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Linksys X3500 N750 Dual-Band Wireless Router with ADSL2+ Modem and USB Frequently Asked Questions

TABLE OF CONTENTS
 

HARDWARE INFORMATION
  1. What is the Linksys X3500 N750 Dual-Band Wireless Router with ADSL2+ Modem and USB?
  2. How do I set up the Linksys X3500?
  3. What is the default IP Address, user name and password used to login to the Linksys X3500 web-based setup page?
  4. How do I reset the Linksys X3500 to factory default settings?
  5. How do I reboot the Linksys X3500?
  6. Does the Linksys X3500 support remote management?
  7. Does the Linksys X3500 support IPv6?
  8. Does the Linksys X3500 support Annex A and Annex B in one unit?
  9. Does the Linksys X3500 support Linksys Smart Wi-Fi?
  10. What is the warranty period of the Linksys X3500?
  11. What are the minimum system requirements of the Linksys X3500 Linksys Connect software?
FEATURES
  1. What is maximum supported capacity of the USB storage feature of the Linksys X3500?
  2. Can I use a USB 2.0 hard drive on the gateway’s USB port?
  3. Does the Linksys X3500 support network USB printers?
  4. What DDNS providers do the Linksys X3500 support?
  5. Can the Linksys X3500 be used as a Dynamic Host Configuration Protocol (DHCP) server for my network?
  6. What is MAC Address cloning, and what is it used for?
  7. How many static routes can I set up between the gateway and another network?
  8. Does the Linksys X3500 support wireless QoS and Internet Access Priority QoS?
  9. Does the Linksys X3500 support transmission of log information to a log server?
  10. Does the Linksys X3500 lose the settings you have customized when its firmware has been updated?
  11. Can the IP Address number assigned by DHCP server be more than 253?
  12. What is Diagnostics, and what is it used for?
  13. What is Port forwarding?
  14. Can I select a time zone and automatically adjust the clock for daylight saving changes?
  15. Which dynamic route protocol is supported on Linksys X3500?
  16. What is Port triggering?
  17. How many wireless network modes is supported by the Linksys X3500?
  18. What is UPnP?
  19. Does the Linksys X3500 have a Backup and Restore feature?
  20. Does the Linksys X3500 have a built-in media server?
  21. Does the Linksys X3500 allow you to create an FTP server?
  22. What is Radio Band, Standard and Wide?
SECURITY SUPPORTED
  1. What wireless security modes are supported by Linksys X3500?
  2. What is the default wireless network name (SSID) of the Linksys X3500?
  3. What encryption is supported by in WEP security mode?
  4. What is wireless MAC Filter and what is it for?
  5. Does the Linksys X3500 allow VPN tunnels using IPSec, L2TP or PPTP protocols to pass- through the router?
  6. Does the Linksys X3500 support Demilitarized Zone (DMZ)? What is it for?
  7. Does the Linksys X3500 support SPI firewall?
LEDs
  1. What LED indicators are on the Linksys X3500?
FIRMWARE UPGRADE
  1. How do I upgrade the firmware of the Linksys X3500?
TROUBLESHOOTING
  1. My wireless devices are not detecting the Linksys X3500’s wireless network name (SSID).  What should I do?
  2. When I change the language of the gateway’s web-based setup page, it defaults back to English after refreshing the page or resetting the gateway.  Why?
  3. What should I do if my computer can’t connect to the Internet?
  4. What should I do if I’m prompted for a user name and password when I open a web browser?  How do I disable this?
  5. What should I do if I’m using a static IP Address on my computer and it can’t connect to the Internet?
  6. How do I modify the basic settings on my Linksys X-series Gateway?
  7. How do I modify the advanced settings on my Linksys X-series Gateway?
  8. What should I do if my computer can’t connect wirelessly to my network?
  9. What should I do if the gateway doesn’t have a coaxial port for the cable connection?
  10. What should I do if my password used to access the gateway’s web-based setup page does not work?
  11. What URL  Address should I use to access the Linksys X-series Gateway web-based setup page?
  12. I already have a modem, how would I use the Linksys X-series Gateway in my network?
  13. What wireless bands does the gateway support?
  14. What should I do when I can't find the Linksys X-series Gateway in My Network Places screen using Windows® XP?
  15. What should I do when I encounter Internet Service Provider (ISP) login issues when setting up my gateway using Linksys Connect?
  16. What should I do when the Power LED on my Linksys X-series Gateway is blinking?
  17. Can I wall-mount my Linksys X-series Gateway?
  18. What should I do when I encounter difficulties accessing the Linksys X-series Gateway’s web-based setup page?  
  19. How can I block certain websites?
  20. How many connection types do the Linksys X3500 support?
 

HARDWARE INFORMATION
 
1. What is the Linksys X3500 N750 Dual-Band Wireless Router with ADSL2+ Modem and USB?
 
The Linksys X3500 N750 Dual-Band Wireless Router with ADSL2+ Modem and USB is a high-speed ADSL gateway that can be set up for both Cable and DSL connection.  It has the new Guest Access feature that lets you create a separate wireless network for guests while keeping your local network secured.  It can be installed as a gateway or as a router only, depending on your Internet setup.
 
2. How do I set up the Linksys X3500?
 
The Linksys X3500 can be setup in two (2) ways: through its web-based setup page or through the Linksys Connect 1.4 software.  Click on the links below to learn how to setup your Linksys X3500:
 
 
3. What is the default IP Address, user name and password used to login to the Linksys X3500 web-based setup page?
 
The default IP Address is 192.168.1.1 and the user name and password are both admin.
 
4. How do I reset the Linksys X3500 to factory default settings?
 
Press and hold the Reset button at the back panel of the Linksys X3500 for approximately five (5) seconds then release.  You can also restore the gateway to its default settings by clicking the Restore Factory Defaults button from the Administration > Factory Defaults page on the modem-router's web-based setup page.
 
5. How do I reboot the Linksys X3500?
 
You can power OFF the device then power it ON again, or click the Reboot button in the Linksys X3500's web-based setup page under Setup > Basic Setup tab.
 
6. Does the Linksys X3500 support remote management?
 
Yes.
 
7. Does the Linksys X3500 support IPv6?
 
Yes, it supports both IPv4 and IPv6 in dual stack mode.
 
8. Does the Linksys X3500 support Annex A and Annex B in one unit?
 
No, the Linksys X3500 only supports Annex A
 
NOTE:  To learn how to check the Annex and the model of your gateway, click here 
 
9. Does the Linksys X3500 support Linksys Smart Wi-Fi?
 
No, the Linksys X3500 does NOT support Linksys Smart Wi-Fi.  It comes with the Linksys Connect setup wizard, however it has the traditional web-based setup interface. 
 
10. What is the warranty period of the Linksys X3500?
 
The warranty period of the Linksys X3500 is two (2) years in Europe, Middle East and Africa, and one (1) year in Asia Pacific.
 
11. What are the minimum system requirements of the Linksys X3500 Linksys Connect software?
 
See the table below for the minimum system requirements of the Linksys Connect software:
 
Operating SystemRequirementsBrowser
Windows®Windows® XP SP3, Windows Vista® SP1, Windows® 7 and Windows® 8Internet Explorer® version 8 and version 10, Mozilla Firefox® version 4, Google Chrome version 10
Mac®Mac OS X® 10.5.8 or later, Mac OS X® 10.6.1 or later, Mac OS X® 10.7 or later, Mac OS X® 10.8Safari version 4
 
NOTE:  The VUSB printer utility and the USB storage feature of the Linksys Connect software do not support Windows® 8 and Mac OS X® 10.8.
 
FEATURES
 
1. What is maximum supported capacity of the USB storage feature of the Linksys X3500?
 
The maximum supported capacity of the USB storage feature of the Linksys X3500 is 3 TB (Terabytes)
 
2. Can I use a USB 2.0 hard drive on the gateway’s USB port?
 
Yes.
 
3. Does the Linksys X3500 support network USB printers?
 
Yes.
 
4. What DDNS providers do the Linksys X3500 support?
 
The Linksys X3500 supports DynDNS.org and TZO.com DDNS providers.
 
5. Can the Linksys X3500 be used as a Dynamic Host Configuration Protocol (DHCP) server for my network?
 
Yes.  To learn how, click on the links below:
 
 
6. What is MAC Address cloning, and what is it used for?
 
A Media Access Control (MAC) Address is a unique identifier pre-assigned to the network adapter of the computer.  This is used by most Cable ISPs for authentication so subscribers can establish Internet connection.
 
Therefore, to set up your Linksys modem / router to work with your ISP, you have to enable the MAC Address Clone feature.  This will allow your ISP to recognize the router as the computer with the registered MAC Address.
 
7. How many static routes can I set up between the gateway and another network?
 
You can setup as much as 20 static routes between the gateway and another network.
 
8. Does the Linksys X3500 support wireless QoS and Internet Access Priority QoS?
 
Yes.
 
9. Does the Linksys X3500 support transmission of log information to a log server?
 
No.
 
10. Does the Linksys X3500 lose the settings you have customized when its firmware has been updated?
 
Yes, you may lose the customized settings you have made on your Linksys X3500 when you update the firmware.  However, you can backup and restore the settings you have made so you won’t have to manually reconfigure your gateway.
 
11. Can the IP Address number assigned by DHCP server be more than 253?
 
No. 
 
12. What is Diagnostics, and what is it used for?
 
Diagnostics is used to check the Internet connection using the ping and traceroute commands.
 
13. What is Port forwarding?
 
The Port forwarding screen allows you to set up public services on your network, such as web servers, FTP servers, e-mail servers, or other specialized Internet applications.
 
14. Can I select a time zone and automatically adjust the clock for daylight saving changes?
 
Yes.
 
15. Which dynamic route protocol is supported on Linksys X3500?
 
It is compatible with RIP / RIPv2 dynamic route protocol and supports 20 static routes at most.
 
16. What is Port triggering?
 
Port triggering is when ports are triggered based on the incoming port specified.  Check with your software application to find out the necessary port numbers to enter in these fields.
 
17. How many wireless network modes is supported by the Linksys X3500?
 
The Linksys X3500 supports four (4) wireless network modes - 802.11a, 802.11b, 802.11g, and 802.11n.
 
18. What is UPnP?
 
Universal Plug and Play (UPnP) allows Windows® to automatically configure the router for various Internet applications, such as gaming and videoconferencing.
 
19. Does the Linksys X3500 have a Backup and Restore feature?
 
Yes.  To know how, click here.
 
20. Does the Linksys X3500 have a built-in media server?
 
Yes, the Linksys X3500 have a built-in media server which allows you to stream music, pictures, or videos from the USB drive to a UPnP-compatible media adapter.
 
21. Does the Linksys X3500 allow you to create an FTP server?
 
Yes, the Linksys X3500 allows you to create an FTP server that can be accessed from the Internet or your local network. 
 
To create an FTP server for your Linksys X3500, follow the steps below:
 
Step 1:
Connect your gateway to a computer using an Ethernet cable, then access the web-based setup page. 
 
Step 2:
Click the Storage tab, then click the FTP Server sub-tab.
 
Step 3:
Enter your preferred name on the FTP Server Name field.
 
Step 4:
Select Enabled to use the gateway as an FTP server.
 
Step 5:
Enter the port number to use in the FTP Port field. 
 
NOTE:  The default port number is 21.
 
Step 6:
Click Specify Folder to create an FTP folder.  The FTP Folder screen will then appear. 
 
Step 7:
Enter a name for the FTP folder in the Display Name field.
 
Step 8:
Click Select to specify a folder for FTP client access.  Then click the Enter into Folder to display the sub-folders.
 
NOTE:  To create a new folder, enter your preferred name in the New Folder field then click Create.
 
Step 9:
Set a group or user access by selecting from the Available Groups columns, then clicking the transfer >> button.
 
Step 10:
Click the Save Settings button to change the settings.   
 
22. What is Radio Band, Standard and Wide?
 
The Radio Band gives you two (2) options:  Auto and Standard - 20MHz channel.  The Standard channel is what all B/G/N devices will use.  
 
If you select channel Wide for the radio band setting, then Wireless-N can use two (2) channels:  a primary one (Auto) and a secondary one (Standard Channel).  This will improve Wireless-N performance.
 
SECURITY SUPPORTED
 
1. What wireless security modes are supported by Linksys X3500?
 
The gateway supports seven (7) wireless security options: WPA2/ WPA Mixed Mode, WPA2 Personal, WPA Personal, WPA2 / WPA Enterprise Mixed Mode, WPA2 Enterprise, WPA Enterprise and WEP.
 
2. What is the default wireless network name (SSID) of the Linksys X3500?
 
The default wireless network name (SSID) of the Linksys X3500 is LinksysXXXXX, wherein the XXXXX signifies the last five (5) digits of the device’s serial number.
 
3. What encryption is supported by in WEP security mode?
 
The Linksys X3500 supports the following WEP security modes:  40 / 64-bit (10 hex digits) and 104 / 128-bit (26 hex digits)
 
4. What is wireless MAC Filter and what is it for?
 
The wireless MAC Filter feature allows you to filter your network’s wireless access using the MAC Addresses of the wireless devices transmitting within your network’s radius.  It is one of the security options you can use to protect your network. 
 
NOTE:  To learn how to set up the MAC Filtering feature of your Linksys X3500, click on the links below: 
 
 
NOTE:  You can add up to 32 wireless clients in the MAC Address filter list.
 
5. Does the Linksys X3500 allow VPN tunnels using IPSec, L2TP or PPTP protocols to pass- through the router?
 
Yes. 
 
6. Does the Linksys X3500 support Demilitarized Zone (DMZ)? What is it for?
 
Yes, it does.  DMZ screen allows one local user to be exposed to the Internet for use of a special purpose service such as Internet gaming and videoconferencing.  DMZ hosting forwards all the ports at the same time to one computer.  Port Range Forwarding is more secure because it only opens the ports you want to have opened, while DMZ hosting opens all the ports of one computer, exposing the computer to the Internet.
 
7. Does the Linksys X3500 support SPI firewall?
 
Yes. 
 
LEDs
 
1. What LED indicators are on the Linksys X3500?
 
The Linksys X3500 has the following LED indicators: Ethernet LAN, Wi-Fi Protected Setup (WPS), Wireless, WAN, Internet and Power.  For more information, click here.
 
FIRMWARE UPGRADE
 
1. How do I upgrade the firmware of the Linksys X3500?
 
For detailed instructions on how to upgrade the Linskys X3500, click here.
 
TROUBLESHOOTING
 
1. My wireless devices are not detecting the Linksys X3500’s wireless network name (SSID).  What should I do?
 
You should check the following items:
 
Step 1:
Check if the router is powered ON.  Make sure that the power adapter is properly connected to the power port and the other end is plugged-in to a power outlet.
 
Step 2:
Connect the gateway to the computer with an Ethernet cable, then access the web-based setup page of the X3500.  Check if the SSID Broadcast is enabled under Wireless > Basic Wireless Settings > SSID Broadcast.  If the option has been disabled, select Enabled then click Save Settings.
 
Step 3:
Check your wireless adapter if it supports the wireless network modes 802.11n, 802.11g or 802.11b.  If not, change your wireless adapter to make sure that the adapter supports these protocols.
 
NOTE:  Make sure to turn ON the switch of the wireless adapter when you use a laptop.
 
2. When I change the language of the gateway’s web-based setup page, it defaults back to English after refreshing the page or resetting the gateway.  Why?
 
The Select your Language drop-down menu in the Basic Setup page in the web-based setup page only allows you to temporarily change the display language by language auto-detection. 
 
3. What should I do if my computer can’t connect to the Internet?
 
If your computer can’t connect to the Internet, ensure the following:
  • Ensure that your gateway is powered ON.  The power LED should be green and continuously lit and not flashing. 
  • If the power LED is flashing, you may power off the computer or other devices connected to your gateway.  Power on the gateway after 10 seconds and wait for the LED lights to stop flashing as the gateway goes through the self-diagnostic mode.  When the gateway is ready, you may power ON your computer or the other devices connected to your gateway. 
  • Check the LED lights on the gateway’s front panel.  Ensure that the Power, DSL, and the numbered Ethernet port LEDs are lit.  If not, check the cable connections.  The computer must be connected to one of the numbered Ethernet ports and the gateway’s DSL port should be connected to the ADSL line.
If these troubleshooting tips do not resolve the issue, click here.
 
4. What should I do if I’m prompted for a user name and password when I open a web browser?  How do I disable this?
 
To disable this prompt, try configuring the Internet Options of your web browser.  For instructions on how to do this, click here.
 
5. What should I do if I’m using a static IP Address on my computer and it can’t connect to the Internet?
 
Set your computer to obtain an IP Address automatically.  For instructions on how to do this, click here.
 
6. How do I modify the basic settings on my Linksys X-series Gateway?
 
To modify the basic settings on your Linksys X-series Gateway, re-run the Setup Wizard.  To set it up as a modem-router using the Setup Wizard, click here.  For instructions on how to set up on a Mac® computer, click here.  
 
7. How do I modify the advanced settings on my Linksys X-series Gateway?
 
To modify the advanced settings on your gateway, access the Linksys X-series Gateway’s web-based setup page and navigate to the appropriate tab to access and configure your preferred settings. 
 
For instructions on how to access the Linksys X-series Gateway’s web-based setup page, click here.  To learn how to access the gateway's web-based setup page using a Mac® computer, click here.
 
8. What should I do if my computer can’t connect wirelessly to my network?
 
Make sure the Wireless Network Name (SSID) is the same on both the computer and the Linksys X-series Gateway.  If you have enabled wireless security for your network, make sure that the same security mode and key are used by both the computer and the gateway.
 
9. What should I do if the gateway doesn’t have a coaxial port for the cable connection?
 
A coaxial cable can only connect to a cable modem.  Your gateway works as a modem with your ADSL connection.  But if you have Cable Internet, your gateway should be connected to a regular cable modem.  Insert the Setup CD into your computer and follow the on-screen instructions to use the gateway as a router connecting to your cable modem.
 
10. What should I do if my password used to access the gateway’s web-based setup page does not work?
 
You may use the gateway’s wireless security settings since they also serve as the web-based setup page’s login credentials.  For instructions on how to check the wireless security settings of your Linksys X-series Gateway using Linksys Connect, click here.
 
11. What URL Address should I use to access the Linksys X-series Gateway web-based setup page?
 
To access the router’s web-based setup page, enter "http://192.168.1.1" in the Address bar of your web browser.  If you have set another IP Address on the gateway, enter it instead. 
 
12. I already have a modem, how would I use the Linksys X-series Gateway in my network?
 
If you already have a modem, you can use the Linksys X-series Gateway as a router.  To do this, you need to connect an Ethernet cable from the modem to your Linksys X-series Gateway.  For more information, click here.
 
13. What wireless bands does the gateway support?
 
The gateway supports both 2.4 GHz and 5 GHz.  To determine the difference between 5 GHz and 2.4 GHz bands, click here.
 
14. What should I do when I can't find the Linksys X-series Gateway in My Network Places screen using Windows® XP?
 
When you encounter this issue, you should enable the UPnP Framework checkbox under the Exceptions tab of your Windows Firewall setting. 
 
15. What should I do when I encounter Internet Service Provider (ISP) login issues when setting up my gateway using Linksys Connect?
 
You may be asked multiple times for the username and password from your Internet Service Provider (ISP) when setting up your Linksys X-series Gateway using Linksys Connect.  When this occurs, continue to enter your account credentials.  To learn more about this issue, click here.
 
NOTE:  For a list of Internet Service Provider (ISP) settings, click here.
 
16. What should I do when the Power LED on my Linksys X-series gateway is blinking?
 
When the Power LED on your Linksys gateway is blinking, this indicates that the firmware is corrupted.  If this happens, you won’t be able to access the web-based setup page of the gateway.  To fix this, you need to download and update the firmware of your device.  For detailed instructions, click here.
 
17. Can I wall-mount my Linksys X-series Gateway?
 
Yes.  The Linksys X-series Gateways have two (2) wall-mount slots on the bottom panel.
 
18. What should I do when I encounter difficulties accessing the Linksys X-series Gateway’s web-based setup page? 
 
You may encounter this issue because the computer is getting an incorrect IP Address and that the connection to the gateway is not properly established.  To learn more on how to resolve this issue, click here
 
19. How can I block certain websites?
 
If you have successfully installed the Linksys Connect software, you can block specific websites through the Parental controls feature.  For detailed instructions, click here.
 
20. How many connection types do the Linksys X3500 support?
 
The gateway supports twelve connection types:  Bridged Mode Only, RFC 2684 Bridged, RFC 2684 Routed, IPoA, RFC 2516 PPPoE, RFC 2364 PPPoA, Automatic Configuration - DHCP, Static IP, PPPoE, PPTP, L2TP and Telstra Cable.

 

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