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Linksys LAPAC2600C Frequently Asked Questions

TABLE OF CONTENTS
 
PRODUCT INFORMATION

1.  What is the Linksys LAPAC2600C Business Dual-Band Cloud Access Point?
2.  What are the power adapter specifications of the Linksys LAPAC2600C?
3.  What is included in the packaging of the Linksys LAPAC2600C?
4.  What does the light on my Linksys LAPAC2600C indicate?
5.  What is the data rate of the Linksys LAPAC2600C?
6.  How many LAN ports does the Linksys LAPAC2600C have?
 
SETUP AND INSTALLATION

1.  How do I create a Cloud account?
2.  How do I create a network?
3.  How do I switch from one network to another?
4.  How do I know which network I’m currently in?
5.  How do I view a list of all my networks?
6.  How do I delete a network?
7.  How do I add a Linksys LAPAC2600C to a network?
8.  How do I rename a client?
9.  How many networks and Linksys Business Cloud Access Points can I create under my Cloud account?
10.  Can I add a Linksys LAPAC2600 to my Cloud account?
11.  How do I create an SSID?
12.  How do I enable or disable the SSID broadcast?
13.  How do I enable the map location for an access point?
14.  What is the default IP address and password of the Linksys Business Cloud Access Points?
15.  How do I change the default local admin password of my Linksys Business Cloud Access Point?
16.  How do I change my Cloud account password?
17.  I am replacing my Linksys LAPAC2600C.  Do I need to do anything?
18.  Can I manage my access point using the Cloud and the local interface at the same time?

FEATURES AND FUNCTIONS

1.  What Wi-Fi security settings does the access point support?
2.  What is the difference between SSIDs and Wireless SSID slots?
3.  How do I add a Wireless SSID slot to a specific access point?
4.  How many Wireless SSID slots does an access point support?
5.  How do I change the channel of the access point?
6.  How do I change the time zone of an access point?
7.  What is a Splash page and how do I configure it?
8.  How do I change or configure my Account settings?
9.  Can I add other members to manage my Cloud account?
10.  Can I transfer the ownership of my Cloud account to another member?
11.  How do I delete a member from my Cloud account?
12.  How do I add an access point to my Inventory?
13.  How can I manage my Linksys LAPAC2600C remotely and locally?
14.  How do I disable the Linksys Cloud Manager?
15.  Do the Linksys Business Cloud Access Points support Notification settings?
16.  What Local settings can I only configure when the Linksys Cloud Manager is enabled?

ADVANCED SETTINGS

1.  How do I configure the VLAN settings of my Linksys Business Cloud Access Points?
2.  How does Client Isolation work?
3.  Can I manually upgrade the firmware of my Linksys Business Cloud Access Point?
4.  Does the Linksys Business Cloud Access Point support bandwidth limitation?
5.  What are the TCP or UDP ports used by the Linksys LAPAC2600C in the Cloud?

TROUBLESHOOTING

1.  Why is my Linksys LAPAC2600C showing Offline in the Cloud?
2.  How do I delete an access point from a network?
3.  There are no Wireless SSID slot names to select for the access point, what could be the problem?
4.  How do I change the settings of a Wireless profile?
5.  How do I reset my Linksys Business Cloud Access Point to factory defaults?
 

PRODUCT INFORMATION

1.  What is the Linksys LAPAC2600C Business Dual-Band Cloud Access Point?
 
The Linksys LAPAC2600C Business Dual-Band Cloud Access Point is built with Linksys Cloud Manager, allowing you to remotely manage multiple access points, sites, and businesses under one login and easy-to-use dashboard.  Features, such as the network map, let you see the current status of all your networks including how many devices and clients are in use at each location.  You can also view statistics and details on your networks or on each access point, and how much bandwidth is being used.  To know more about the Linksys LAPAC2600C, click here.

2.  What are the power adapter specifications of the Linksys LAPAC2600C?
 
The Linksys LAPAC2600C comes with an AC 12V, 2.5A power adapter.
 
3.  What is included in the packaging of the Linksys LAPAC2600C?
 
The following are the Linksys LAPAC2600C packaging contents:
  • Linksys LAPAC2600C
  • Quick start guide
  • Ethernet cable
  • AC power adapter
  • CD with documentation
  • Mounting kit and bracket
  • Ceiling mount back plate
  • Drilling layout template
4.  What does the light on my Linksys LAPAC2600C indicate?
 
The light on the access point’s front panel indicates its status and activities.  For a detailed description, click here.

5.  What is the data rate of the Linksys LAPAC2600C?
 
The Linksys LAPAC2600C delivers a data rate of up to 800 Mbps for 2.4 GHz and up to 1.8 Gbps for 5 GHz.
 
6.  How many LAN ports does the Linksys LAPAC2600C have?

The Linksys LAPAC2600C has two LAN ports with the following functions:
  • Port 1 – supports PoE+ (IEEE 802.3at).  You can use this port to power the access point using a PoE+ switch or injector.  This port has maximum power consumption of 25 W.
  • Port 2 – is a non-POE port.  This can be used instead of Port 1 but it requires an AC power adapter to power the access point.
To know more about the Linksys LAPAC2600C, click here.

SETUP AND INSTALLATION

1.  How do I create a Cloud account?
 
To learn how to create a Cloud account, click here.

2.  How do I create a network?
 
To learn how to create a new network, click here.
                 
3.  How do I switch from one network to another?
 
The name of the current network you are in should appear on the top-left section of the page.  To learn how to switch from one network to another, click here.
 
4.  How do I know which network I’m currently in?
 
Once you have selected a network, its name will appear on the top-left section of the page.  
 
5.  How do I view a list of all my networks?
 
The Networks page of the Linksys Cloud Manager is the landing page of your account.  Here, you can view the list of all your networks.  You can also select a network to enter and configure its settings.  To know more about the Networks page of your Linksys Cloud Manager, click here
 
6.  How do I delete a network?
 
To delete a network, follow the steps below:
 
Step 1:
Log in to the Linksys Cloud Manager.  To learn how, click here.

Step 2:
Click on the ellipsis icon of the network you want to delete.
 
Step 3:
Select Delete from the list.
 
Step 4:
Click on Delete again.
 
NOTE:  Any access point in the network that you are about to delete will be moved to Inventory.
 
7.  How do I add a Linksys LAPAC2600C to a network?
 
To add your access point to a network, you will need its serial number and MAC address.  For step-by-step instructions, click here

If you have access points in the Inventory, click your account name icon (the account name's initial letter) on the top right-hand corner and select Inventory.  Click on the ellipsis icon of the access point you want to transfer then select Add to network.  Select the network where you want to place the access point then click the Add button.

8.  How do I rename a client?
 

Log in to the Linksys Cloud Manager and select a network.  Click on the Clients tab then select a client from the list.  Click the ellipsis icon, then click Rename.  Enter a name in the field, then click Confirm.
 
9.  How many networks and Linksys Business Cloud Access Points can I create under my Cloud account?
 
A Cloud account can have an unlimited number of networks as well as access points.
 
10.  Can I add a Linksys LAPAC2600 to my Cloud account?
 
No.  The Linksys Cloud Manager only supports the Linksys LAPAC1200C, Linksys LAPAC1750C and Linksys LAPAC2600C.
 
11.  How do I create an SSID?
 
To create Wireless profiles, go to the SSIDs page.  To learn more, click here.

12.  How do I enable or disable the SSID broadcast?
 
Follow the steps below to learn how to disable or enable an SSID:
 
Step 1:
Log in to the Linksys Cloud Manager.  To learn how, click here.

Step 2:
In the Networks page, select a network and then click the SSIDs tab.
 
Step 3:
Click the Settings button alongside the SSID.
 
Step 4:
Under General, go to the Status section and toggle the switch to enable or disable it.  Click Save.

13.  How do I enable the map location for an access point?
 
Follow these steps to enable the map location:
 
Step 1:
Log in to the Linksys Cloud Manager.  To learn how, click here.

Step 2:
In the Networks page, select a network.
 
Step 3:
Click the Access Points tab then select an access point.
 
Step 4:
Click on Details > Location.  Click on Edit and enter an address, city or zip code.
 
Step 5:
Click Save once done.

 
14.  What is the default IP address and password of the Linksys Business Cloud Access Points?
 
If no DHCP server is detected, the default IP is 192.168.1.252 and admin is the default password.
 
15.  How do I change the default local admin password of my Linksys Business Cloud Access Point?
 
To change the default local admin password on all your access points in a network, log in to your Linksys Cloud Manager and select your network then go to Settings > Access point configuration.  For complete instructions, click here.

To change a specific access point's password, follow the steps below:

 
Step 1:
Log in to the Linksys Cloud Manager.  To learn how, click here.

Step 2:
In the Networks page, select a network.
 
Step 3:
Click the Access Points tab then select an access point. 
 
Step 4:
Click on the More tab.
 
Step 5:
Click the Edit link next to the Local Access credentials then uncheck the Get networkwide configuration.
 
Step 6:
Enter your new password then click the Save button.

16.  How do I change my Cloud account password?
 
Follow the steps below to change your Cloud account password:

 
Step 1:
Log in to the Linksys Cloud Manager.  To learn how, click here.
 
Step 2:
Click your account name icon (the account name's initial letter) at the top right-hand corner > Account settings > Security.
 
Step 3:

Click on Change, then enter your current and new passwords.  Enter also your new password in the Confirm password field.
 
Step 4:
Click Save.

17.  I am replacing my Linksys LAPAC2600C.  Do I need to do anything?

If you are replacing your Linksys LAPAC2600C, delete the access point from the Cloud.  To learn how, click here.

18.  Can I manage my access point using the Cloud and the local interface at the same time?

No. You can only manage the access point using either the Linksys Cloud Manager or the local login.  If you want to manage your access point through the local interface, you will need to disable the Linksys Cloud Manager.

NOTE:  If your access point is linked to your Cloud account, then you disable the Cloud Manager but later on decide to re-enable it, you will need to delete your access point from the Cloud and add it again.  Otherwise, your access point will appear offline in the Cloud.

FEATURES AND FUNCTIONS

1.  What Wi-Fi security settings does the access point support?
 
The Linksys Cloud Manager supports WPA2™, WPA2 Enterprise, or Open authentication only.  If your network requires other type of wireless security such as WEP: 64 bits or 128 bits, WPA™ Personal, WPA/WPA2 Personal, WPA Enterprise, RADIUS, you will need to disable the Linksys Cloud Manager and manage the access point via the local web interface.
 
2.  What is the difference between SSIDs and Wireless SSID slots?
 
The SSIDs page allows you to create SSIDs (think of this page as your Wireless profiles).  You can also configure the Splash page settings (Captive Portal) or set a bandwidth limit to an SSID.  A network can have unlimited SSIDs which are created in the SSIDs page.  To learn more, click here.

The Wireless SSID slots page displays the Wireless profiles that are associated to the access point you are currently configuring.  An access point can have up to eight Wireless SSID slots.

NOTE:  If you enable the Splash page feature on a Wireless profile, an access point can have a maximum of two concurrent Wireless SSID slots with the Splash page enabled and up to six Wireless SSID slots without Splash page.


3.  How do I add a Wireless SSID slot to a specific access point?
 
To learn how to add a Wireless SSID slot to a specific access point, click here

4.  How many Wireless SSID slots does an access point support?
 
An access point can support up to eight Wireless SSID slots.
 
NOTE:  If you enable the Splash page feature on a Wireless profile, an access point can have a maximum of two concurrent Wireless SSID slots and up to six Wireless SSID slots without Splash page.

 
5.  How do I change the channel of the access point?
 
To learn how to change the channel of the access point, go to the Radio section of your Linksys Cloud Manager's Access Points settings page.  For specific instructions, click here.

6.  How do I change the time zone of an access point?
 
To learn how to change the time zone of your access point, go to the More section of your Linksys Cloud Manager's Access Points settings page.  For specific instructions, click here.

7.  What is a Splash page and how do I configure it?
 
The Splash page is the same as a Captive Portal that allows you to block wireless clients from accessing the network until user verification has been established.  To configure this, click here.

8.  How do I change or configure my Account settings?
 
For complete instructions on how to change or configure your Account settings, click here.

9.  Can I add other members to manage my Cloud account?
 
Yes.  To learn how, click here.

10.  Can I transfer the ownership of my Cloud account to another member?
 
Yes.  You can transfer ownership to another member who has an admin role.  To do that, you will need to add a member first and the new member will need to accept the invite and create a Cloud account before you can transfer ownership.  To learn more, click here.

11.  How do I delete a member from my Cloud account?

To learn how to manage members or delete a member, click here.

12.  How do I add an access point to my Inventory?
 
The Inventory is the virtual repository for access points you are not using.  To add an access point to the Inventory, click here.
 
13.  How can I manage my Linksys LAPAC2600C remotely and locally?
 
To manage your access point locally, you need to access its local interface and manage the settings from there.  To manage it remotely, you need to create a Cloud account and add the access point to your account.  For complete instructions, click here.
 
NOTE:  If you have just added an access point to the Cloud and you decide to manage it locally instead, you will need to disable the Linksys Cloud Manager via the local interface.  Disabling or enabling the Linksys Cloud Manager will reset the settings of your access point and you will need to reconfigure it.
 
14.  How do I disable the Linksys Cloud Manager?
 
Disabling or enabling the Linksys Cloud Manager will reset the settings of your access points and you will need to reconfigure it.  To learn how to disable or enable the Linksys Cloud Manager, click here.
 
15.  Do the Linksys Business Cloud Access Points support Notification settings?
 
Yes.  To learn how to enable Notifications, you need to access your Linksys Cloud Manager's Settings page.  For specific instructions, click here.
 
16.  What Local settings can I only configure when the Linksys Cloud Manager is enabled?
 
When the Linksys Cloud Manager is enabled, you will only have the following configurations on your local interface:
  • Cloud Manager Tab – shows that the Linksys Cloud Manager is enabled.
  • System Status Tab – contains read-only information about your access point such as LAN Status, Wireless Status, Wireless Clients, Statistics and Log View
  • Diagnostics Tab – allows you to Ping Test your connection and shows you the Diagnostic Log
If you need to use the advance features of your Linksys Business Cloud Access Points, you can turn OFF the Linksys Cloud Manager and manage the access point using a local browser.
 
NOTE:  Disabling or enabling the Linksys Cloud Manager will reset the settings of your access points and you will need to reconfigure it.  To learn more, click
here You also need to delete the access point from the Cloud.  To learn how to delete an access point, click here.  Once deleted, add the access point back into the Cloud.  To learn how, click here
 
ADVANCED SETTINGS

1.  How do I configure the VLAN settings of my Linksys Business Cloud Access Points?
 
To configure the VLAN settings, access your Cloud account.  For instructions, click here.
 
2.  How does Client Isolation work?
 
When Client Isolation is ON, it prevents wireless clients from communicating to each other within the same SSID and same radio.  When Client Isolation is OFF, clients connected to the same SSID and same radio band will be able to communicate to each other.  To learn more, click here.
 
3.  Can I manually upgrade the firmware of my Linksys Business Cloud Access Point?
 
If you are managing the access point via the Linksys Cloud Manager, you can only perform firmware updates via the Cloud.  To learn how to do this, click here.
 
If you need to do a manual firmware update, you can do so via the local interface but you will need to disable the Linksys Cloud Manager first, which will reset your access point's settings.  You will also need to delete the access point from the Cloud and add the access point again into the Cloud.  To learn how to upgrade the Linksys Business Cloud Access Point's firmware through the local interface, click here.
 
4.  Does the Linksys Business Cloud Access Point support bandwidth limitation?
 
Yes.  To set the Bandwidth limitation, access your Cloud account.  To learn how, click here.
 
5.  What are the TCP or UDP ports used by the Linksys LAPAC2600C in the Cloud?
 
The access point will communicate to the Cloud with port 8002 (TCP).  In case port 8002 (TCP) is closed, the access point will change and use port 443 (TCP) instead.  
 
NOTE:  Port 443 (TCP) is a fallback port.  If the access point uses it to connect to the Cloud, it will not use port 8002 (TCP).  Port0 443 (TCP) is the same as ports used by HTTPS applications.  It should be open by default in most networks.

 
TROUBLESHOOTING

1.  Why is my Linksys LAPAC2600C showing Offline in the Cloud?
 
The access point will display offline due to one of the following reasons:
  • If the access point is down or is not connected to the internet
  • If the access point was reset
  • If the Linksys Cloud Manager was disabled or re-enabled
To fix these, follow the troubleshooting tips below: 
 
TIP 1:  Confirm the status of the access point by logging in to its local interface.  If the access point has the Cloud module enabled, then you can check the LAN settings or use the Ping test tool or check the network connections.  Once the access point will be able to reach the internet via 8002 (TCP) or 443 (TCP), it should apply the configuration in less than 3 minutes. 
 
TIP 2:  If the Cloud button at the top right-hand corner of the local interface shows Enable Cloud Manager, this means that the Cloud is disabled.  You need to enable it and delete it from the Cloud.  To learn how to delete the access point from the Cloud, click 
here.  Once deleted, add the access point back into the Cloud.   To learn how, click here
 
2.  How do I delete an access point from a network?
 
Follow the steps below to delete an access point from a network.
 
Step 1:
Log in to the Linksys Cloud Manager.  To learn how, click here.
 
Step 2:
In the Networks page, select a network and click Access Points tab.
 
Step 3:

Select your access point, click the ellipsis icon, then click Delete.

Step 4:
Click Delete to proceed.
 
3.  There are no Wireless SSID slot names to select for the access point, what could be the problem?
 
To add a Wireless SSID slot, a Wireless profile must first exist.  To create a new Wireless profile, go to the SSIDs page to create it.  To learn more, click here.
 
4.  How do I change the settings of a Wireless profile?
 
To learn how to create and edit Wireless profiles, click here.
 
5.  How do I reset my Linksys Business Cloud Access Point to factory defaults?
 
To reset the device to factory default settings, press and hold the reset button for longer than 15 seconds or until you see the light indicator is blinking red.

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