Linksys Wins Prestigious J.D. Power Award – Ranks Highest in Overall Customer Satisfaction for Wireless Routers
Linksys, the Leading Wireless Connectivity Brand, Achieves Highest Score in 6 out of 10 Study Factors in the 2018 J.D. Power Wireless Router Satisfaction Report
Los Angeles – Nov. 20, 2018 – Linksys®, celebrating thirty years of networking and WiFi innovation for the home and business, is honored with J.D. Power Award for ranking highest in overall customer satisfaction for wireless (WiFi) routers.
The 2018 J.D. Power Wireless Router Satisfaction Report measures customer satisfaction with wireless routers across 10 study factors, which includes: Wi-Fi range; reliability; speed of upload/download; restore connection easily; security capabilities; price; ease of use; variety of features; intuitive user interface; and customer service. On a 1,000-point scale, Linksys earned the highest overall score for customer satisfaction for the first time since the Report’s inception in 2015.
“To be recognized by J.D. Power for excellence in this category is a testament to our core principle of putting consumer experience first,” said Steve Malony, GM & VP, Belkin International. “We believe that WiFi is the connective tissue of the world and strive to bring the best networking experience to people everywhere.”
The 2018 Wireless Router Satisfaction Report, now in its fourth year, is based on responses from current owners of wireless routers who purchased their device during the 12-month period prior to report fielding in October 2018.
For more information about the U.S. Wireless Router Satisfaction Report, visit: https://www.jdpower.com/business/resource/jd-power-wireless-router-satisfaction-report
The Linksys brand has pioneered wireless connectivity since its inception in 1988 with its leading innovation and engineering strategies, and best-in-class technology, design and customer service. Linksys enables a connected lifestyle for people at home, at work and on the move, and with its award-winning products, simplifies home control, entertainment, security and Internet access through innovative features and a growing application and partner ecosystem. For more information, visit linksys.com, like us on Facebook, follow us on Twitter or LinkedIn or watch us on YouTube.
(“Connected Things” – belkin brand) and the smart home (“Connected Home” – Linksys, Wemo and Phyn brands) markets.
© 2018 Belkin International, Inc. and/or its affiliates. All rights reserved.
Linksys and many product names and logos are trademarks of the Belkin group of companies. Third-party trademarks mentioned are the property of their respective owners.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.