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Checking and upgrading the current firmware version running on the camera

This article will guide you on how to check and upgrade the firmware of your camera.  Before upgrading the firmware, you need to go through several steps:

i.  Checking the firmware of the camera
ii. Upgrading the camera to the Latest firmware

Checking the firmware of the camera

Step 1:
Launch any web browser and enter the camera's IP address in the Address bar. 

 

NOTE:  To learn how to get the IP address of your camera, click here.

Step 2:
Click the Setup tab at the top of the screen. 

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Step 3:
Click Status located at the left side of the page.  The version number of the firmware currently installed is displayed here.
 

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Upgrading the camera to the latest firmware

If the camera is functioning well, there is no need to download a newer firmware, unless the specific version has a new feature that you want to use.  Loading a new firmware into the Camera does not always enhance its performance.

Linksys recommends that when you upgrade the camera's firmware, use a computer within the camera's local network.  If you attempt to upgrade the camera's firmware from a remote location (i.e. using a computer outside of the camera's local network), the upgrade will fail. 

NOTE:  When you upgrade the Camera's firmware, you may lose the settings you have saved previously.

Step 1:
Log on to the Linksys Support Site.

Step 2:
Enter the model number of your camera on the Search by Product Name or Model Number.

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NOTE:  If you don’t know the model number of your camera, click on Where’s my model number.  Make sure to take note of the hardware version beside your model number. 
    
Step 3:
Click the Downloads tab on the navigation bar.  Alternatively, scroll down and click the Download Software link.

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Step 4:
Click the Hardware version of your device.

NOTE:  Select the appropriate hardware version for your camera.  The hardware version can be seen beside the model number on your camera. 

 

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Step 5:
Click the Download link under Firmware to download the latest firmware. 

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Step 6:
Click Save in the File Download dialog box that appears.  Look for the Save As dialog box, choose a location for the file like the Desktop and click Save.  When the download is complete, click Close, if prompted.

NOTE:  Be sure to remember the file name and location where you saved it.

NOTE:  Image may vary depending on the operating system of your computer.

Step 7:
If the firmware file you have downloaded is in zip format, double-click the zip file and extract its contents to a single folder or to the Desktop.

 NOTE:  Image may vary depending on the operating system of your computer.

Step 8:
Log back in to your camera’s setup page and click Setup.

Step 9:     
Click Administration then select Upgrade Firmware.

Step 10:     
On the Upgrade Firmware screen, click the Browse button and select the extracted file. Then, click Start Upgrade.

NOTE:  Do not turn off the device or reset the device while the firmware is being upgraded.  If you experienced the Upgrade File Format Error, download the firmware file and try to upgrade the firmware again.

Step 11:      
Reset the video camera to successfully load the firmware.  For more instructions on resetting the camera, click here.

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