Linksys SPNMX42HF-UK Frequently Asked Questions

TABLE OF CONTENTS

HARDWARE INFORMATION

1.  
What is the Linksys SPNMX42HF-UK for Hey!Broadband ISP WiFi 6 Whole Home Mesh System?
2.  How do I check for the model number of my Linksys SPNMX42HF-UK?
3.  What are the parts of the Linksys SPNMX42HF-UK?
4.  What are the features of the Linksys SPNMX42HF-UK?
5.  What is its warranty period?
6.  What do the light behaviors of the node indicate?
7.  Can I plug my USB hard drive or a printer into its USB port?
8.  What type of processor does it have?
9.  What are the default settings of this product?
10.  Does it support HomeKit®, Linksys Aware and Linksys Shield?
11.  What are the weight and dimensions of the Linksys SPNMX42HF-UK?

SETUP AND INSTALLATION 
 
1.  
What are the requirements for setup?
2.  Does the Linksys SPNMX42HF-UK support Auto Configuration Server (ACS)?
3.  How do I set up the Linksys SPNMX42HF-UK?
4.  How can I manage my new Linksys network after setting up the Linksys SPNMX42HF-UK?
5.  How can I add another node to my existing mesh system?
6.  Can my Linksys SPNMX42HF-UK replace a router?
7.  What WiFi security options are supported?
8.  If I have a mixed mesh network with other mesh models as child nodes, can I use WPA3 or any of the Enhanced Open security options?
9.  How do I add a wired child node to an existing parent node?

FIRMWARE UPGRADE

1.  
How do I upgrade the Linksys SPNMX42HF-UK's firmware?
2.  How do I manually upgrade the firmware of my Linksys SPNMX42HF-UK?
3.  How do I check a node's current firmware version?

TROUBLESHOOTING

1.  
How do I access my mesh dashboard?
2.  Why can’t I log in to the local interface using “admin” as a password?
3.  What is the External Storage feature?
4.  What file system formats does the Linksys SPNMX42HF-UK support?
5.  Does the USB port support File Transfer Protocol (FTP)?
6.  How do I safely eject my hard drive from the node?
7.  Can I protect my hard drive from unauthorized access?
8.  How can I access the storage device connected to the node?
9.  How can I reset the node to factory defaults?
10.  How do I recover my admin password?
11.  When should I prioritize the internet connection for my device?
12.  The Linksys app failed to set up my parent node.  What should I do?
 

HARDWARE INFORMATION

1.  What is the Linksys SPNMX42HF-UK for Hey!Broadband ISP WiFi 6 Whole Home Mesh System?

The Linksys SPNMX42HF-UK for Hey!Broadband ISP WiFi 6 Whole Home Mesh System supports the latest Wi-Fi® 6 (802.11ax) standard to deliver next-level streaming and gaming.  It offers faster WiFi performance for lag-free online gaming and simultaneous streaming to any device.

With the powerful WiFi 6 Mesh Coverage, this is designed to deliver gigabit WiFi speeds to every corner of your home, including the backyard and outdoor smart home devices.

NOTE:  The Linksys SPNMX42HF-UK is for Hey!Broadband ISP subscribers in the United Kingdom.


2.  How do I check for the model number of my Linksys SPNMX42HF-UK?

The model number of your node is printed on the product label located at the bottom of the node.  In the Linksys app and LinksysSmartWiFi.com page, this is identified as Linksys MX4000 Series.


3.  What are the parts of the Linksys SPNMX42HF-UK?

The Linksys SPNMX42HF-UK has the following parts:
 
  • Ports:
    • Three gigabit ethernet ports
    • One gigabit internet port
    • Power port (12V, 3A)
    • One USB 3.0 port for external storage support.  With the following support:
      • Windows®:  NTFS and FAT32
      • Mac®:  FAT32 and HFS+ (journaled, non-journaled)
    • Supports SMB v2.0
    • UPnP®
    • Supports up to 900mA current draw
  • Buttons and switch:
    • Reset button
    • Wi-Fi Protected Setup™ (WPS) button
    • One power switch (sliding)

4.  What are the features of the Linksys SPNMX42HF-UK?

These are the features of the Linksys SPNMX42HF-UK.
 
  • IEEE 802.11ax
  • Up to 4.2 Gbps speed
  • Tri-band
  • Backwards compatible with 802.11a/b/g/n/ac 
  • Eight spatial streams
  • Nine internal antennas
  • 1.4 GHz quad-core processor
  • Intelligent Mesh™
  • Easy Setup
  • MU-MIMO technology
  • Band steering 
  • Bluetooth® 4.0/LE
  • WiFi security
  • Beamforming
  • Guest Network
  • Parental Controls
  • Wi-Fi Protected Setup™ (WPS)
  • Coverage of up to 2,700 sq ft per node

5.  What is its warranty period?

For warranty information, contact Hey! Broadband ISP.


6.  What do the light behaviors of the node indicate?

The light indicates the different states and activities of your node.  For a detailed description, click
here.

7.  Can I plug my USB hard drive or a printer into its USB port?

The Linksys SPNMX42HF-UK has one USB 3.0 port for a USB storage device.  Virtual printing is not supported.


8.  What type of processor does it have?

The Linksys SPNMX42HF-UK has a 1.4 GHz quad-core processor.


9.  What are the default settings of this product?
 
The Linksys SPNMX42HF-UK has the following default settings:
 
  • The default IP address is 192.168.1.1.
NOTE:  If the upstream device uses the same IP address, the node will automatically use a different LAN IP address to avoid any conflict. 
 
  • The default administrator password is the default WiFi password located on the product label.  The letters are in upper case and any 0s in the serial number is the number 0 not the letter O.
NOTE:  If the node is on factory defaults without an internet connection, the default password is admin but once the node has an internet connection, the password changes to the serial number. 
 
  • The default WiFi name is Hey!Broadband_xxxx where xxxx represents the last four digits of the node’s MAC address.  It is located at the bottom of the node.  
  • Each node has a unique pre-assigned WiFi password located at the bottom of the node.
  • The default Guest WiFi name is VelopSetupxxx – guest.
  • The default Guest IP address range is 192.168.3.x.
  • The default WAN connection uses PPPoE WAN profile

10.  Does it support HomeKit®, Linksys Aware and Linksys Shield?

No.  The Linksys SPNMX42HF-UK does not support HomeKit, Linksys Aware or Linksys Shield.


11.  What are the weight and dimensions of the Linksys SPNMX42HF-UK?

The weight of the Linksys SPNMX42HF-UK is 0.95 kg (2.1 lb) and its dimensions are 4.45 in x 4.45 in x 9.57 in.

SETUP AND INSTALLATION 
 

1.  What are the requirements for setup?

You will need a Linksys cloud account and a 
modem with an active internet connection by Hey!Broadband.

NOTE:  To manage your network after setup, you will need the Linksys app.  To learn how, click
here.

2.  Does the Linksys SPNMX42HF-UK support Auto Configuration Server (ACS)?

Yes.  The Linksys SPNMX42HF-UK supports Automatic Setup via the ISP’s Auto Configuration Server.  Once the node is powered ON, plugged into the Hey! Broadband's equipment, and detects an internet connection, it will automatically configure itself as the parent node.  The light on your node will change from solid purple to blinking white.  Once the node is configured and has an internet connection, the light will turn to solid blue.


3.  How do I set up the Linksys SPNMX42HF-UK?

Hey!Broadband will provide first-time installation, however, in the event you have reset your node and need to set it up again, click here.

4.  How can I manage my new Linksys network after setting up the Linksys SPNMX42HF-UK?

After you Hey!Broadband has set up your node, you can add your mesh network to your Linksys cloud account using the Linksys app, click
here.

5.  How can I add another node to my existing mesh system?

You will need the mobile app to add additional child nodes to extend your WiFi.  For instructions on how you can add a node to an existing mesh system using an Android® device, click
here.  For iOS, click here.

IMPORTANT:  Although a node that is not from Hey!Broadband may be added to your network (so long as it will be set up as a child node and not as the parent node), this node may not benefit from features that Hey!Broadband offers.  Contact Hey!Broadband first.


6.  Can my Linksys SPNMX42HF-UK replace a router?

Yes, you can replace your standard router with the Linksys SPNMX42HF-UK.  To learn more, click
here
 
7.  What WiFi security options are supported?

The Linksys SPNMX42HF-UK supports the following WiFi security modes:
 
  • WPA2™/WPA3™ Mixed Personal
  • WPA3 Personal Only
  • WPA2 Personal
  • Open and Enhanced Open
  • Open

8.  If I have a mixed mesh network with other mesh models as child nodes, can I use WPA3 or any of the Enhanced Open security options?

No.  If you have other mesh models in the network that do not support WPA3, they will not be able to connect to your network.  It is highly recommended to leave the setting to defaults.


9.  How do I add a wired child node to an existing parent node?

For instructions, click
here.

FIRMWARE UPGRADE


1.  How do I upgrade the Linksys SPNMX42HF-UK's firmware?

The node will automatically update when the firmware is available.


2.  How do I manually upgrade the firmware of my Linksys SPNMX42HF-UK?

Manual updates are not supported.  However, you can click on the Check for Updates button on the LinksysSmartWiFi.com page to see if a new firmware is available for your node.  To learn how to do this, click
here.

3.  How do I check a node's current firmware version?

The firmware version can be found in the Linksys app on the Network Administration screen.  To access the Linksys app using an Android mobile device, follow the instructions
here.  For iOS, click here.  Then, tap on the menu icon and go to Network Administration.  To check the current firmware version on the LinksysSmartWiFi.com page, click here.

TROUBLESHOOTING


1.  How do I access my mesh dashboard?

To learn how to access your mesh dashboard or the LinksysSmartWiFi.com page, click the links below:


Accessing the Linksys app dashboard using an Android mobile device
How to log in to the Linksys app dashboard
How to log in to the LinksysSmartWiFi.com page

2.  Why can’t I log in to the local interface using “admin” as a password?

Once the node has an internet connection, the admin password changes to the serial number of the Linksys SPNMX42HF-UK where all the letters are in upper case, any 0s in the serial number are the number 0 not the letter O.


3.  What is the External Storage feature? 

The External Storage feature of the Linksys SPNMX42HF-UK allows you to connect an external storage device to its USB port to share an entire hard drive.

It features one USB 3.0 port for a storage drive.  If you have more than one node, you can connect a USB hard drive to each node.  To learn more, click
here.

4.  What file system formats does the Linksys SPNMX42HF-UK support?

The Linksys SPNMX42HF-UK supports these file formats:
 
  • Windows®:  NTFS, FAT32
  • Mac®:  FAT32, and HFS+ (journaled, non-journaled)

5.  Does the USB port support File Transfer Protocol (FTP)?

No.  The USB port doesn't support FTP.


6.  How do I safely eject my hard drive from the node?

If you are on the node's LinksysSmartWiFi.com page and you want to safely remove the storage device, click
here for instructions.  If you are using the Linksys app, click here.

7.  Can I protect my hard drive from unauthorized access?

Yes.  You can do this by enabling Authentication on the node.

NOTE:  The username should have a minimum of four and a maximum of 12 alphanumeric characters while the password should have a minimum of four and a maximum of 50 alphanumeric characters.  Both can include valid characters such as an underscore ( _ ) or a dash ( - ).  To learn more about the External Storage feature, click
here

8.  How can I access the storage device connected to the node?

To learn how to access the storage device connected to your node, you need to first identify the IP address of the storage device.  For instructions, click
here.

9.  How can I reset the node to factory defaults?

To reset your node to its factory defaults, press and hold the reset button until the light on top of the node turns red, fades and flashes bright red.

IMPORTANT:  Make sure that a bright red flash, followed by three to four quick faded red pulses then another bright red flash occur before you release the button. 


10.  How do I recover my admin password?

You can recover the admin password through the five-digit recovery code printed on the product label at the bottom of the node.  To learn more, click
here.

11.  When should I prioritize the internet connection for my device?

On the Priority page, a message will appear recommending that the Device Prioritization feature be turned OFF if the internet speed is 200 Mbps or greater since the bandwidth is sufficient for your devices.  It is ideal to prioritize internet connection for your devices when the internet speed is slower than 200 Mbps.


12. The Linksys app failed to set up my parent node.  What should I do?

The Linksys SPNMX42HF-UK model supports ACS (Automatic Configuration Server), meaning that once the node is plugged into your ISP equipment, it will automatically detect a connection and configure itself as a parent node.  Attempting to set up the node with the Linksys app while the router is going through ACS setup will cause the Linksys app to not detect your node.  If you need to set your node again, reset it and click
here for instructions on how to set up your node.
 

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