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AM10 and AE1000 Frequently Asked Questions

TABLE OF CONTENTS

 1.   What is the AM10 or AE1000 used for?
 2.   What operating systems are supported by the AM10 and AE1000?
 3.   What are the minimum system requirements for the Valet Connector (AM10) and Linksys AE1000?
 4.   What is the difference between the Valet Connector (AM10) and the Linksys AE1000?
 5.   What should I do when my computer does not recognize the Adapter or Valet Connector?
 6.   What should I do if my computer cannot communicate with other computers on the wireless network?
 7.   What should I do when my wireless computer has connected to the Valet in the past, but I can't get it to connect now?
 8.   How is a Valet Hotspot different from a wireless network?
 9.   How do I install the AM10 or AE1000 on my laptop?
10. Can I use the AM10 or AE1000 as my Easy Setup Key?
11. Can I copy newer drivers or any software to the AM10 built-in storage?
12. Can I install the AM10 or AE1000 on a different computer than it was originally installed on?
13. Can the AM10 and AE1000 be used on a Mac computer?
14. Can the AM10 or AE1000 be used on a third party or Linksys E-Series router?
15. Can the AE1000 connect to a 2.4 GHz and 5 GHz band simultaneously?
16. Do I have to install the software on the AM10 or AE1000 in order to use it?
17. Can I simultaneously connect on a 2.4 GHz or a 5 GHz network using my AE1000 and simultaneous dual-band router?
18. What is the data transfer rate for the AM10 and AE1000?
19. What should I do to get a good signal from the router to my computer using AM10/AE1000?
20. Does the AM10 or AE1000 work with a USB 1.0 port? 

 


1.   What is the AM10 or AE1000 used for?

The AM10 (Valet Connector) and Linksys AE1000 are used to connect your Windows computers to a wireless network, through a Valet Hotspot or Linksys E-Series router. 

NOTE:  Valet is currently available in the U.S. and Canada only.  The Linksys E2100L router is only available in the U.S.

2. What operating systems are supported by the AM10 and AE1000?

The Valet Connector (AM10) and Linksys AE1000 support the following operating systems:

• Windows XP with Service Pack 3
• Windows Vista with Service Pack 1 or better
• Windows 7

3. What are the minimum system requirements for the Valet Connector (AM10) and Linksys AE1000?

Both the Valet Connector (AM10) and Linksys AE1000 require the following:

• A computer with 1 GHz or faster processor
• 512 MB or more RAM
• An available USB 2.0 port

4. What is the difference between the Valet Connector (AM10) and the Linksys AE1000?

The Valet Connector (AM10) and Linksys AE1000 serve the same purpose; however, the main difference is that the AM10 has a certain amount of memory allocated for storage while the AE1000 doesn’t.  The storage facility on the AM10 is allocated for its installation software and drivers.  It is not recommended that you use the storage facility for your personal files.

NOTE:  Do NOT delete any of the files within the AM10 adapter.

5. What should I do when my computer does not recognize the Adapter or Valet Connector?

Make sure that the Linksys AE1000 or the Valet Connector is inserted properly in your computer's USB port and/or USB Extension Base.  You may also want to try other USB ports on your computer.

6. What should I do if my computer cannot communicate with other computers on the wireless network?

First, make sure the computers are powered ON.  Next, ensure that the Linksys AE1000 or the Valet Connector is configured with the same Wireless Network Name (SSID) and Wireless Security or Passphrase settings as the other computers on your network.

7. What should I do when my wireless computer has connected to the Valet in the past, but I can't get it to connect now?

Make sure the Valet name and password has not changed.  If it has, insert the Easy Setup Key into the computer you're trying to reconnect, to update the name and password settings.

In the event where the Easy Setup Key was not updated with the new settings, just follow the steps below:

Step 1:
Launch the Linksys Connect software.

Step 2:
Click Valet Settings if you're using a Valet Hotspot and Router Settings for Linksys E-Series routers.

Step 3:
Click Update or create key.  This will update the Easy Setup Key.

Step 4:
Insert the updated Easy Setup Key into the computer you're trying to reconnect.  This will update the name and password settings and connect the computer to the Valet Hotspot or Linksys E-Series router.

8. How is a Valet Hotspot different from a wireless network?

The Valet Hotspot is a wireless network, where you can connect multiple computers and devices (printer, phones, gaming systems, PDAs) to the Internet, and to each other.  It also offers additional functionality like providing guest access without sharing your personal network password, and parental controls where you can limit Internet access.

9. How do I install the AM10 or AE1000 on my laptop?

Installing the AM10 and AE1000 is quite simple.  Click here for a step-by-step guide.  If you’re using an AE1000, click here to learn how to set it up.

NOTE:  It is recommended that you temporarily disable your Internet security or anti-virus software before installing the AM10.  This is to prevent the AM10 from being blocked by your anti-virus software or Internet security.

10. Can I use the AM10 or AE1000 as my Easy Setup Key?

No.

11. Can I copy newer drivers or any software to the AM10 built-in storage?

Yes.  However, you are advised not to delete any of the files within AM10.

12. Can I install the AM10 or AE1000 on a different computer than it was originally installed on?

Yes.

13. Can the AM10 and AE1000 be used on a Mac computer?

No.

14. Can the AM10 or AE1000 be used on a third party or Linksys E-Series router?

Yes.

15. Can the AE1000 connect to a 2.4 GHz and 5 GHz band simultaneously?

No.

16. Do I have to install the software on the AM10 or AE1000 in order to use it?

Yes.

17. Can I simultaneously connect on a 2.4 GHz or a 5 GHz network using my AE1000 and simultaneous dual-band router?

No.  The AE1000 is a selectable Dual-Band Wireless-N USB Adapter which detects the 2.4 GHz and 5 GHz network simultaneously broadcasted by your dual-band router.  You can ONLY connect to one network at a time.  If you’re currently connected to a 2.4 GHz network, you may switch and connect to a 5 GHz network by disconnecting first from the 2.4 GHz wireless network.

18. What is the data transfer rate for the AM10 and AE1000?

The data transfer rate for the AM10 and AE100 may go as high as 300 Mbps.  In some cases, it can go even higher provided that all conditions are ideal according to the standards set by the IEEE for 802.11n.

NOTE:  The maximum performance for wireless transmission is derived from the IEEE Standard 802.11 specifications.  Actual performance can vary, including lower wireless network capacity, data throughput rate, range, and coverage.  Performance depends on many factors, conditions and variables, including distance from the access point, volume of network traffic, building materials and construction of walls, ceiling and other obstructions, operating system used mix of wireless products used, interference and other adverse conditions.

19. What should I do to get a good signal from the router to my computer using AM10/AE1000?

To get a good signal, ensure that the router is located in an open area; avoid placing it where there are obstructions like microwave, aquarium and thick walls to lessen wireless interference.

20. Does the AM10 or AE1000 work with a USB 1.0 port?

No.  Both the AM10 and AE1000 will only work with a USB 2.0 port or later.

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