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Linksys Connect Frequently Asked Questions

TABLE OF CONTENTS


SOFTWARE INFORMATION

1. What is Linksys Connect?
2. What security types does the Linksys Connect software support?
3. What is a Linksys Wi-Fi Router name and password?
4. Does the Linksys Connect software update automatically?
5. Can I download the Linksys Connect software?
6. Can I connect with a client through my home network by using a client VPN with my Linksys Wi-Fi Router or Linksys Connect software?
7. Can I view network logs with the Linksys Connect software?
8. What devices does the Linksys Connect software support?
 
FEATURES
 
1. What is the Parental controls feature?
2. What are the Advanced settings?
3. Are Guest access and Parental controls available in the web-based setup page?
4. What does the Internet speed test do?
5. Will I be able to know how many devices are connected to my router using Linksys Connect?
6. How do I know what devices are connected to my Linksys router?
7. Can I turn OFF the password for the Guest network?
8. Are there Linksys Connect versions that have limited features?
9. How do I disable Linksys Connect pop-ups?
 
INITIAL SETUP
 
1. How do I install the Linksys Connect software?
2. What are the minimum system requirements needed when installing Linksys Connect software?
3. What are the specifications needed by a wireless adapter to work with Linksys Connect?
4. How do I set up my router using the Linksys Connect software?
5. Where can I find my router’s wireless network name (SSID) using the Linksys Connect software?
6. What should I do if the Linksys Connect software cannot connect to the home network after reinstalling it?
 
TROUBLESHOOTING
 
1. Why can’t I use Linksys Connect when I’m away from home?
2. Why do I see duplicate names for computers and devices when setting up Parental controls?
3. I forgot my Parental controls password and the answer to my secret question.  What should I do?
4. What happens if I uninstall Linksys Connect?
5. I changed my Linksys Wi-Fi Router's name and password.  How can I connect my other computers?
6. I want to update the Linksys Wi-Fi Router settings on my computer, but I don’t have a free USB port to insert the Easy Setup Key into.  What should I do?
7. Should I uninstall Network Magic or any other software of the old router before installing the new one?
8. Can I access Linksys Connect if I change my 2.4 GHz wireless settings in the web-based setup page?
9. Why can't I install Linksys Connect on my Mac® computer?
10. How do I fix the “Cannot access your router” error message?
11. Linksys Connect shows Internet has been disconnected.  However, I am still able to surf the web.  How do I fix this?
12. What should I do if I lose my wireless connection?
13. I replaced my previous router with a new one.  Can I still use my existing Linksys Connect software for my new router?
14. Can I access my router remotely?

 

SOFTWARE INFORMATION

1. What is Linksys Connect?

The Linksys Connect software offers powerful tools for managing your wireless network such as Security SettingsGuest accessParental controls and Advanced settings.  Its installation is through the Setup CD included with every Linksys Wi-Fi Router.  Once installed, software and firmware updates would be a breeze with its automatic upgrade detect feature.
 
To learn how to launch Linksys Connect on your computer, click 
here.

2. What security types does the Linksys Connect software support?

Wi-Fi Protected Access
® (WPA) and Wi-Fi Protected Access 2 (WPA2are the only encryption types that Linksys Connect supports because they ensure the highest security with the maximum speed within the network for wireless devices.

3. What is a Linksys Wi-Fi Router name and password?

Your Linksys Wi-Fi Router proves a private network for your home computers and devices.  Using this router, your devices can share one Internet connection and communicate with each other to share files, photos, printers and etc.  To connect your wireless computer and devices to the wireless network, you will need a router name and password.  This prevents your neighbors or strangers from accessing your network.  To know how to check your Linksys Wi-Fi Router's name and password, clichere.

4. Does the Linksys Connect software update automatically?
 
The Linksys Connect software will prompt you for any software or firmware updates automatically once it detects a newer version.
 
5. Can I download the Linksys Connect software?
 
Yes.  Search your product in the Linksys Support Site and download the Linksys Connect software from its support page.  For instructions on how to download it, click here.
 
6. Can I connect with a client through my home network by using a client VPN with my Linksys Wi-Fi Router or Linksys Connect software?
 
No, Linksys Wi-Fi Routers can only act as a VPN Passthrough. 
 
7. Can I view network logs with the Linksys Connect software?
                      
No, you may only view network logs through the Linksys router’s web-based setup page.
 
8. What devices does the Linksys Connect software support?
 
The Linksys Connect software supports ALL Linksys Wi-Fi Routers, namely:  E1000, E1200, E1500, E1550, E1700, E2000, E2100L, E2500, E3000, E3200, E4200 v1, E800, E8350, E900 and classic firmware versions of E4200 v2, EA2700, EA3500, and EA4500.  These devices are NOT compatible with the Linksys Smart Wi-Fi Application.  On the other hand, all newer versions of Linksys Smart Wi-Fi Routers (EA-series) support the Linksys app and are NOT compatible with the Linksys Connect software.
 
FEATURES

1. What is the Parental controls feature?

The Parental controls feature allows you to restrict Internet usage on specific computers in your home.  You can restrict access to the Internet for specific days and times or allow Internet access but restrict access to a specific web content.  To know how to restrict Internet access times during certain hours or days using Linksys Connect, click here.

NOTE:  Parental controls in Linksys Connect can be set up for up to five (5) computers or devices.  To learn how to set up Parental controls, click here.

2. What are the Advanced settings?

Advanced settings include wireless encryption, wireless network name (SSID), gaming applications, and many more.  These settings can be found in the web-based setup page of your Linksys Wi-Fi Router. 
 
It’s best to use the Linksys Connect software’s Router settings to make any changes.  To access the web-based setup page, use the Linksys Wi-Fi Router password.  To learn how to access the advanced settings using Linksys Connect, click
 here.

NOTE:  If you change the Linksys Wi-Fi Router's password using the Router settings option in Linksys Connect, the change is also applied to the settings on the web-based setup page.  To access the web-based setup page, you have to use the new administrator password.  To find out how to change the SSID and password using Linksys Connect, click here.
 
3. Are Guest access and Parental controls available in the web-based setup page?
 
Yes.  Guest access and Parental controls are featured only in the web-based setup page of the latest models of Linksys Wi-Fi Routers (E4200, E1200, E1500, E1550, E2500, E3200, and E8350).  To learn how to set up Guest access on the web-based setup page of a Linksys Wi-Fi Router, click here.
 
To know how to set up a wireless network for guests with Internet access only using Linksys Connect, click here.
 
4. What does the Internet speed test do?
 
The Internet speed test provides general information about your current connection to the Internet.  This includes how fast information is downloaded to your computer from the Internet and it also measures how fast information is transferred from your computer to another site.
 
NOTE:  To learn how to test your Internet connection speed using the Linksys Connect software, click
 here.
 
5. Will I be able to know how many devices are connected to my router using Linksys Connect?
 
Yes.  The number of devices connected to the router will be displayed under the Computers and devices section upon launching Linksys Connect.  To learn how to connect additional computers to your Linksys Wi-Fi Router, click here.
 
QUICK TIP:  In case Linksys Connect indicates a different value for devices connected to the network compared to how many devices are actually connected, it is recommended to setup wireless security.  To learn how to secure your network using Linksys Connect, click hereFor a list of the devices currently connected, you may try accessing the web-based setup page’s DHCP Client Table.  For instructions, click here.
 
6. How do I know what devices are connected to my Linksys router?
 
By accessing the DHCP Client Table on your Linksys router’s web-based setup page, you can identify which devices are connected to your network.  To learn how to check your router’s DHCP Client Table, click here.
 
7. Can I turn OFF the password for the Guest network?
 
No.  However, you may disable the Guest network itself.  For instructions on how to do this, click here.  You can also do this using the web-based setup page.  For instructions, click here.

8. Are there Linksys Connect versions that have limited features?
 
Yes.  The Linksys Connect versions for the Linksys Wi-Fi Routers, E800 and E900 do not support Parental controls and Guest access features.  To know more about the Linksys Wi-Fi Router, E900’s Linksys Connect software version, click here.
 
9. How do I disable Linksys Connect pop-ups?
 
When a new firmware update becomes available for Linksys Smart Wi-Fi Routers, Linksys Connect may notify the user through pop-ups.  You may disable these pop-ups using the Linksys Smart Wi-Fi Router's web-based setup page.  On the Linksys Smart Wi-Fi Router's web-based setup page, click on the Administration tab > Firmware Upgrade > uncheck the Upgrade Automatically option. 
 
NOTE:  It is not possible to disable the pop-ups using Linksys Connect on any other Linksys routers.
 
INITIAL SETUP


1. How do I install the Linksys Connect software?
 
You can install the Linksys Connect software using the Setup CD or manually.  To learn how to install the Linksys Connect software without the Setup CD, click
 hereTo learn how to install the Linksys Connect software without the Easy Setup Key, click here.
 
2. What are the minimum system requirements needed when installing Linksys Connect software?
 
Depending on the software version of your Linksys Connect, below are the minimum system requirements needed in installing the Linksys Connect software.  Note that the higher the software version of your Linksys Connect software is, the higher the system requirements of the computer must be.

 
Internet browser
  • Internet Explorer® 7 (IE7) or higher
  • Safari® 4 or higher
  • Firefox® 3 or higher
  • Google Chrome™
Operating system
 
Windows ®
  • Windows XP® SP3
  • Windows Vista® SP1 and above
  • Windows® 7
  • Windows® 8/8.1
  • Windows® 10
Mac OS X®
  • OS X Tiger 10.4
  • OS X Leopard 10.5.8
  • OS X Snow Leopard 10.6.1
  • OS X Lion 10.7
  • OS X Mountain Lion 10.8 
NOTE:  Older versions of Linksys Connect for Mac® computers have compatibility issues with the latest release of OS X® Lion 10.7Mountain Lion 10.8, and Mavericks 10.9.  Only Linksys Connect versions 1.4.11222 or later are compatible with the OS X Lion and Mountain Lion operating systems.  However, the OS X Mavericks isn’t supported by ALL versions of Linksys Connect.  For more information, click here.

3. What are the specifications needed by a wireless adapter to work with Linksys Connect?

To work with Linksys Connect, your computer’s wireless adapter must support both Wi-Fi Protected Access (WPA™) and WPA2™ encryption.

NOTE:  Refer to your wireless adapter’s documentation to know about its WPA™ or WPA2™ encryption support capability.
 

4. How do I set up my router using the Linksys Connect software?
 
Setting up your Linksys router is easy using the Linksys Connect software.  For instructions on how to do this, click here
 
5. Where can I find my router’s wireless network name (SSID) using the Linksys Connect software?
 
You can view your router’s wireless network name (SSID) on your Linksys Connect by going to the Router settings section.  For further instructions, click here.
 
6.  What should I do if the Linksys Connect software cannot connect to the home network after reinstalling it?

If the Linksys Connect software failed to connect to the network after reinstalling, try the following:
  • Make sure the computer you are using to reinstall the software can go online when directly connected to the modem or Internet source.
  • Verify your account information with your Internet Service Provider (ISP) especially if your connection is DSL.
  • Perform a complete powercycle (modem, router, and computer) then uninstall and reinstall the software again.
  • Isolate the problem by reinstalling the software using another computer.
  • If you have a security software or a firewall, temporarily disable it to allow the installation process to continue. 
TROUBLESHOOTING

1. Why can’t I use Linksys Connect when I’m away from home?

When you are at a coffee shop or at school, or when your computer is connected to a different network, you will NOT be able to access Linksys Connect.  Linksys Connect will only work when your computer is connected to your Linksys Wi-Fi Router.  If you want to have access to your network even if you're away from home, sign up for a Linksys cloud account.  This new feature of the Linksys Smart Wi-Fi Routers allows you to remotely connect to your network from wherever you are.

2. Why do I see duplicate names for computers and devices when setting up Parental controls?

When setting up Parental controls, you decide which computers and devices the Internet restrictions apply to.  In the Set up Parental controls dialog box, sometimes, a computer or device name might be listed more than once.  This can happen if:
  • A computer has connected to the Linksys Wi-Fi Router both wirelessly and with a wired connection.
  • You have two (2) or more of the same kind of devices, such as phones, and both are listed with the same manufacturer name.
  • You’ve given the same name to more than one (1) computer or device.  If you want to set Parental controls for an item that is listed more than once, select all instances of the name in the Set up Parental controls for dialog box.  This ensures that the Internet restrictions you set will apply to all computer or device with the same name. 
3. I forgot my Parental controls password and the answer to my secret question.  What should I do?

If you forgot your Parental controls password and can’t remember the answer to your Secret question, the only way to change the password is to manually reset and reconfigure your router.  In cases like this, you can do the following steps:
 
Step 1:
Reset your Linksys Wi-Fi Router by holding down the Reset button for 10 seconds.  For more detailed instructions on how to reset your router to its factory default settings, click here.

NOTE:  The Reset button is located at the back panel or at the bottom of your router.

Step 2:
Uninstall Linksys Connect.  To learn how, click here.

Step 3:
Insert your updated Easy Setup Key to restore your Linksys Wi-Fi Router settings.  You will need to reconfigure Parental controls.  If you do not have an updated Easy Setup Key, you will need to run your Linksys Wi-Fi Router installation again.

4. What happens if I uninstall Linksys Connect?

When you uninstall Linksys Connect, all Linksys Wi-Fi Router settings remain unchanged.  These settings include the Linksys Wi-Fi Router’s password, Guest access, and Parental controls.  For example, if you have Parental controls set to block Internet access for school nights, those settings remain in effect after you uninstall Linksys Connect. 
 
To remove or change Linksys Wi-Fi Router settings after you uninstall Linksys Connect, you need to reset the Linksys Wi-Fi Router to its original settings, and then use the Linksys Wi-Fi Router’s web-based setup page.  Refer to the Linksys Wi-Fi Router User Guide for details about using the web-based setup page.
 
NOTE:  To learn how to uninstall Linksys Connect from your computer, click
 here.

5. I changed my Linksys Wi-Fi Router's name and password.  How can I connect my other computers?

If you used Linksys Connect to change the Linksys Wi-Fi Router name or password, you will be prompted to update the Easy Setup Key during that process.  Use the updated key to connect the other computers to the Linksys Wi-Fi Router.  The Linksys Connect software will then update the computer’s settings with the new name and password you have made.  This will reconnect the computer to the wireless network.

If the Easy Setup Key was not updated when you changed the name or password, open Linksys Connect, click Router settings, and then click Update or create Key to update your Key.  Then, insert the updated Key into the computer you’re trying to connect.  This will update the name and password settings and connect the computer to the Linksys Wi-Fi Router.

NOTE:  When changing your Linksys Wi-Fi Router’s Name and Password, it is recommended that you always use the Change option in the Linksys Connect software.  The latest version of Linksys Connect will automatically synchronize any changes in the wireless settings made in the web-based setup page.  To learn how to change your Linksys Wi-Fi Router’s name and password, click 
here.

6. I want to update the Linksys Wi-Fi Router settings on my computer, but I don’t have a free USB port to insert the Easy Setup Key into.  What should I do?

If you’re using a USB wireless adapter, you can remove the wireless adapter temporarily and insert your Easy Setup Key to update the settings on your computer.  When the Linksys Wi-Fi Router settings are updated, remove the Key and re-insert your wireless adapter.

7. Should I uninstall Network Magic or any other software of the old router before installing the new one?
 
Yes.  For instructions on uninstalling Network Magic, click here.
 
8. Can I access Linksys Connect if I change my 2.4 GHz wireless settings in the web-based setup page?
 
Yes.  With the new version of Linksys Connect software, changes made on the 2.4 GHz wireless settings will not affect Linksys Connect.  Instead, the software will synchronize it automatically.
 
NOTE:  To know the difference between 5 GHz and 2.4 GHz bands, click
 here.
 
9. Why can't I install Linksys Connect on my Mac® computer?
 
Older versions of Linksys Connect for Mac computers have compatibility issues with the latest release of OS X® Lion 10.7Mountain Lion 10.8, and Mavericks 10.9.  Only Linksys Connect versions 1.4.11222 or later are compatible with the OS X Lion and Mountain Lion operating systems.  However, the OS X Mavericks isn’t supported by ALL versions of Linksys Connect.  For more information, click here.
 
10. How do I fix the “Cannot access your router” error message?
 
To access your router settings using Linksys Connect, ensure that you are connected to the router.  For more information about this error message, click here.
 
11. Linksys Connect shows Internet has been disconnected.  However, I am still able to surf the web.  How do I fix this?
 
You may try powercycling your router then restarting Linksys Connect.  If the problem persists, download and install the latest version of the software.  For instructions on installing Linksys Connect, click here.
 
12. What should I do if I lose my wireless connection?
 
If you lost your Internet access at home, check your connection to the router.  You may need to reconnect to your network to gain access.  To learn how to connect your computers to the network, click here.
 
13. I replaced my previous router with a new one.  Can I still use my existing Linksys Connect software for my new router?
 
No.  Since you are using a new router, you need to set up the device from scratch.  This includes installing the Linksys Connect software that comes with your new router.  In this case, you need to uninstall the existing Linksys Connect software first, then proceed with the set up for the new router.  For instructions on uninstalling Linksys Connect, click here To learn how to set up your router using Linksys Connect, click here.
 
NOTE:  Given that it is a new router that you will be setting up, all the devices will be disconnected from the network.  To learn how to connect different devices to the network using Linksys Connect, click on the links below:

Computers
Wireless printers
USB printers
Android™ smartphones
Android™ tablets
iPhone®
iPad®


14. Can I access my router remotely?
 
Yes, you can access your router remotely.  To know how, click here.

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