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Linksys MX5300 Velop AX Whole Home WiFi 6 System Frequently Asked Questions

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TABLE OF CONTENTS

HARDWARE INFORMATION


1.  What is the Linksys MX5300 Velop AX Whole Home WiFi 6 System?
2.  What are the parts of the Linksys MX5300?
3.  What are its features?
4.  What is its warranty period?
5.  What do the light behaviors of the node indicate?
6.  Can I plug my USB hard drive or a printer into its USB port?
7.  Is it compatible with other Velop products?
8.  What type of processor does this product have?
9.  What are the default settings of this product?
10.  Does it support Linksys Aware and Linksys Shield?

SETUP AND INSTALLATION 
 
1.  What are the requirements for setup?
2.  How do I set it up using an iOS device?
3.  How do I set it up using an Android™ device?
4.  How can I add another node to my existing Velop system?
5.  Can my Linksys MX5300 replace a router?
6.  How can I set up my node with a PPPoE connection?
7.  What Wi-Fi security options are supported?
8.  If I have a mixed Velop network with other Velop models as child nodes, can I use WPA3™ or any of the Enhanced Open security options?
9.  How do I add a wired child node to an existing parent node?

FIRMWARE UPGRADE

1.  How do I upgrade the Velop’s firmware?
2.  How do I manually upgrade the firmware of my Velop system?
3.  How do I check its current firmware version?

TROUBLESHOOTING

1.  How do I access my Velop dashboard?
2.  What is the External Storage feature?
3.  What file system formats does this Velop system support? 
4.  Does the USB port support File Transfer Protocol (FTP)?
5.  How do I safely eject my hard drive from the node?
6.  Can I protect my hard drive from unauthorized access?
7.  How can I access the storage device connected to the node?
8.  How can I reset the node to factory defaults?
9.  How do I recover my admin password?

10.  How do I assign different Wi-Fi names for my 2.4 GHz and 5 GHz bands?
 

HARDWARE INFORMATION

1.  What is the Linksys MX5300 Velop AX Whole Home WiFi 6 System?

The Linksys MX5300 Velop AX Whole Home WiFi 6 System supports Wi-Fi® 6 (802.11ax technology) standard to deliver true gigabit speeds of up to 5.3 Gbps with 12-stream capacity throughout the entire home.

The Wi-Fi 6 standard sends and receives multiple streams of data simultaneously, providing up to four times more Wi-Fi capacity to handle every mobile, streaming, gaming, and smart home devices in your network.  To learn more about this product, click
here.

2.  What are the parts of the Linksys MX5300?

The Linksys MX5300 has the following parts:
 
  • Ports:
  • Four gigabit LAN ports
  • One gigabit internet port
  • Power port (12V, 4A)
  • One USB 3.0 port for external storage support
  • Buttons and switch:
  • Reset button
  • Wi-Fi Protected Setup™ (WPS) button 
  • One power switch (sliding)

3.  What are its features?

These are the features of the Linksys MX5300:

 
  • Supports 802.11ax (AX5300) at up to 5.3 Gbps
  • Four times better performance than an AC router
  • Tri-Band Dynamic Backhaul
  • 4x4 Spatial Streams
  • Next-generation Orthogonal Frequency-Division Multiple Access (OFDMA) technology
  • Reduced power consumption
  • 2.2 GHz quad-core processor
  • Intelligent Mesh™
  • MU-MIMO technology
  • Wi-Fi security
  • Seamless Roaming
  • Guest network
  • Parental Controls
  • Coverage of up to 3,000 sq ft per node
  • Weight:  1.58 kg (3.48 lbs)
  • Dimensions:  4.45 in x 4.45 in x 9.57 in

4.  What is its warranty period?

The warranty period is dependent on the country of purchase.  For more information on your device’s warranty, click here.

5.  What do the light behaviors of the node indicate?

The light indicates the different status and activities of your node.  For a detailed description, click here

6.  Can I plug my USB hard drive or a printer into its USB port?

The Linksys MX5300 has one USB 3.0 port for a USB storage device.  However, virtual printing is not supported.

7.  Is it compatible with other Velop products?

Yes.  The Linksys MX5300 is compatible with all Velop products.

8.  What type of processor does this product have?

The Linksys MX5300 has a 2.2 GHz quad-core processor.

9.  What are the default settings of this product?

The Linksys MX5300 has the following default settings:
 
  • The default IP address is 192.168.1.1.  
  • The default Guest network IP address range is 192.168.3.x.
NOTE:  If the upstream device uses the same IP address, the node will automatically use a different LAN IP address to avoid any conflict. 
  • The default administrator password of an unconfigured node is admin.  You can use the Linksys app to change the password after setting up the node.
  • The default Wi-Fi name is _VelopSetupxxx (xxx represents the last three digits of the node’s MAC address).
  • Each node has a unique pre-assigned Wi-Fi password (located at the bottom of the router).
  • The default Guest Wi-Fi name is _VelopSetupxxx-guest (xxx represents the last three digits of the node’s MAC address).
  • By default, an unconfigured node has no guest password.  To create a password, you can set it up through the Linksys app.
  • The Guest network is disabled by default.  It can be enabled using the Velop system’s web interface or the Linksys app.

10.  Does it support Linksys Aware and Linksys Shield?

Currently, the Linksys MX5300 does not support Linksys Aware and Linksys Shield.  However, Linksys Shield may be added in the future.

SETUP AND INSTALLATION 
 
1.  What are the requirements for setup?

You will need the following:
 
  • A modem or gateway with active internet connection
  • Latest version of the Linksys app
  • Mobile device:
  • Android 6 or higher 
  • iOS 11.4 or higher
  • Bluetooth® (preferred for setup)

2.  How do I set it up using an iOS device?

For instructions on how to set up your Linksys MX5300 using an iOS device, click here

3.  How do I set it up using an Android™ device?

For instructions on how to set up your Linksys MX5300 using an Android device, click here

4.  How can I add another node to my existing Velop system?

For instructions on how you can add a node to an existing Velop system using an Android device, click here.  For iOS, click here.

5.  Can my Linksys MX5300 replace a router?

Yes, you can replace your standard router with the Linksys MX5300.  Click here for instructions.

6.  How can I set up my node with a PPPoE connection?

For instructions on how to set up your Linksys MX5300 using a PPPoE connection, click here

7.  What Wi-Fi security options are supported?

The Linksys MX5300 supports the following Wi-Fi security modes:

 
  • WPA2™/WPA3™ Mixed Personal
  • WPA3 Personal Only
  • WPA2 Personal
  • Enhanced Open Only
  • Open and Enhanced Open
  • Open


8.  If I have a mixed Velop network with other Velop models as child nodes, can I use WPA3™ or any of the Enhanced Open security options?

No.  Other Velop models currently do not support these security options.  It is highly recommended to leave the setting to default, otherwise your other child nodes will disconnect from the Velop network.

9.  How do I add a wired child node to an existing parent node?


For instructions, click here.

FIRMWARE UPGRADE

1.  How do I upgrade the Velop’s firmware?

To learn how to upgrade the firmware of your Velop, click here.

2.  How do I manually upgrade the firmware of my Velop system?

To learn how to manually upgrade the firmware of your Velop, click here.

3.  How do I check its current firmware version?

The firmware version can be found in the Linksys app on the Network Administration screen.  To access the Linksys app using an Android mobile device, follow the instructions here.  For iOS, click here.  Then, tap on the menu icon and go to Network Administration.

TROUBLESHOOTING

1.  How do I access my Velop dashboard?

To learn how to access your Velop dashboard/web interface, click the links below:

Accessing the Velop dashboard through the Linksys app using an Android mobile device
How to log in to the Linksys app dashboard using your iOS mobile device
How to log in to your Velop's browser-based administrative tool

2.  What is the External Storage feature?

The External Storage feature of the Linksys MX5300 allows you to connect an external storage device into its USB port to share an entire hard drive.

It features one USB 3.0 port for storage drive.  If you have more than one node, you can connect a USB hard drive into each node.  To learn more, click
here

3.  What file system formats does this Velop system support? 

The Linksys MX5300 supports these USB file formats:

 

  • Windows®:  NTFS, FAT32, and Samba
  • Mac®:  APFS (Read-Only), FAT32, and HFS+


4.  Does the USB port support File Transfer Protocol (FTP)?

No.  The USB port doesn't support FTP.

5.  How do I safely eject my hard drive from the node?

If you are on the Linksys MX5300’s web interface and you want to safely remove the storage device, click here for instructions.  If you are using the Linksys app, click here.

6.  Can I protect my hard drive from unauthorized access?

Yes.  You can do this by enabling Authentication on the node.

NOTE:  The username should have a minimum of four and a maximum of 12 alphanumeric characters while the password should have a minimum of four and a maximum of 50 alphanumeric characters.  Both can include valid characters such as an underscore ( _ ) or a dash ( - ).  To learn more about the External Storage feature of the Linksys MX5300, click here

7.  How can I access the storage device connected to the node?

To learn how to access the storage device connected to your node, you need to first identify the IP address of the storage device.  For instructions, click here.

8.  How can I reset the node to factory defaults?

There are two ways to reset your node.  You can either perform a manual reset or a software reset.  To learn more, click here

9.  How do I recover my admin password?


You can recover the admin password through the five-digit recovery code printed on the product label at the bottom.  To learn more, click here

10.  How do I assign different Wi-Fi names for my 2.4 GHz and 5 GHz bands?

To assign different Wi-Fi names for your node, you need to make the changes through the parent node's web interface.  If you use the Linksys app, you will only be able to make updates on the 2.4 GHz band's Wi-Fi name.  However, if you do it through the web interface, you will be able to change both Wi-Fi names.  For instructions on how to do this through the web interface, follow the steps below:

Step 1: 
Access your node's web interface.  For instructions, click
here

Step 2: 
Under Router Settings, go to Wi-Fi Settings then select Show more. 


Step 3: 
Assign unique names for both 2.4 GHz and 5 GHz bands, then click Apply.

Step 4: 
You will be prompted to select between Use different names or Keep one name.  

NOTE:  Velop combines bands to act as one network.  If you prefer to use different names, connect your mobile devices to each Wi-Fi name once.  This will enable you to enjoy seamless roaming.

Step 5:
Click on Yes then click Ok to save the settings.

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