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PLS300 Frequently Asked Questions

Hardware

1. What is the PLS300?

The Powerline AV 4-Port Network Adapter features four Ethernet ports to connect up to four computers or other network devices to your powerline network.

2. What is the warranty period of the PLS300?

The warranty period is dependent on the country of purchase.  For more information about your device's warranty, click here.

3. What is the minimum requirement to support PLS300?

i. PC or other device with Ethernet network adapter.
ii. Available AC power jack.
iii. Other HomePlug AV enabled Device.

LEDs

Front Panel of the Powerline AV 4-Port Network Adapter

1. What do the LEDs on the front panel of PLS300 indicate?

  - HomePlug Simple Connect Button
HomePlug Simple Connect button is to configure advanced security for your Powerline network.

   - Power (Blue)
The power LED lights up when the Powerline Adapter is powered on.

   - Ethernet (Blue)
These numbered LEDs correspond with the numbered Ethernet ports on the back panel. A LED lights up when its corresponding port is connected to a network device. It flashes to indicate network activity over that port.

   - Powerline (Blue)
The Powerline LED lights up when the Powerline Adapter is connected to the Powerline network through the Power port. The LED flashes to indicate network activity over that port.


Ports Panel of the Powerline AV 4-Port Network Adapter

2. What do the LEDs on the front panel of PLS300 indicate?

- Ethernet 1-4
These Ethernet ports (1, 2, 3,4) connect to computers or other network devices.

  - Reset
To restore the factory default settings (including the advanced security setting, Network Password), press and hold the Reset button for three seconds.

  - Power
The Power port connects to the Powerline end of the power cord.

Troubleshooting

1. None of the LEDs light up after I installed the Powerline AV Adapter, what should I do?

Please follow these steps:

Step 1:
Disconnect the Ethernet network cable from the Powerline Adapter.

Step 2:
Disconnect the power cord from the Powerline Adapter.

Step 3:
Wait five seconds.

Step 4:
Re-connect the Ethernet network cable to the Powerline Adapter.

Step 5:
Re-connect the power cord to the Powerline Adapter.

If this solution does not work, make sure the electrical outlet is working properly. Plug a different device into the outlet, and try to power it on.

2. What to do when the Ethernet LED does not light up on the Powerline Adapter?

When the Ethernet port detects a local network connection, the Ethernet LED will light up. Please follow these steps below:

Step 1:
Make sure the Ethernet network cable is securely connected to the Adapter.

Step 2:
Make sure the Ethernet network cable is securely connected to the computer or other network device.

Step 3:
Check the Ethernet adapter on your computer to see if the adapter is working properly.

3. What to do when I cannot connect to other computers on your powerline network or to the Internet?
 
If you did not set up advanced security for the powerline network, follow these instructions:

Step 1:
Proceed to the Adapter connected to the computer you are using.

Step 2:
On the back panel, press and hold the Reset button for three seconds. (This resets the Adapter to its factory default settings.)

Step 3:
Please make sure that the IP address and TCP/IP protocol are set up correctly for all of the Powerline networked computers.

If you have set up advanced security for the powerline network, check the following:

  • Make sure all Adapters on the powerline network have been configured with the same Network Password. The Network Password must be identical in order for them to communicate with each other.

4. What to do when the Power LED doesn’t start flashing when you hold the HomePlug Simple Connect button for at least 10 seconds?

When you hold the HomePlug Simple Connect button, it takes about 15 seconds before the Power LED starts flashing.

If you’re setting up advanced security for the powerline network, follow these instructions:

Step 1:
Press and hold the HomePlug Simple Connect  button until the Power LED  starts flashing.

NOTE: This usually takes about 15 seconds. Wait until the Power LED  becomes solid before continuing.

Step 2:
Once the Power LED  becomes solid, press and hold the HomePlug Simple Connect  button for two seconds.

NOTE: The Power LED  should start flashing.

Step 3:
On one of the adapters that has already been setup for security, press and hold the HomePlug Simple Connect  button for two seconds. Now the Power LED  should start flashing.

Step 4:
At this point, security is being setup on the additional adapter to match the security that was already setup on the PLE300 and PLS300 earlier.

Step 5:
The additional adapter should now reboot and be secured.

NOTE: To ensure communication is working between all the devices, make sure they all have the Powerline LED  lit.

Special Features

1. What is the transfer rate of the PLS300?

200mbps of transfer rate at physical layer.

2. Does PLS300 have a web based GUI?

No, it only has Windows based utility interface.

3. Does PLS300 support TCP/IP for standard routers?

Yes.

4. What is the internal power supply being used by the PLS300?     

100-240V AC/ 50-60Hz.

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