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- "Linksys", "our", "us" or "we" means Linksys USA, Inc., or, as applicable depending on your country of residence, Linksys UK Limited or Linksys Pte. Ltd.;
- "Linksys websites" include all global Linksys websites.
If you are in the European Economic Area ("EEA"), for the purposes of the EU General Data Protection Regulation 2016/679 ("GDPR"), our Data Protection Representative is DataRep. If you are in the United Kingdom (“UK”), for the purposes of UK GDPR and Data Protection Act 2018, our data controller is Linksys UK Limited of Governors House, 5 Laurence Pountney Hill, London, England, EC4R 0BR.
Personal Information. This means any information that (either in isolation or in combination with other information) can be used to identify you directly or indirectly. Some examples of Personal Information include your name, address, email address, phone number, any ID number or location data.
Aggregated Information. Information may be aggregated and/or anonymized. When information is aggregated, it is combined with information about other customers and users. Aggregated information that includes Personal Information is considered Personal Information until it has been anonymized.
Anonymized Information. When information is anonymized, Personal Information is removed from collected data and the remaining portion of the data is repurposed for internal or external use, such as to determine how many users of a particular router include an Internet-enabled television in a home network environment, or how many users viewed a particular website, video, or advertisement. Anonymized Information cannot be used to identify you.
Children’s Personal Information.The Linksys websites and Linksys products and services are not directed to, nor does Linksys knowingly collect Personal Information from children under the age of 16 (“Children’s Personal Information”). If we are informed that we have collected Children’s Personal Information, we will delete that Children’s Personal Information from our systems. If you believe we might have inadvertently collected Children’s Personal Information, please contact us here. We also do not sell Children’s Personal Information.
The following provides examples of the types of information we collect about you and how we use that information.
|CONTEXT||TYPES OF INFORMATION||PRIMARY PURPOSES FOR COLLECTION AND USE OF INFORMATION|
|Account and Product Registration||We collect your name and contact information when you create an account and/or register your product. We also collect information relating to the actions that you perform while logged into your account.||We have a legitimate interest in providing account related functionalities to our users, including securely authenticating your account with us. Accounts can be used for easy checkout and to save your preferences and transaction history. Information provided during product registration also helps us provide you with information about firmware updates, service downtimes and new features and to provide you with more efficient customer support. We also use account information to notify you about changes to Linksys terms, conditions and policies to perform our contracts with you.|
|Contractor and Partner Information||We collect the name and contact information of our contractors and partners and their employees with whom we may interact.||We have a legitimate interest in contacting our contractors and business partners and communicating with them concerning normal business administration such as projects, services, and billing.|
|Customer Support||If you report a problem or contact us for support, we will collect your name, phone number and email address; and if you submit a Return Materials Authorization, we will collect your physical address and credit card number, as well as any other content that you send to us, to provide support to you.||We use your information to perform our contract to provide you with products or services and to honor product warranties. We also have a legitimate interest in providing support to our customers and fixing issues that they bring to our attention.|
|Demographic Information||We may collect demographic information, such as your age or location.||We have a legitimate interest in understanding our users and providing tailored services.|
|Employment||If you apply for a job posting or become an employee, we collect information necessary to process your application or to retain you as an employee. Providing this information is required for employment.||In certain jurisdictions including the UK and EEA, we use information about current employees to perform our contract of employment, or the anticipation of a contract of employment with you. In some contexts, we are also required by law to collect information about our employees. We also have a legitimate interest in using your information to have efficient staffing and work force operations.|
|Feedback, Discussion Forums and Social Media||If you participate in a discussion forum on our website, provide us with feedback or interact with us on one of our social media sites, we will collect your name and email address, as well as any other content that you send to us, in order to reply.||We have a legitimate interest in receiving, and acting upon, your feedback or issues, as well as monitoring and regulating forums you choose to participate in. We also have a legitimate interest in developing new products and improving current products based on your feedback.|
|Marketing List||When you sign up for one of our marketing lists, we collect your email address or SMS text number, depending on the list.||We share information about our products and services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our products or services that we feel may interest you.|
|Mobile Devices||We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website.||We have a legitimate interest in understanding how users interact with us and with our products and services on their mobile devices.|
|Order Placement and Purchase||We collect your name, billing address, shipping address, email address, phone number, and credit card number when you place an order on one of our ecommerce sites.||We use your information to perform our contract to provide you with products or services. We also use order and purchase information to comply with legal requirements to which we are subject, such as tax and financial reporting requirements.|
|Promotions||We collect information that you provide as part of a promotional opportunity, including co-branded promotions with another company.||We have a legitimate interest in fulfilling our promotions.|
|Public Health and Safety||In certain situations where a serious public health threat has been identified, we may collect information from employees, guests, and other individuals accessing our facilities. This may include medical and health information, such as body temperature, symptoms, vaccination status, and underlying health conditions. In some cases, we may also collect medical, health, and related information about an employee’s children, family members, or other individuals under the employee’s care.||We have a legitimate interest in protecting the health and safety of our employees and guests. In some jurisdictions, we may be required by law, regulation, or governmental order to collect and retain information related to issues of public health and safety. We have a legitimate interest in complying with the laws in the jurisdictions in which we operate.|
|Sweepstakes or contests||When you participate in a sweepstakes or contest, we collect information about you which includes contact information to notify you if you are selected and to add your name to a winners list.||We have a legitimate interest in operating the sweepstakes. In some contexts, we are also required by law to collect information about those that enter our sweepstakes and we have a legitimate interest in complying with those laws.|
|Website interactions||We use technology to monitor how you interact with our website. This may include which links you click on, information that you type into our online forms, products you viewed or searched for, page response times, download errors, length of visits to certain pages, videos watched, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page. This may also include information about your device or browser.||We have a legitimate interest in understanding how you interact with our website to better improve it, to ensure that content is presented in the most effective manner, to troubleshoot issues relating to website navigation and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud and ensuring that your experience on our websites is as secure as possible.|
|Web logs||We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, language preferences and/or a date/time stamp for visitors.||We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our website services is the most popular.|
Under no circumstances do we rent or sell your Personal Information. We will only share your Personal Information with third parties for marketing purposes if you have granted us permission to do so, and in accordance with the Marketing” section below. We share Personal Information in the following ways:
- within Linksys for purposes of data processing or storage.
- with Linksys’s service providers. Our service providers are not allowed to use, share, or retain your Personal Information except as permitted by us.
- with other third parties with your consent. Please note that if you consent to the disclosure of your Personal Information to a third party, that third party will apply its own privacy practices. You should carefully review the privacy notice of any third party before providing them with your Personal Information.
- with service providers, advisors or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of our assets. If Linksys merges with, acquires or is acquired by another entity, Personal Information would be transferred as a whole to the successor entity.
- to comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims.
In addition, we share aggregated anonymized information with third parties and service providers for a variety of purposes, including to analyze trends about home networking use, to show third parties how their products could work with Linksys products and to generally improve our products and services. We've taken steps to ensure that this information cannot be linked back to you, and we require third parties to keep all shared information in its anonymized form.
Any service providers with whom we share your Personal Information are required to maintain the confidentiality of Personal Information and are prohibited from using it for any other purpose. We will take all reasonable steps to make sure these service providers comply with the same privacy principles that govern our collection of your Personal Information.
We will ask for your consent, such as by email response, opt-in box or click through agreement acceptance, before we use or share your Personal Information for any other purpose.
You have the right to ask us not to process your Personal Information for marketing purposes. Before collecting your Personal Information, we will inform you if we intend to use it for marketing purposes, or if we intend to disclose it to any third party for marketing purposes.
If you do not wish to receive direct marketing material from us or a third party, in addition to following the "Unsubscribe" instructions in a marketing email, you can send us a request here.
WHERE WE STORE YOUR INFORMATION
The data that we collect from you may be transferred to and stored at various locations globally, including the United States. It may also be processed by Linksys staff or contractors operating outside your country of residence (including if you are in Europe, outside of the EEA, if you are in Australia or New Zealand (“ANZ”), outside of ANZ, or if you are in the UK, outside the UK) who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details or the provision of support services. We also use cloud-based applications and services to store and process your Personal Information, which may result in your Personal Information being stored outside your country of residence (or the EEA, ANZ or the UK).
UPDATING YOUR PERSONAL INFORMATION
We need your help in keeping your Personal Information accurate and up to date, so please notify us of any changes to your Personal Information. You can access and update your Personal Information and communication preferences at any time in the following ways:
- by clicking the "Unsubscribe" link in any email you receive from us;
- by sending a request to us here. Please be sure to include your name, email address and specific relevant information about the information you would like to change or the material that you no longer wish to receive; or
- for many Linksys websites and Linksys products, by signing into your online account located at the URL provided when you signed up for the Linksys website or service.
You have a number of rights in relation to your Personal Information. These can differ by country and jurisdiction. You may have the following rights:
- The right to correct your data if it is inaccurate or incomplete.
- The right to transfer Personal Information you have provided to us to a third party if we are processing that Personal Information on either the basis of your consent or to perform a contract with you.
- The right to delete your Personal Information, unless we are required to retain it by law, or to establish, exercise or defend legal claims, or for another one of our business purposes.
- The right to receive a copy of your Personal Information held in our current records. If you are outside the UK, EEA or California, we may make a reasonable charge if records must be accessed from backed up or archived records. Note that California residents may be entitled to ask us for a notice describing what categories of Personal Information (if any) we share with third parties or affiliates for direct marketing.
If you are resident in the UK or EEA, you also have the following rights:
- The right to withdraw your consent to our processing of your Personal Information at any time after you have consented, including opting out of receiving marketing materials. The easiest way to do this is by clicking the "Unsubscribe" link in any email you receive from us.
- The right to restrict our processing of your Personal Information where you believe such Personal Information to be inaccurate, our processing to be unlawful, or that we no longer need to process such Personal Information for a particular purpose (unless we are not able to delete the Personal Information due to a legal or other obligation or because you do not wish for us to delete it).
- The right to object to such processing on grounds relating to your particular situation, where the legal justification for our processing of your Personal Information is our legitimate interest. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process your Personal Information to establish, exercise or defend legal claims.
You can address written requests and questions about your rights to us through our online webform, located here. If you are in California, you can also contact us by phone at 800-405-8760.
Linksys has appointed DataRep as its Data Protection Representative for GDPR purposes. If you are a resident of the EEA and Linksys has processed or is processing your personal data, you can contact DataRep directly in your home country to exercise your rights. You may do so by:
- sending an email to DataRep at email@example.com,
- contacting DataRep on its online webform located here, or
- mailing your inquiry to DataRep at Cuserstraat 93, Floor 2 and 3, Amsterdam, 1081 CN, Netherlands. When mailing inquiries, please mark your letters for “DataRep” and not “Linksys”.
Please refer clearly to Linksys in your correspondence. If you have any concerns over how DataRep will handle your personal data, please refer to DataRep’s privacy notice located here.
We will respond to your request promptly upon receipt. If you are in the UK or EEA, this will be within one month of receipt, or, if further time is required, we will inform you of this and the reason for the delay. We may ask you to verify your identity before we can act on your request. We may conduct an identity verification by phone call or email. Depending on your request, we may ask for information such as your name, the email address connected to your account with us or the date of a support call you made to us. We may also ask you to provide a signed declaration confirming your identity.
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us.
If you are an authorized agent submitting a request on behalf of an individual in California, you must attach a copy of the following information to the request:
- A completed Authorized Agent Designation Form, located here, indicating that you have authorization to act on the consumer’s behalf.
- If you are a business, proof that you are registered with the Secretary of State to conduct business in California.
If we do not receive both pieces of information, the request will be denied.
If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. Please click here for a list of contact details for the EEA data protection authorities. If you are in the UK, you have the right to lodge a complaint with the UK Information Commissioner’s Office if you believe we have not complied with applicable data protection laws.
INFORMATION FOR CALIFORNIA RESIDENTS
RETENTION OF PERSONAL INFORMATION
To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements
COOKIES, WEB BEACONS AND OTHER WEB TOOLS
Linksys uses automatic data collection tools such as cookies, embedded web links and widgets. These tools collect certain information that your browser or your mobile device sends to Linksys websites and Linksys Products.
Some websites have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals.
We strive to maintain appropriate administrative, technical and physical safeguards designed to protect Personal Information collected by Linksys websites and Linksys products. Unfortunately, the transmission of information via the Internet is not 100% secure. If you use a computer or device that can be accessed by others, other people may be able to access unencrypted Personal Information. If you do not want your Personal Information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access.
We recommend that you take every precaution in protecting your Personal Information when you are on the Internet. For example, create strong passwords by using a combination of upper and lower case letters, numbers and special characters, change your passwords often, and make sure you use a secure browser. Make sure you choose a unique password that you do not use for other Internet-based services and websites. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as "friendly names") may be detectable by Linksys and by others outside your home, so you should not use Personal Information as part of your friendly names.
If we are required by law to inform you of a breach to your Personal Information, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
LINKS TO OTHER SITES
If you participate in or post information to a discussion forum or chat room on any Linksys website or Linksys product, you should be aware that the information you provide there will be made broadly available to others, and can be read, collected, forwarded or used by other users of these forums, potentially inside or outside Linksys, who have access to that forum. This information could also be used to send you unsolicited messages. Please recognize that individual forums may have additional rules and conditions. Each participant's opinion on a forum or chat room is his or her own and should not be considered as reflecting the opinion of Linksys. We are not responsible for Personal Information or any other information you may choose to submit in these forums, or the consequences of any submission. If at any time you would like to remove a posting, please contact us here. Keep in mind that removal of a posting from a forum or chat room does not mean that the posting has been completely removed from the Internet.
HOW TO CONTACT US
If you are in California, by phone at 800-405-8760.
If you are in the EU, to DataRep by email at firstname.lastname@example.org, at DataRep’s online webform located here, or by mail to DataRep at Cuserstraat 93, Floor 2 and 3, Amsterdam, 1081 CN, Netherlands. When mailing inquiries, be sure to mark your letters for “DataRep” and not “Linksys”.
If you are in the UK, by mail to our data controller at Linksys UK Limited of Governors House, 5 Laurence Pountney Hill, London, England, EC4R 0BR.
We treat all complaints about a breach of the privacy laws seriously. Someone from Linksys will investigate your complaint and respond to you within a reasonable time.Scroll Up
Revised and Updated Effective March 11, 2022