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Encountering Problems when Printing a Diagnostic Test Page

A Diagnostic Test Page is generated to check if the printer is compatible with the PrintServer.  Being unable to print a diagnostic test printout doesn't mean that the printer will not work properly with the PrintServer.  However, there are some printers that do not support diagnostic test print.  Therefore, you may proceed in configuring the PrintServer to your network.

Ensuring the PrintServer is detected by the computer 

Ensure that the PrintServer is detected by the computer and is properly configured with its proper network and wireless settings so you can generate a Diagnostic Test printout.  To know how to connect the PrintServer to the network, click here.

Generating a Diagnostic Test Printout 

You can generate a Diagnostic Test printout in two ways:

i.  Using the Reset button
ii.  Using the web-based setup page

Generating a Diagnostic Test Printout using the Reset button 

Step 1:
Ensure that the PrintServer and the connected Printer are powered ON.  

Step 2:
Press and hold the Reset button at the back of the PrintServer for two seconds and then the Diagnostic Test Page containing the current settings will be printed.

NOTE:  If you have a PostScript printer, it will not be able to print the Diagnostic test page.

Step 3:
The diagnostic test page, containing the current settings, will be printed, unless you have a PostScript printer.  PostScript printers are unable to print this page.  

Generating a Diagnostic Test Printout via the Web-Based Setup Page on a Windows Operating System

Step 1:
Open a web browser such as Internet Explorer.

NOTE: If you're using a Mac OS to generate a diagnostic test printout via the web-based setup page, click here

Step 2:
Go to the Address bar and type your PrintServer’s IP address ("192.168.1.78" or the IP address you’ve assigned the Linksys PrintServer) then press [Enter].




NOTE:  If the IP address of the PrintServer has been changed, type the PrintServer’s IP address in the Address bar instead.   For more details on how to access the web-based setup page, click here.

The PrintServer’s IP address can be changed by:

  • Running the PrintServer’s setup CD.
  • Changing it on the PrintServer’s web-based setup page.

If you forgot the PrintServer’s IP address you can:

  • Check the PrintServer’s IP address.
  • Press the Reset button at the back of the PrintServer for 30 seconds.

NOTE:  This procedure will reset your PrintServer to factory defaults.  Any settings on the PrintServer will be erased.  The PrintServer’s IP address will be set to obtain automatically and you may need to assign it an IP address again.

Step 3:
A new window will prompt for a username and password.  Leave the User name field space blank, type in your PrintServer’s password ("admin" is the default password), and then click OK.

NOTE:  The default password of your PrintServer is “admin”.  If the PrintServer’s password has been changed, type the PrintServer’s new password instead.

The PrintServer’s password can be changed by:

  • Running the PrintServer’s Setup CD.
  • Changing it on the PrintServer’s web-based setup page.

If you forgot the PrintServer‘s password, click here for instructions.

Step 4:
When the PrintServer’s web-based setup page appears, click Status tab then Printer sub-tab. 

Step 5:
Click Print Test Page.

  

NOTE: If the printer status is Offline, make sure that the printer is powered ON and connected properly.

Generating a Diagnostic Test Printout Using the Web-Based Setup Page on a Mac OS

Step 1:
Open a web browser such as Safari.

Step 2:
Go to the Address bar then type your PrintServer's IP address ("192.168.1.78" or the IP address you've assigned the Linksys PrintServer) and press [Return].

NOTE: If the IP address of the PrintServer has been changed, type the PrintServer's IP address in the Address bar instead.

The PrintServer's IP address can be changed by:

  • Running the PrintServer's Setup CD on a computer with Windows OS.
  • Changing it on the PrintServer's web-based setup page.

If you forgot the PrintServer's IP address you can:

  • Press the Reset button at the back of the PrintServer for 30 seconds.

NOTE: This procedure will reset your PrintServer to factory defaults.  Any settings on the PrintServer will be erased.  The PrintServer's IP address will be set to obtain automatically and you may need to assign it an IP address again.

Step 3:
A new window will prompt for a Name and Password.  Leave the Name space blank, type in your PrintServer's password "admin" in the Password field then click Log In.

NOTE:  The default password of your PrintServer is “admin”.  If the PrintServer’s password has been changed, type the PrintServer’s new password instead.

The PrintServer's password can be changed by:

  • Running the PrintServer's setup CD on a computer with Windows OS.
  • Changing it on the PrintServer's web-based setup page.

If you forgot the PrintServer's password, click here for instructions.

Step 4:
When the PrintServer's web-based setup page appears, click Status then Printer.

Step 5:
Click Print Test Page.

NOTE:  If the printer status is Offline, make sure that the printer is powered ON and connected properly.

 

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