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Encountering difficulties when accessing the PrintServer setup page

The PrintServer’s web-based setup page can be accessed through its IP address.

If you encounter difficulties in accessing the web-based setup page of your PrintServer, follow these steps:

i.   Connecting the PrintServer to the router
ii.  Checking the IP address of the PrintServer
iii. Pinging the PrintServer
iv. Disabling your web browser’s proxy settings

Connecting the PrintServer to the router

To ensure stable connectivity, it is recommended to temporarily connect the PrintServer to the router using an Ethernet cable.

NOTE:  Images may vary depending on the type of device you are using in your network.

Checking the IP address of the PrintServer

There are three ways to check the IP address of the PrintServer:

         i.   Printing a test page
         ii.  Checking the DHCP clients table of the router
         iii. Checking the PrintServer utility

Printing a test page

To check the current IP address of your PrintServer, press and hold the Reset button on the PrintServer for three (3) seconds to generate a print test page.

NOTE:  Ensure that the printer is connected to the USB port of the PrintServer.

NOTE:  Take note of the IP address indicated on the test page.

Checking the DHCP clients table of the router

This PrintServer doesn’t have a default IP address.  It obtains an IP address when it is connected to a DHCP server such as a router.  To do this, connect the PrintServer to your router via Ethernet cable then check your router’s DHCP clients table.  To learn how to check the router’s DHCP clients table, click here.

Checking the PrintServer utility

You can also double-click the PrintServer Utility  icon.  The IP address of the PrintServer will be displayed on the Print Server Settings section.

NOTE:  In this example, 192.168.1.78 is the IP address of the PrintServer.

Pinging the PrintServer

After checking the PrintServer’s IP address, you should be able to do the ping test.  Ping tests are done to determine your computer’s connectivity to the PrintServer.

Windows XP

Step 1:
Click Start > Run.

Step 2:
On the Run window, type “cmd” in the Open field then click OK.

Step 3:
On the command prompt, enter “ping 192.168.1.78” or the PrintServer’s assigned IP address, then press [Enter].

NOTE:  If you are unable to get replies, ensure that there is no firewall enabled on the computer.  To learn how to disable the Windows firewall, click here.

Antivirus software may interfere with network connectivity through its built-in firewall.  Ensure that your third party firewall is set to allow network connectivity.  Check your software documentation or contact the software manufacturer for technical support.


 

Mac OSx

Step 1:
Click on the Spotlight then enter “Network Utility”.

Step 2:
Select Network Utility under Top Hit.

Step 3:
On Network Utility, click on the Ping tab.

Step 4:
On the Ping screen, enter the IP address of the PrintServer that you obtained from the test page.

NOTE:  In this example, the IP address of the PrintServer is 192.168.1.78.  PrintServers obtain a unique IP address from the router.  Ensure to enter the IP address that has been printed on your test page.

QUICK TIP:  You can also select Send an unlimited number of pings to check the stability of the connection.  This example shows that you can enter a custom number of pings to send.

Step 5:
Check the ping statistics.  You should get 4 packets transmitted, 4 packets received, 0% packet loss.

If you are able to ping the PrintServer, try accessing its web-based setup page and reconfigure the settings.  To learn how to access the PrintServer’s web-based setup page, click here.

Disabling your web browser’s proxy settings

If you are still NOT able to access the PrintServer’s web-based setup page, disable your web browser’s proxy settings.  To learn how to disable your web browser’s proxy settings, click on the following links:

Internet Explorer for Windows
Mozilla Firefox for Windows
Mac OSx

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