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Linksys RE4000W N600 Dual-Band Wireless Range Extender Frequently Asked Questions

TABLE OF CONTENTS
 
     HARDWARE INFORMATION
  1. What is the Linksys RE4000W N600 Dual-Band Wireless Range Extender?
  2. What is the default IP Address, username, and password of the Linksys RE4000W?
  3. How do I connect the Linksys RE4000W to my router or access point?
  4. How do I reset the Linksys RE4000W to factory default settings?
  5. How do I access the Linksys RE4000W's web-based setup page?
  6. How can I check the wireless devices that are connected to my Linksys RE4000W?
  7. Can I set up a device password on my Linksys RE4000W that is different from my router or access point?
  8. What operating systems (OS) are compatible with the Linksys RE4000W Setup Software?
  9. How many Ethernet ports does Linksys RE4000W have?
  10. What is the function of the second Ethernet port?
     WIRELESS SECURITY
  1. What security types does the Linksys RE4000W support?
  2. What is the difference between using WEP and WPA™ / WPA2™ security type on my Linksys RE4000W?
  3. Is the Linksys RE4000W compatible with the previous wireless standards?
  4. Does the Linksys RE4000W support WEP with ASCII format security key?
     TROUBLESHOOTING
  1. My router is properly configured, why can’t my range extender detect or find any wireless network?
  2. What should I do if I encounter errors during setup?
  3. What settings do I need to prepare for the Linksys RE4000W setup?
  4. On the Status page, one of the wireless bands is grayed out but why is it still showing data?
  5. I am experiencing continual IP Address conflict errors when either of the Linksys RE4000W is plugged in.  What should I do?
     SPECIAL FEATURES
  1. Does the Linksys RE4000W come with a software for initial installation?
  2. Does the Linksys RE4000W support Quality of Service (QoS)?
  3. Can I turn OFF the Ethernet port light on my Linksys RE4000W?
  4. Can I connect multiple wireless devices to my Linksys RE4000W like my router or access point?
  5. Can I check the connection of my network devices connected to the Linksys RE4000W including their connection to the Internet?
  6. Can I add more than one Linksys RE4000W to my existing wireless network?
  7. Do I have to disconnect and reconnect to different SSIDs when I go anywhere in my house if I am using multiple range extenders?


HARDWARE INFORMATION

1.   What is the Linksys RE4000W N600 Dual-Band Wireless Range Extender?

The Linksys RE4000W N600 Dual-Band Wireless Range Extender is a wireless dual-band range extender with two (2) Ethernet ports that simultaneously work for both bands.  It is designed to resolve wireless coverage and extend the wireless signal for both 2.4 GHz and 5 GHz networks at the same time.
 

2.   What is the default IP Address, username, and password of the Linksys RE4000W?
 
When there is no DHCP server in the network, the default IP Address of the Linksys RE4000W is 192.168.1.1, otherwise the range extender acts as DHCP client.  The username and password is “admin”.


3.   How do I connect the Linksys RE4000W to my router or access point?
 
There are three (3) ways to set up the Linksys RE4000W:

 
i.  By running the Setup Wizard.  For instructions on how to do this, click here.
 
NOTE:  If you do not have the Setup CD, you can download the setup software from its support page by clicking
here.

ii.  By using the Wi-Fi Protected Setup™ (WPS) button on the range extender if your router also supports this feature.  To learn how to connect devices using this feature, click
here.
 
iii.  By manually configuring the device through the web-based setup page.  To learn how, click
here.
 
4.   How do I reset the Linksys RE4000W to factory default settings?
 
To reset the Linksys RE4000W to its factory defaults, press and hold the Reset button located at the top panel of the device for five (5) seconds.  You can also perform a reset through the web-based setup page of the device.  To learn how to reset your range extender through the web-based setup page, click
here.

5.   How do I access the Linksys RE4000W's web-based setup page?
 
You can access the Linksys RE4000W’s web-based setup page by launching a web browser and entering the IP Address of your range extender in the Address bar.  To learn more about accessing your range extender’s web-based setup page, click
here.
 

6.   How can I check the wireless devices that are connected to my Linksys RE4000W?
 
You can view the names, MAC Address and Hop number information of the wireless clients by going to Status > WLAN Statistics > Wireless Clients Table on the Linksys RE4000W’s web-based setup page.
 

7.   Can I set up a device password on my Linksys RE4000W that is different from my router or access point?
 
Yes.  Just make sure to take note of the password to avoid problems logging into the extender’s web-based setup page.
 

8.   What operating systems (OS) are compatible with the Linksys RE4000W Setup Software?
 
The Linksys RE4000W is compatible with the following operating systems:

Windows®
  • Windows XP SP3
  • Windows Vista® SP1
  • Windows 7
  • Windows 8
OS X®
  • Leopard 10.5.8 or higher
  • Snow Leopard 10.6.1 or higher
  • Lion 10.7 all versions
  • Mountain Lion 10.8 all versions
  • Mavericks 10.9
9.   How many Ethernet ports does Linksys RE4000W have?
 
The Linksys RE4000W has two (2) Ethernet ports.
 

10.   What is the function of the second Ethernet port?

The second Ethernet port can also be used to connect another wired networking device.

WIRELESS SECURITY


1.   What security types does the Linksys RE4000W support?
 
The range extender supports the following wireless security options:
  • WPA2™ Personal
  • WPA™ Personal
  • Wired Equivalent Privacy (WEP)
2.   What is the difference between using WEP and WPA™ / WPA2™ security type on my Linksys RE4000W?
 
WPA2 is the strongest security encryption available.
 

3.   Is the Linksys RE4000W compatible with the previous wireless standards?
 
Yes.  The range extender is backwards compatible; however, it will only run on the wireless speed of the standard used.  For example, using Linksys RE4000W with a Wireless-G router would make the extender operate on a Wireless-G speed.
  

4.   Does the Linksys RE4000W support WEP with ASCII format security key?
 
No.  The Linksys RE4000W only supports WEP with HEX format security key.  If you are using the Linksys RE4000W with a gateway that was set to WEP ASCII format, contact your Internet Service Provider (ISP) to get assistance.

TROUBLESHOOTING


1.   My router is properly configured, why can’t my range extender detect or find any wireless network?
  • Make sure that the range extender is powered ON and its power light is solid.  To learn more about the LED behavior of Linksys RE4000W, click here.
  • Make sure that it is within the wireless range of your router.  
  • There might be signal obstructions between your router and your range extender.  Try transferring your range extender to another location.  Avoid placing your range extender near metal objects, masonry walls, and reflective surfaces such as mirrors.
  • Your wireless network name (SSID) may be hidden or disabled.  As a result, the Setup Wizard can't see that it's available.  If your wireless network name is hidden, click My network is hidden.  You'll be asked to enter your SSID and password and then the Setup Wizard can connect to it and continue.  To learn more, click here
2.   What should I do if I encounter errors during setup?
  • If you encountered an error while setting up your range extender, the Setup Software will only detect the range extender in its default state.  To resolve this, you need to reset your range extender and then, run the Setup Software again.
  • If you get the Contact Customer support screen, reset your range extender and run the Setup Software again. 
QUICK TIP:  You can also download the latest setup software of the range extender from the Linksys RE4000W Downloads to ensure that you are using an updated version.

3.   What settings do I need to prepare for the Linksys RE4000W setup?
 
Before you start the setup process, make sure that you have the following:
  • Active 2.4 GHz and 5 GHz wireless network connection
    It is not necessary to have a dual-band router to make the range extender work.  But in order to maximize the capability of the range extender, a dual-band router is recommended.
  • Wireless Network Name (SSID)
    If you have a dual-band router, make sure that the network name of your 2.4 GHz network is different from that of the 5 GHz network. 
  • Password or Security Key
    For better connection and performance, it is recommended to use the following security types: Wi-Fi Protected Access (WPA) / WPA2 Mixed Mode, WPA2 Personal and WPA Personal.
4.  On the Status page, one of the wireless bands is grayed out but why is it still showing data?

The wireless radio will still send and receive data even if it is not connected to a network.  Your range extender will always be on standby to connect to your network anytime it will be available.  So, your range extender will still get signals since it is doing site surveys continuously.

5.  I am experiencing continual IP Address conflict errors when either of the Linksys RE4000W is plugged in.  What should I do?

An IP Address conflict happens when two (2) or more devices in a network have the same IP Address.  To learn more about resolving IP Address conflicts, click here.

SPECIAL FEATURES

1.   Does the Linksys RE4000W come with a software for initial installation?
 
Yes.  The Linksys RE4000W comes with an installation software in its Setup CD.  To learn how to install the Linksys RE4000W using the Setup CD, click
here.
 

2.   Does the Linksys RE4000W support Quality of Service (QoS)?
 
The Linksys RE4000W supports Quality of Service (QoS).


3.   Can I turn OFF the Ethernet port light on my Linksys RE4000W?
 
Yes, you can turn OFF the Linksys RE4000W's LED by accessing it's web-based setup page and going to Status > Ethernet Statistics then selecting the Off radio button under Ethernet Port LED.
 

4.   Can I connect multiple wireless devices to my Linksys RE4000W like my router or access point?

Yes, the Linksys RE4000W acts as an extension to your router or access point so you can connect multiple devices to it.

5.   Can I check the connection of my network devices connected to the Linksys RE4000W including their connection to the Internet?

Yes.  Use diagnostic tests (Ping and Traceroute) to allow you to check the connections of your network devices, including connection to the Internet.  You can do this by going to Administration > Diagnostics in the range extender's web-based setup page.
 

6.   Can I add more than one Linksys RE4000W to my existing wireless network?
 
Yes.  But since the Linksys RE4000W only gets the wireless signal from your main router or access point, adding multiple range extenders can provide you with even lower signal, thus, giving lesser bandwidth to your wireless computers or devices that you are going to connect to these additional extenders.
 

7.   Do I have to disconnect and reconnect to different SSIDs when I go anywhere in my house if I am using multiple range extenders?
 
No.  Even though you are using multiple access points or extenders in your network, you can still stay connected to any one of them as you move around the house since they would be configured using the same wireless settings like the SSID and the password.

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