Troubleshooting printing issues with your network printer
Printing issues are normally caused by corrupted, incompatible or outdated drivers, wrong printer settings, and busted or non-working cables. This article lists the common printing issues that you may encounter with your network printer and some solutions to resolve them.
Issue: Display on the printer reads busy
Possible cause: Printing jobs are stuck on queue
Solution: Delete previous/stuck jobs before adding another print job
To delete a printing job, choose from any of the methods below:
Method 1: Turning OFF and ON the printer
This method only works with certain models of printers. If this does not cancel your printing job, try Method 2.
Method 2: Through the Cancel option on the printer
Cancel the previous printing job through the Cancel button or option on the display. If this feature is not available on your printer, you can proceed with Method 3.
Right-click on your printer and check if there is a checkmark next to Set as Default. If there is none, left-click on the option to select it.
- Check if the printer is connected to the wireless network. You can do this by checking the DHCP Client table of your router. To learn how, click here.
- If there is no wireless connectivity on the printer, connect it to the network using the wireless settings of your router. To learn how to check or change your wireless network’s settings using the Linksys Smart Wi-Fi, click here. If your router has the Classic web-based setup page, click here.
- Make sure that you are printing with the right printer. If you have multiple printers at home, your print jobs may be sent to another printer. Always check which printer you are sending your file to every time you send a print job to the printer.
You can also check Windows Update to see if there are new updates to the printer you are using to resolve the issue. Out-of-date drivers are often resolved by reinstalling or updating the latest driver. To learn how, follow the steps below:
Click the Start menu, go to All Programs and select Windows Update.
Click Check for updates on the left pane. Wait while Windows looks for the latest updates for your computer.
Click Install updates if there are updates found.
- Check the firewall of the computer and add exceptions for the printer
- Update the driver of your printer
- Check if the printer is connected to the same network where your other computers are linked to.
- Try printing from different applications (i.e. Microsoft Office, Paint, Adobe®, and CorelDRAW®).