text.skipToContent text.skipToNavigation

Checking the computer’s connection to the Internet

There are several ways of checking Internet connectivity on a computer.  You can:

  • Open a web browser on your computer and access any website or
  • Perform a ping test

In this article, you will learn how to check your computer’s connection to the Internet through a ping test.  The term ping refers to a computer network administration utility that is used to test connectivity of a specific host in the network with the use of Internet Protocol (IP).

Click on the links below to know how to conduct a ping test according to the operating system that your computer is using.

How to ping a Windows
® computer
How to ping a Mac® computer

How to ping a Windows
® computer

Step 1:
Access the Command Prompt.

  • For Windows® 10 - Press the Windows User-added image key on your keyboard to access the Start screen.  Type “cmd” or "Command Prompt" in the search field, and then select Command Prompt icon once the search result appears.
 
User-added image
 
  • For Windows® 8 / 8.1 - Press the Windows  key on your keyboard to access the Start screen.  Type “cmd” or "Command Prompt" in the search field, and then select Command Prompt icon once the search result appears.
QUICKTIP:  You can right-click on the Start  button and select Command Prompt.  For touch-enabled computers, swipe from the right side of the screen to reveal the Charms bar with the system commands.
 


 

NOTE:  The Search section will automatically appear once you type in any character from your keyboard.

  • For Windows® 7 / Vista® - Click the Pearl button and the enter “cmd” in the search field and then, click the Command Prompt icon once the search result appears.
 


 

  • For Windows® XP - Click Start > Run >type "cmd" then click OK.    
 

 

Step 2:
On the Command Prompt window, enter “ping yahoo.com” or any website of your choice then, press [Enter].

 

User-added image


Step 3:
Check the Ping Statistics section.  You should get several replies to confirm the computer's connection to the Internet.  For example, the image below shows Sent = 4, Received = 4, Lost = 0 (0% loss), which means that you are connected to the Internet.

 

User-added image
 

How to ping a Mac® computer

Step 1:
In the Menu bar, click the Spotlight icon and enter "Network Utilities" in the search field, then double-click the Network Utility icon from the search results.
 

User-added image
 

NOTE:  For Snow Leopard, Lion, and Mountain Lion Mac OS, click on Finder > choose Go > select Utilities > Network Utilities.  While in Mavericks, Yosemite and El Capitan OS X, click on Macintosh HD > System > Library > CoreServices > Applications > Network Utility

Step 2:
On the Network Utility window, select the Ping tab and enter “www.yahoo.com” or any website of your choice in the appropriate field, then click the Ping button.

QUICK TIP:  You may select Send unlimited numbers of pings to show multiple replies or Send only pings to choose how many replies you want to receive.  In this example, we entered 5.
 

User-added image
 

Step 4:
Check the ping statistics.  You should get several replies to confirm the computer's connection to the Internet.  For example, the image below shows 5 packets transmitted, 5 packets received, 0% packet loss, which means that you are connected to the Internet.

 

User-added image
 

NOTE:  If you are not getting replies (100% loss) when trying to ping the router, you need to check the computer’s IP Address.  For instructions, click here.  You may also perform the troubleshooting options below:

  • First, check your modem and router’s physical connection.
  • If you have firewall or security software installed in your computer, you may need to reconfigure or lessen its security settings.
  • Connect your computer directly to your modem and perform a ping test.  If the test is successful using this setup, there could be a problem with your router or you may need to reconfigure some of the router’s settings.
  • Power OFF and ON your modem for at least 10 seconds and try again.
  • Use a different computer.
  • Contact your Internet Service Provider (ISP).

 

Related Articles:

Troubleshooting tips to successfully connect to the wireless network
Disabling proxy settings on Internet Explorer
Disabling proxy settings on Mozilla Firefox
®
Checking the computer's connection to the router
Learning about Ping test

Was this support article useful?

Additional Support Questions?

Search Again

CONTACT SUPPORT