Troubleshooting possible Linksys Mesh system setup issues with the Linksys app

This article will provide you with troubleshooting tips on how to fix common issues that you may experience when setting up a Linksys Mesh WiFi system or when adding more child nodes to your network. 

Before you begin:


  • Parent node: A parent node is a Linksys Mesh node or router that is connected to your modem.
  • Child node: A child node is an additional Linksys Mesh node or router that you can add to your existing Linksys Mesh WiFi network to extend your signal. 

1. Can I still set up the nodes without bringing them closer as instructed in the Linksys app during setup?

No. You need to move your child nodes near the parent node, at least no more than 10 ft away from the parent node or if possible, in the same room as the parent.

2. How close should the child node be during setup or when adding a child node?

The child node should be no more than 10 ft from the parent node. After it is set up, you can move your node as needed.

3. Can I mix Linksys Velop Intelligent Mesh™ nodes with Linksys Velop Cognitive™ Mesh nodes?

Although it is recommended to use the same Linksys Mesh technology in a network, it is possible to have a Mesh network using the latest Linksys app with Bluetooth® enabled on your mobile device. It is recommended to use a Cognitive Mesh model as the parent node and add all others as child nodes. For more information, please contact Linksys support.
When mixing different types of nodes, certain features may be limited.

4. I have Linksys MX6200 and Linksys MBE7000 nodes. What is the best way to set them up?

It is highly recommended to make the Linksys MBE7000 the parent node and all other child nodes can either be another Linksys MBE7000 or a Linksys MX6200 for better wireless performance.

5. My network name on the Network list does not match my SSID in the Linksys app. What should I do?

The network name is based on the SSID given through the app. If you set up the router using the router's web interface or you changed the SSID through the local UI, the network name may not match the name in the Network list through the app. If the name in the list needs to be updated, even if you want to use the current SSID, just use the app to rename the SSID and save it.

For instance, when the Network list shows Linksys000255 but the SSID is HomeWiFi, follow these steps:


  • Log in to the Linksys app and go to Wi-Fi Settings.
  • Tap on the WiFi Name. If the WiFi name is called “HomeWiFi”, make any small change to activate the Save button such as deleting the last character, re-entering the last character, and then tap on Save.
  • Check your network list again; the network name should now be updated to match the current SSID of your network.

6. What does the Signal Strength mean on my child nodes?

Signal Strength refers to how well a node hears the signal from another node.

7. What DNS numbers are being used when I use the Safe Browsing feature?

When turning on Safe Browsing, the OpenDNS servers being used are and

Some models offer OpenDNS and Fortinet. The Fortinet DNS number is


8. If I enable the Safe Browsing feature, can I also use the DNS setting in Local Network Settings?

No. If you choose to manually enter other DNS servers, Safe Browsing will be disabled.



9. With the latest Linksys app using the 6-tap on the screen, it is now possible to send app and sysinfo logs at the same time when requested by Linksys support or whenever there is an error prior to contacting support. This requires logging into a Linksys cloud account and selecting a network. However, If no network is selected, only app logs are sent. What should I do?

  • For iOS mobile devices, tap six times on the screen with the app open.
  • For Android™ mobile devices, open the Linksys app and then shake your phone or tap anywhere on the screen until you get the following prompt, and then tap on Share logs.


Verify the email to send the logs to and tap Share logs again. You can enter your own email to save the logs upon request.


You will get a few logs to download depending on the issue.

To open the files, use TextEdit or Notepad.


10. How do I upgrade my Linksys Mesh network?

You can either log in to the Linksys app and choose Replace Linksys router to upgrade and follow the setup flow or log out and tap on Set up a New Wi-Fi Network.


The table below describes possible errors during setup using the Linksys app along with troubleshooting tips on how to resolve them.


Error DescriptionSolution
It looks like you're not using the internet port error messageMake sure the parent router has an ethernet cable going from the Internet port on the router to your modem before setting up the router.

Bluetooth setup issues
If you are having Bluetooth issues when setting up a Linksys Mesh node/router, there are alternative methods depending on the type of product.

Linksys Cognitive Mesh product
We couldn’t find your router message when setting up your parent node
  • Keep your phone near the node you are setting up.
  • Make sure the parent node has a solid blue light for Linksys Cognitive Mesh nodes or solid purple for Linksys Intelligent Mesh nodes. This indicates the node is ready for setup.
  • Try resetting the node and running the setup again.

An internet connection is not found
  • Your modem may need a reboot. Follow the on-screen instructions to reboot the modem.
  • If your internet connection is using PPPoE or a static IP address, tap on Do you have ISP settings to enter? to customize your internet settings. Select your internet connection type, enter your settings, and follow the rest of the on-screen instructions.

Oops, we found more than one node connected message when setting up parent and child nodes at the same time.
  • Disconnect any ethernet cables from any child nodes during setup.
  • Only the parent node should have the Internet port in use by your modem. After the child nodes have been added to your network, you can then use the ports on the child nodes.

We didn’t find any nodes message when attempting to set up parent and child nodes at the same time or when adding a new child node to an existing network. 
  • Make sure the child node is powered ON and near the parent node and should be no more than 10 ft away.
  • Check if the child node has a solid purple or solid blue light depending on the model.


  • Tapping on troubleshoot will provide you with the following information.


  • If the child node is still not found, try resetting the node. Do not reset the parent node that is connected to your modem. Once you reset the child node, wait for the light to turn solid blue or solid purple and try adding it again.
Reset your node message when attempting to add child nodes during setup.
  • Reset the child node that you are attempting to add and wait for the light to turn solid blue or solid purple depending on the model, before trying again.
  • To learn about the light behavior of your Linksys Mesh system, click on the links below.
Log in to expand your network
  • To add a new child node to an existing network, tap on Go to login, enter your Linksys cloud account credentials, and then tap Set up a new Wi-Fi network.
  • To set up a new network: disconnect your mobile device from any existing WiFi network, then tap on Set up a new Wi-Fi network again.
Some nodes are having trouble joining, do you want to keep trying?sf50931-019_en_v3.png

If one of your child nodes has not been detected and it does not have a solid white light, tap on See tips to try some of the helpful tips.

You can tap on Keep trying to try adding your child node again. You can also tap on I’ll add later and finish setting up your network with the nodes that have been found and try it again after setup is complete.

The See tips link will provide additional information.


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