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Linksys E8400 AC2400 Dual-Band Wireless Router Frequently Asked Questions

TABLE OF CONTENTS
 
HARDWARE INFORMATION
  1. What is the Linksys E8400 AC2400 Dual-Band Wireless Router?
  2. Is the Linksys E8400 a Smart Wi-Fi router?
  3. How do I reset the Linksys E8400 to factory defaults?
  4. Where are the LED Lights, the Reset and Wi-Fi Protected Setup™ (WPS) buttons located?
  5. How many USB ports does the Linksys E8400 have?
  6. What do the USB ports support?
  7. How many antennas does the Linksys E8400 have?
INITIAL SETUP
  1. How do I install the Linksys E8400?
  2. Does the Linksys E8400 support the Linksys Connect software?
  3. What are the default IP address, Username and Password used to login to the Linksys E8400’s web-based setup page?
  4. What web browsers and operating systems is the Linksys E8400 compatible with?
  5. What is the default wireless password?
WIRELESS SECURITY
  1. What is the default wireless network name (SSID) of the Linksys E8400?
  2. What wireless security modes does the Linksys E8400 support?
FIRMWARE UPDATE
  1. How do I update the firmware of the Linksys E8400?
  2. Will the Linksys E8400 lose the settings that I have customized if I update its firmware? 
SPECIAL FEATURES
  1. What is Port Forwarding?
  2. What is Port Triggering?
  3. What is MAC Address Clone and what is it for?
  4. What DDNS provider does the Linksys E8400 support?
  5. What is DMZ and what is it for?
  6. Can the IP address number that was assigned by the DHCP server be more than 253?
  7. Does the Linksys E8400 support wireless Quality of Service (QoS) and Internet Access Priority?
  8. How many Internet connection types are supported by the Linksys E8400?
  9. Does it support Guest access and Parental controls?
  10. How many devices can connect to my Guest network?
  11. What is the default guest password of my Guest network?
  12. Can I turn OFF the rear port lights through the web-based setup page?
  13. Does the Linksys E8400 allow VPN passthrough?
  14. Does the Linksys E8400 support Stateful Packet Inspection (SPI) firewall?
  15. Does the Linksys E8400 support Remote Management?
TROUBLESHOOTING
  1. What should I do if I experience dropping / intermittent Internet connection after setting up my Linksys E8400?
  2. How many computers can I connect to my Linksys E8400 router?
  3. How can I check the devices that are connected to my router?
  4. How do I verify my computer’s connection to the network?
  5. What should I do when I can’t connect to the Internet?


HARDWARE INFORMATION

1. What is the Linksys E8400 AC2400 Dual-Band Wireless Router?

The Linksys E8400 AC2400 Dual-Band Wireless Router is an 802.11ac wireless router.  This is a 4x4, dual-band router with one (1) USB 3.0 and one (1) USB 2.0 / eSATA combo port.  It comes with embedded Setup Wizard for easy installation.   
 

2. Is the Linksys E8400 a Smart Wi-Fi router?

No.

3. How do I reset the Linksys E8400 to factory defaults?

There are two (2) ways to reset the Linksys E8400 to factory defaults:
  • Press and hold the Reset button located at the back panel of your router for 10 seconds.
  • Log in to the router’s web-based setup page then go to Administration > Factory Defaults > Restore Factory Defaults.
For more instructions on resetting your device, click here.

4. Where are the LED Lights, the Reset and Wi-Fi Protected Setup™ (WPS) buttons located?

The LED Lights, the Reset and Wi-Fi Protected Setup™ (WPS) buttons are located at the back of the router.

5. How many USB ports does the Linksys E8400 have?

The Linksys E8400 has two (2) USB ports.  The first one is a USB 3.0 port and the other one is a USB 2.0 / eSATA combo port.

6. What do the USB ports support?

The Linksys E8400 USB port supports the following:
  • Virtual USB
  • Storage support – FAT, FAT32, NTFS, HFS + journaled and FTP support
  • Both ports have up to 1100 mA current draw
  • Partition limit is 10

7. How many antennas does the Linksys E8400 have?

The Linksys E8400 has four (4) external detachable antennas with R-SMA connector.

INITIAL SETUP


1. How do I install the Linksys E8400?

The Linksys E8400 can be installed using its embedded Setup Wizard using a supported browser.  To learn how, click here.  You can also set up the router manually by clicking Cancel on the Setup Wizard.  Click on the links below
to learn how to set up the router using different types of connection.  

Cable connection
DSL connection
Static connection


2. Does the Linksys E8400 support the Linksys Connect software?

No.  The Linksys E8400 doesn’t support Linksys Connect software.  It has an embedded Setup Wizard for easy installation.

3. What are the default IP address, Username and Password used to login to the Linksys E8400’s web-based setup page?

The default IP address of the Linksys E8400 is 192.168.1.1 and its default Username and Password are both admin.  

4. What web browsers and operating systems is the Linksys E8400 compatible with?

The Linksys E8400 router comes with an embedded Setup Wizard that allows you to set up your router easily.  It is compatible with the following:

Internet Browser

  • Latest versions of Internet Explorer®, Firefox® and Chrome for Windows®
  • Latest versions of Safari®, Firefox and Chrome for Mac®
Operating System
  • Works with all Windows and Mac OS® desktop operating systems using a supported browser.
5. What is the default wireless password?

The Linksys E8400 router has a default random WLAN password, printed on the Quick Start Guide.

WIRELESS SECURITY

1. What is the default wireless network name (SSID) of the Linksys E8400?

The default wireless network name (SSID) of the Linksys E8400 is Linksysxxxxx, where xxxxx is the last 5 digits of the serial number.  For the 5 GHz network, the default wireless network name (SSID) is LinksysXXXXX_5GHz.

2. What wireless security modes does the Linksys E8400 support?

The Linksys E8400 supports the following wireless security:
  • 2.4 GHz wireless network - WPA2™ / WPA™ mixed mode, WPA2 Personal and WEP
  • 5 GHz wireless network - WPA2 / WPA mixed mode, WPA2 personal
FIRMWARE UPDATE

1. How do I update the firmware of the Linksys E8400?

Keeping the firmware of your router updated will help it function more efficiently and will help you fix issues that you may encounter while it is in use.  For detailed instructions on how to upgrade the Linksys E8400’s firmware, click here.

2. Will the Linksys E8400 lose the settings that I have customized if I update its firmware?

No.

SPECIAL FEATURES

1. What is Port Forwarding?

Port Forwarding is a feature that allows the router to open specific ports all the time to let requests from a computer in your network to pass through the Internet, and vice versa without any issues.  

2. What is Port Triggering?

Port Triggering allows the router to let specific requests from all computers in your network to pass through the Internet, and vice versa without any issues.  

3. What is MAC Address Clone and what is it for?

Some Internet Service Providers (ISP), especially Cable companies, require you to register the Media Access Control (MAC) address of the modem, router, or Ethernet adapter of the computer in order to access the Internet.  If you do not wish to re-register the MAC Address currently registered with your ISP, you may assign such MAC Address to the router using the MAC Address Clone feature.

If you want to clone the MAC Address of the computer that you are using to configure the router, click the Clone My MAC Address button.  The router will automatically detect your computer’s MAC Address, so you do NOT have to call your ISP to change the registered MAC Address to the router’s MAC Address anymore.  It is recommended that the computer registered with the ISP is used to enable this feature on the router.  To know more on how to configure a Linksys router with Cable Internet Service, click
here.

4. What DDNS provider does the Linksys E8400 support?

It only supports DynDNS.org.

5. What is DMZ and what is it for?

Demilitarized Zone (DMZ) allows one (1) local user to be exposed to the Internet for a special-purpose service such as Internet gaming or video conferencing.  DMZ hosting forwards all the ports at the same time to one (1) computer.  However, Port Forwarding is more secured because it only opens the ports you want to forward, while DMZ hosting opens all the ports of one (1) computer, exposing the computer to the Internet.

6. Can the IP address number that was assigned by the DHCP server be more than 253?

No.  The default number is 50.

7. Does the Linksys E8400 support wireless Quality of Service (QoS) and Internet Access Priority?

Yes.

8. How many Internet connection types are supported by the Linksys E8400?

The Linksys E8400 supports seven (7) Internet connection types:  Automatic Configuration – DHCP, Static IP, Point-to-Point Protocol over Ethernet (PPPoE), Point-to-Point Tunneling Protocol (PPTP), Telstra Cable, L2TP, and Bridge Mode.

9. Does it support Guest access and Parental controls?

Yes.

10. How many devices can connect to my Guest network?

The Guest network can support up to 10 devices.

11. What is the default guest password of my Guest network?  

The default guest password is guest.


12. Can I turn OFF the rear port lights through the web-based setup page?

Yes.

13. Does the Linksys E8400 allow VPN passthrough?

Yes.  The router supports IPSec, L2TP and PPTP passthrough.

14. Does the Linksys E8400 support Stateful Packet Inspection (SPI) firewall?

Yes.

15. Does the Linksys E8400 support Remote Management?

Yes.  To learn how to configure your Linksys router to gain remote access on a remote computer, click here.

TROUBLESHOOTING


1. What should I do if I experience dropping / intermittent Internet connection after setting up my Linksys E8400?

There are various reasons why you are experiencing poor signal or connection.  To learn how to resolve this and other common issues with wireless routers, click here.

2. How many computers can I connect to my Linksys E8400 router?

The Linksys router is capable of four (4) wired connections using an Ethernet cord and 32 wireless computers or devices.

3. How can I check the devices that are connected to my router?

You can check the devices connected to your router through the DHCP Client Table in your router’s web-based setup page.  For detailed instructions, click here.  

4. How do I verify my computer’s connection to the network?

There are two (2) ways to verify your computer’s connection to the network.  You can either check your computer’s Internet connectivity or connection to the router.

NOTE:  To learn how to check your computer’s connection to the Internet, click
here.  To check the connection to the router, click here.

5. What should I do when I can’t connect to the Internet?

There are many possible reasons why you can’t connect to the Internet.  To learn more about them and how to perform troubleshooting steps to resolve these issues, click here.   

NOTE:  If you want to find out the common issues encountered with Linksys Wi-Fi and Smart Wi-Fi Routers, click
here.


 

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