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Powerline devices that are not detected on the Powerline network

You will know if a Powerline adapter is not detected in the Powerline network if the HomePlug LED  on your Powerline adapter is OFF and if there’s no device that will show up on the Powerline Utility just like in the image below:

For Powerline Fast Ethernet Adapters, it would look similar to the image below:

For Powerline Gigabit Ethernet Adapters, this is how it would look like:


QUICK TIP:  Powerline adapters are plug and play devices.  They should synchronize automatically without any special configuration.  But for security purposes, you need to set up a network password.

This article provides the following troubleshooting tips that you can do if a Powerline adapter is not detected in the Powerline network.

i.    Check the LEDs
ii.   Reset the Powerline adapter
iii.  Check electrical layout for circuit breakers
iv.  Check Powerline security
v.   Adding a device

Check the LEDs

LEDs are primary physical indicators that the Powerline adapter is working.  Unlit LEDs may indicate that the power supply is not supplying sufficient power to make the adapter work.   

Reset the Powerline adapter

A Powerline adapter may need to be reset in order to be detected by other Powerline adapters in the Powerline network.  To do this, press and hold the Standby/Reset button , which is located at the bottom or side of the Powerline adapter, for at least 10 seconds using a pin or a pointed object.

Check electrical layout for circuit breakers

Ensure that the electrical outlets where the Powerline adapters get their connection belong to the same circuit breaker.  Otherwise, your Powerline adapters will NOT be able to communicate with each other.

QUICK TIP:  Refer to your building’s electrical layout to know if your power outlets belong to the same circuit breaker.

NOTE:  If possible, connect each Powerline adapter directly to a wall power outlet, and not to an extension cord, power strip, or surge protector.  If a Powerline adapter must be installed on a power strip, make sure that no other electronic devices are connected to the same power strip.

Check Powerline security

Make sure that all devices on the Powerline network have been configured with the same Network Password.  The Network Password of all devices must be identical in order for them to communicate with each other.

NOTE:  If your Powerline network is not yet secured, set up the security on the Powerline Utility of Powerline Ethernet Adapters.  For instructions, click here.   

To check the Powerline security:

Step 1:
Access the Powerline Utility by clicking Start > All Programs > Linksys > Powerline Utility.

Step 2:
Click the Security tab and check the Network Password.

Step 3:
Check the other devices in the Powerline network.  Make sure all adapters are configured with the same network password.  Otherwise, reconfigure them with the same password.  To know how, click here for instructions.

Adding a device

If the device is not detected, you can manually add the Powerline device to the network using the Add Device option.  Powerline AV Ethernet adapters and Powerline Turbo Bridge adapters have this option on the Main screen of their Powerline Utility.

To add a device:

Step 1:
Access the Powerline Utility by clicking Start > All Programs > Linksys > Powerline Utility

Step 2:
On the Main tab of the Powerline Utility, click the Add Device button if you want to add a new Powerline adapter to a pre-existing Powerline network with a unique Network Password.


Step 3:
When the Add Device to Network window appears, enter the Device Name and the Device Password in their corresponding fields then click Submit.

NOTE:  The device password is located at the back of the Powerline adapter, on the label, under Device Password.

A pop-up window similar to the image below will appear telling you that the device is already added to your network.


NOTE:  The image below shows that the Powerline device has been detected.

Related Article:

Common powerline networking issues

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