Linksys X3500 FAQs



HARDWARE INFORMATION
What is the Linksys X3500?The Linksys X3500 is a high-speed ADSL gateway that can be set up for both cable and DSL connection. It has a Guest Access feature that lets you create a separate WiFi for guests while keeping your local network secured. It can be installed as either as gateway or as router only depending on your setup.
How do I set up the Linksys X3500?
The router can be set up either through its web browser  or the Setup Wizard.
What is the warranty period of the router?The warranty period is 2 years in Europe, Middle East and Africa, and 1 year in Asia Pacific.
What are the default IP address, username, and password of the router's web browser?The default IP address is 192.168.1.1 and the user name and password are both "admin".
How do I reset the router to its factory default settings?Press and hold the Reset button at the back of the router for approximately 5 seconds then release. You can also restore the gateway to its default settings by clicking on Restore Factory Defaults from the Administration > Factory Defaults page on the gateway's web browser.
How do I reboot the router?You can power OFF the device then power it ON again, or click on Reboot in Setup > Basic Setup in the web browser.
Does the router support remote management?Yes.
Does the router support IPv6?Yes, it supports both IPv4 and IPv6 in dual stack mode.
Does the router support Annex A and Annex B in one unit?No, it only supports Annex A. 
Does the router support Linksys Smart WiFi?No, it does NOT support Linksys Smart WiFi.  The router has the traditional web browser only. 
What light indicators are on the router?The Linksys X3500 has the following indicators lights: ethernet LAN, Wi-Fi Protected Setup™ (WPS), Wireless, WAN, internet, and power.  

SPECIAL FEATURES
What is the maximum supported capacity of the USB storage feature of the router?The maximum supported capacity of the USB storage feature is 3 TB (Terabytes). 
Can I use a USB 2.0 hard drive on the gateway’s USB port?Yes.
Does the router support network USB printers?Yes.
What DDNS providers does the router support?The router supports DynDNS.org.
Can the Linksys X3500 be used as a Dynamic Host Configuration Protocol (DHCP) server for my network?
Yes, you can install it as a router and DHCP server.
What is MAC Address Clone and what is it for?A Media Access Control (MAC) address is a unique identifier pre-assigned to the network adapter of the computer. This is used by most cable internet service providers (ISPs) for authentication so subscribers can establish internet connection.
 
To set up your Linksys modem / router to work with your ISP, you have to enable the MAC Address Clone feature on the router. This will allow your ISP to recognize the router as the computer with the registered MAC address.
How many static routes can I set up between the gateway and another network?You can setup as much as 20 static routes between the gateway and another network.
Does the router support wireless Quality of Service (QoS) and Internet Access Priority QoS?Yes.
Does the router support transmission of the log information to a log server?No.
Will the router lose the settings I have customized whenever I update the firmware?Yes, you may lose the customized settings you have made on your Linksys X3500 when you update the firmware. However, you can backup and restore the settings you have made so you won’t have to manually reconfigure your gateway.
Can the IP address number assigned by DHCP server be more than 253?No.
What is Diagnostics and what is it for?Diagnostics is a feature that allows you to check the internet connection using the ping and traceroute commands.
What is Port Forwarding?Port Forwarding allows you to set up public services on your network, such as web servers, FTP servers, e-mail servers, or other specialized internet applications.
What is Port Triggering?Port triggering allows the router to watch outgoing data for specific port numbers. You can check your software application to find out the ports you need for this application. 
Can I select a time zone and automatically adjust the clock for daylight saving changes?Yes.
Which dynamic route protocol is supported on the router?It is compatible with RIP / RIPv2 dynamic route protocol and supports 20 static routes at most.
What network standards does the router support? The router supports 802.11a, 802.11b, 802.11g, and 802.11n.
What is Universal Plug and Play (UPnP®)?UPnP allows Windows® to automatically configure the router for various internet applications, such as gaming and video conferencing.
Does the router have a Backup and Restore feature?Yes.
Does the router have a built-in media server?Yes, it has a built-in media server which allows you to stream music, pictures, or videos from the USB drive to a UPnP-compatible media adapter.
Does the router allow you to create an FTP server?
Yes, the router allows you to create an FTP server that can be accessed from the internet or your local network. 
 
To create an FTP server for your Linksys X3500, follow the steps below:
 
1. Connect your gateway to a computer using an ethernet cable, then access the web browser. 
 
2. Click on Storage FTP Server.
 
3. Enter your preferred name on the FTP Server Name field.
 
4. Select Enabled to use the gateway as an FTP server.
 
5. Enter the port number to use in the FTP Port field. The default port number is 21.
 
6. Click Specify Folder to create an FTP folder. The FTP Folder screen will then appear. 
 
7. Enter a name for the FTP folder in the Display Name field.
 
8. Click Select to specify a folder for FTP client access. Then click the Enter into Folder to display the sub-folders.
 
If you want to create a new folder, enter your preferred name in the New Folder field then click Create.
 
9. Set a group or user access by selecting from the Available Groups columns, then click the transfer >> button.
 
10. Click on Save Settings to change the settings.   
What radio band options are on the router?
You can select between Auto and Standard - 20MHz channels. The Standard channel is what all B/G/N devices will use.  
 
You also have the option to set the radio band channel to Wide to allow Wireless-N devices to use two channels to improve their performance: a primary one (Auto) and a secondary one (Standard Channel). 

SECURITY SUPPORTED
What security modes does the router support?It supports the following security options: WPA2™ / WPA™ Mixed Mode, WPA2 Personal, WPA Personal, WPA2 / WPA Enterprise Mixed Mode, WPA2 Enterprise, WPA Enterprise and WEP.
What is the default WiFi name of the router?The default WiFi name is LinksysXXXXX. The XXXXX is the last five digits of the router’s serial number, which is found at the bottom of the device.
What encryption is supported by in WEP security mode?The Linksys X3500 supports the following WEP security modes: 40 / 64-bit (10 hex digits) and 104 / 128-bit (26 hex digits).
What is Wireless MAC Filter and what is it for?

Wireless MAC Filter allows you to filter your network’s wireless access using the MAC addresses of the wireless devices transmitting within your network’s radius. It is one of the security options you can use to protect your WiFi. 
 
You can add up to 32 MAC addresses in the MAC Address Filter list.  

Does the router allow VPN tunnels using IPSec, L2TP or PPTP protocols as pass-through?Yes. The router supports VPN tunnels using IPSec, L2TP or PPTP protocols as pass-through.
What is Demilitarized Zone (DMZ) and what is it for?DMZ allows a local user to be exposed to the internet for use of a special-purpose service, such as internet gaming and videoconferencing. DMZ hosting forwards all the ports at the same time to one computer.
Does the router support Stateful Packet Inspection (SPI) firewall?Yes.

FIRMWARE UPGRADE
How do I upgrade the firmware of the Linksys X3500?You can download the firmware from the Linksys Support Site and update the firmware through the router's web browser.

TROUBLESHOOTING
My WiFi devices are not detecting the router's WiFi name. What should I do?
You should check the following items:
 
1. Check if the router is powered ON. Make sure that the power adapter is properly connected to the power port and the other end is plugged in to a power outlet.
 
2. Connect the router to the computer with an ethernet cable, then access the its web browser, then check if the SSID Broadcast is enabled under Wireless > Basic Wireless Settings > SSID Broadcast. If the option has been disabled, select Enabled then click Save Settings.
 
3. Check if your WiFi adapter supports the 802.11n, 802.11g or 802.11b network standards. If not, change your adapter and use one that supports these protocols.
 
Make sure to turn ON the switch of the WiFi adapter when you use a laptop.
When I change the language of the router's web browser, it defaults back to English after refreshing the page or resetting the gateway. Why does it behave this way?The Select your Language drop-down menu in the Basic Setup page only allows you to temporarily change the display language by language auto-detection. 
What should I do if my computer can’t connect to the internet?
There are several ways to resolve connection issues that you may encounter with the router.

If your computer can’t connect to the internet, check the following:
 
  • Make sure that the gateway is powered ON. The power light should be green and continuously lit and not flashing. 
  • If the power light is flashing, you may power OFF the computer or other devices connected to your gateway. Power ON the gateway after 10 seconds and wait for the lights to stop flashing as the gateway goes through self-diagnostic mode. When the gateway is ready, you may power ON your computer or the other devices connected to your gateway. 
  • Check the lights on the gateway’s front panel. Check if the Power, DSL, and the numbered LAN ethernet port lights are lit. If not, check the cable connections. The computer must be connected to one of the LAN ethernet ports and the gateway’s DSL port should be connected to the ADSL line.
What should I do if I’m prompted for a user name and password when I open a web browser? How do I disable this?To disable this prompt, try configuring the Internet Options of your web browser. 
What should I do if I’m using a static IP address on my computer and it can’t connect to the internet?You can set your computer to obtain an IP address automatically. 
How do I modify the basic settings of router?To modify the basic settings, you can re-run the Setup Wizard. You can also set it up as a modem router using the Setup Wizard.
How do I modify the advanced settings on the router?
To modify the advanced settings, you access the router’s web browser and navigate to the appropriate tab to access and configure your preferred settings. 
What should I do if my computer can’t connect wirelessly to my network?Make sure the WiFi name is the same on both the computer and the router. If you have enabled WiFi security for your network, make sure that the same security mode and key are used by both the computer and the router.
What should I do if the gateway doesn’t have a coaxial port for the cable connection?A coaxial cable can only connect to a cable modem. Your gateway works as a modem with your ADSL connection. But if you have cable internet, your gateway should be connected to a regular cable modem. You can insert the setup CD into your computer and follow the on-screen instructions to use the gateway as a router connecting to your cable modem.
What should I do if my password used to access the gateway’s web browser does not work?You may use the gateway’s WiFi security settings since they also serve as the login credentials for the web browser. 
What IP address should I use to access the router's web browser?Enter "http://192.168.1.1" as the router's default IP address in the Address bar of your web browser and press [Enter]. If you have set another IP address on the router, use that instead.
If I already have a modem, how would I use the gateways in my network?If you already have a modem, you can use the Linksys X3500 a router. To do this, you need to connect an ethernet cable from the modem to your Linksys X3500.
What WiFi bands does the gateway support?The gateway supports both 2.4 GHz and 5 GHz.
What should I do if the Power light on my gateway is blinking?If the Power light on your gateway is blinking, this indicates that the firmware is corrupted. If this happens, you won’t be able to access the gateway's web browser. To fix this, you need to download and update the firmware of your device.
Can I mount the router on the wall?Yes. The router has two wall-mount slots on the bottom panel.
What should I do if I encounter difficulties accessing the router's web browser?You can check if your computer is getting a correct IP address from router. You may encounter this issue if your computer is getting an incorrect IP address and that the connection to the gateway is not properly established.  
How many internet connection types does the Linksys X3500 support?The gateway supports twelve connection types: Bridged Mode Only, RFC 2684 Bridged, RFC 2684 Routed, IPoA, RFC 2516 PPPoE, RFC 2364 PPPoA, Automatic Configuration - DHCP, Static IP, PPPoE, PPTP, L2TP and Telstra Cable.

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