact your carrier.
 
FEATURES AND FUNCTIONS
 
1.  How do I access the mobile hotspot’s web interface?
 
To learn how to access the mobile hotspot’s web interface, click here

2.  What wireless security types are supported?

The mobile hotspot supports the following wireless security types:
  • WPA™/WPA2™/WPA3™-PSK
  • WPA2/WPA3-PSK
  • WPA/WPA2-PSK (Default)
  • WPA3-PSK
  • WPA2-PSK
  • Open

3.  How many clients can connect to the mobile hotspot?

Up to 32 clients can connect to the Wi-Fi of the mobile hotspot.

4.  Where can I find the PIN or PUK of my SIM card?

Contact your carrier for assistance.

5.  How do I obtain more information about the Mobile Settings?

Contact your carrier for assistance.

6.  How can I change the Data Network Type?

Contact your carrier for assistance.

 
TROUBLESHOOTING
 
1.  How can I reset the mobile hotspot to factory defaults?
 
If you have forgotten the login password, you may reset your device.  To know how, click here.
 
2.  I can’t seem to log in to the web interface of the mobile hotspot, what should I do?
 
If you have five failure attempts to log in, wait for 10 minutes before trying again.
 
3.  The mobile hotspot tells me my SIM card is invalid, what should I do?
 
Contact your carrier to resolve this issue.
 
4.  The mobile hotspot tells me my SIM card is locked, what should I do?

Contact your carrier for assistance.
 
5.  How do I resolve issues with signal loss?
 
Contact your carrier for assistance.
 
6.  What should I do if the clients keep on disconnecting from the mobile hotspot?

If the mobile hotspot is configured to use a Dynamic Frequency Selection (DFS) channel on the 5 GHz band, simply log in and change the 5 GHz radio channel to Auto, a non-DFS channel or another DFS channel.  It is recommended to use the Auto setting since a fixed DFS channel can have disconnection issues if it detects another system nearby with the same DFS channel. 

FIRMWARE UPGRADE
 
1.  How do I upgrade the firmware of my mobile hotspot?
 
The mobile hotspot supports Firmware Over-The-Air (FOTA).  This means your firmware will be automatically downloaded and a prompt in the dashboard will appear when one is available.  The mobile hotspot conducts firmware checks every 24 hours and every time it restarts.  Once a firmware is available, the dashboard will display the message Restart your hotspot to install new firmware.

Was this support article useful?

Additional Support Questions?
Search Again