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Linksys EA7500 Max-Stream™ AC1900 MU-MIMO Gigabit Router Frequently Asked Questions

TABLE OF CONTENTS
 
HARDWARE INFORMATION

SETUP & INSTALLATION
 

WIRELESS CONNECTION & SECURITY
 

ADVANCED CONFIGURATION
 

TROUBLESHOOTING
 
 

HARDWARE INFORMATION
 
1.  What is the Linksys EA7500 Max-Stream™ AC1900 MU-MIMO Gigabit Router?
 
The Linksys EA7500 Max-Stream™ AC1900 MU-MIMO Gigabit Router is a MU-MIMO Ready Dual Band router with two (2) USB ports (1x USB 3.0 port and 1x USB 2.0 port).  It supports a maximum speed of 600 Mbps on the 2.4 GHz band and up to 1300 Mbps on the 5 GHz band.  This router comes with three (3) external detachable dual-band dipole antennas for enhanced dual-band communication, better coverage and range.  The antennas are adjustable to customize your wireless signal for single or multi-story buildings.  For more information about the product features and specification of the Linksys EA7500, click here.

NOTE:  A firmware upgrade may be needed to add the MU-MIMO feature.
 
2.  What do the LEDs on the Linksys EA7500 indicate?
 
The LEDs indicate the different activities and status on your router.  For a detailed description of the different Linksys EA7500 LEDs, click here.
 
3.  What is the warranty period of the Linksys EA7500?
 
The warranty period is dependent on the country of purchase.  For more information about your device’s warranty, click here.
 
4.  Where can I find the router’s serial number?
 
The router’s serial number is printed on the label located underneath the device.  You can also locate this via the web interface on the Troubleshooting > Status > Report Tool.

5.  What USB standards does the Linksys EA7500 support?
 
The Linksys EA7500 has both  USB 3.0 and USB 2.0 ports which are capable of supporting an external hard disk or flash drive with up to 1100 mA current draw.  These ports support FAT, FAT32, NTFS and HFS+ journaled and non-journaled file systems.
 
6.  What is the recommended antenna position for the Linksys EA7500?
 
The recommended antenna positioning depends on the following:
  • For multi-story homes - Position the antennas where the middle antenna is straight up and the side antennas are angled outwards (30°-45°).
  • For single-story homes - All three (3) antennas are positioned straight up.

To know more about the Linksys EA7500, click here.

7.  What is the Network Map feature of my Linksys EA7500 and how can I use it?

The Network Map feature of your Linksys EA7500 allows you to manage and monitor your devices’ connection to the network.  To know more about this and how you can use it, click here.
 
8.  Can I wall-mount the Linksys EA7500?
 
Yes.  To know how to wall-mount the Linksys EA7500, click here.
          
9.  What is the Wireless Scheduler feature of my Linksys EA7500 and how can I use it?
 
The Wireless Scheduler feature of your Linksys EA7500 allows you to turn OFF or ON the wireless networks, including the Guest networks at chosen times.  To know more about this, click
here.

10.  What processor does the Linksys EA7500 have?

The Linksys EA7500 has a Dual-Core processor.

11.  How much flash storage and Random Access Memory (RAM) does the Linksys EA7500 have?

The Linksys EA7500 has a 128 MB flash storage and has a RAM of 256 MB DDR3.
 
SETUP & INSTALLATION
 
1.  How do I set up the Linksys EA7500?
 
Setting up the Linksys EA7500 is made fast and easy because of its CD-less setup.  Now you can run the setup from a web browser even if the router does not initially have an Internet connection and is on factory settings.  For instructions, click here.
 
2.  Will I be able to run the setup on a hardwired computer even though my wireless adapter is disabled?
 
Yes, you will be able to run the setup on a hardwired computer even though the wireless adapter is disabled.  Just connect the router to the computer using an Ethernet cable, open a browser and start the setup process.
 
3.  What is the default IP Address and Password of the Linksys EA7500?
 
The default IP Address for this router is 192.168.1.1 and admin is the default Password.

FIRMWARE UPGRADE
 
1.  How do I upgrade the firmware on the Linksys EA7500?
           
The Auto Firmware Update feature allows your router to automatically update whenever there is a new firmware available.  By default, this feature is enabled on the Linksys EA7500.  If you want to disable auto updates, click hereFor instructions on how to manually upgrade the router’s firmware, click here.
 
WIRELESS CONNECTION & SECURITY
 
1.  What wireless security modes does the Linksys EA7500 support?
           
The Linksys EA7500 supports WEP, WPA2-Personal, WPA2-Enterprise, WPA2/ WPA-Mixed Personal and WPA2/ WPA Mixed-Enterprise.
 
2.  Which wireless connection standards and frequencies are supported by the Linksys EA7500?
 
The Linksys EA7500 is compatible with 802.11ac, 802.11b, 802.11g, 802.11n and 802.11a.  It supports the 2.4 GHz and 5 GHz frequencies.
 
3.  How do I connect a wireless device to the wireless network of the Linksys EA7500?
 
To connect wireless devices to the network, you’ll need to know your wireless settings such as SSID and password.  For specific instructions, click here.
 
4.  Where can I see the default wireless network name (SSID) and passphrase of the Linksys EA7500?
 
The default SSID and passphrase can be located at the bottom label of the Linksys EA7500.
 
5.  How many Guest networks can I set up on my Linksys EA7500?
 
The Linksys EA7500 allows you to have two (2) Guest networks, one for each band (2.4 GHz and 5 GHz).  With these, your visitors at home can access the Internet but not the local network (i.e., shared storage devices, printer access).

 
NOTE:  The router supports up to 50 guests.
 
ADVANCED CONFIGURATION
 
1.  What is a media server and how does it work?
           
It allows DLNA®-certified devices including digital media players, gaming consoles, and digital picture frames to access video, music, and pictures that are stored on a USB hard drive that is connected to the Linksys EA7500.
 

2.  Does the Linksys EA7500 allow VPN tunnels using IPSec, L2TP or PPTP protocols to pass through the router?
 
Yes.  The Linksys EA7500 allows VPN tunnels using IPSec, L2TP or PPTP protocols to pass through the router.
 
3.  Does the Linksys EA7500 support SPI firewall?
 
Yes.  The Linksys EA7500 supports SPI firewall.
 
4.  Does the Linksys EA7500 offer a Filter IDENT that blocks specific Internet data types?
 
Yes, this feature keeps port 113 from being scanned by devices outside of your local network.
 
5.  What is Demilitarized Zone (DMZ) and what is it used for?
 
The DMZ screen allows one (1) local user to be exposed to the Internet for use of a special-purpose service such as Internet gaming and videoconferencing.  DMZ hosting forwards all the ports at the same time to one (1) computer.  Port Forwarding is more secure because it only opens the ports you want to open.
 
6.  What DDNS providers does the Linksys EA7500 support?
 
The Linksys EA7500 supports Dyn.com and NO-IP DDNS providers.
 
TROUBLESHOOTING
 
1.  How can I reset the Linksys EA7500 to factory defaults?
 
There are two (2) ways to reset the Linksys EA7500 to factory defaults:
  • Hardware Reset – Press and hold the Reset button on the back panel of the Linksys EA7500 for about 10 seconds.
  • Software Reset – Log in to your Linksys Smart Wi-Fi Account.  Under Router Settings, click Troubleshooting > Diagnostics.  Click Reset under Factory reset.
2.  I have reset the Linksys EA7500 and now I can’t launch the setup page.  What should I do?
 
You can try the following troubleshooting suggestions:
 
  • Access your Linksys Smart Wi-Fi Account locally.  To know how, click here.
  • If your computer has a static IP Address, make sure it has valid DNS numbers.  If not, set the computer to obtain an IP Address automatically.
 
QUICK TIP:  Try again then, if needed, reassign a static IP Address back on the computer.
 
3.  What should I do if I can't connect to the Internet wirelessly and my network name is not listed in the Available Networks?
 
Try to perform the following steps to resolve the issue:
  • Verify that your router is ON and the Power logo is solidly lit.
  • If you are far from the router, you might try moving closer to see if your device is out of the wireless network range.
  • Using a computer wired to the router, open the router's web-based setup page by entering “myrouter.local” or “http://192.168.1.1” and make sure that Broadcast SSID is ON.
  • Turn the router OFF and power it back ON.
4.  What is Express Forwarding?
 
Express Forwarding can increase router performance as it bypasses protocols that add extra overhead to router processing such as packet level inspections, sorting, filtering, and queuing. 

NOTE:  This support is ONLY applicable to the Linksys EA7500 v1.

 
5.  What is AllJoyn® Notifications and how can I enable it?
 
AllJoyn® is an open, secure technology that allows AllJoyn enabled devices on your network to discover, connect with and interact directly with each other. 

NOTES: 
  • This support is ONLY applicable to the Linksys EA7500 v1.
  • If you turn ON notifications, your router will send notifications to AllJoyn-enabled devices within your network whenever a device connects.  The ability to receive the notifications and the notifications utility will be dependent on each device’s configuration and software capability.
To enable AllJoyn® Notifications, follow the steps below:
 
Step 1:
Access your Linksys Smart Wi-Fi Account.  To know how, click here.
 
Step 2:
Click the Connectivity tab and go to Administration.
 
Step 3:
Tick the Enable device join notifications box to enable AllJoyn® Notifications.

7.  Can I also block HTTPS websites in Parental Controls?
 
Yes, website addresses starting with https:// can be blocked but, because they have encryption, the Linksys Smart Wi-Fi cannot redirect you.  Instead of a page telling you the Address has been blocked, you will see a browser error page. 

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