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Unable to connect wirelessly with an Android™ smartphone

This article will guide you on how to resolve wireless connectivity issues with your Android™ smartphone.

Solution 1:  Powercycle your router

Why this works:  Wireless connectivity issues with Android™ smartphones may have something to do with your wireless router.  The easiest way to resolve these is to perform a powercycle.  To do this, power OFF the router by unplugging the power cord and wait for 10 seconds before plugging it back in.

Unplug power cord > wait for 10 seconds > plug power cord back

If the problem still persists after performing a powercycle, you may then proceed with the other workarounds listed below.

NOTE:  A Sony Ericsson Xperia™ Arc is used as an example in this article.

Solution 2:  Power OFF your Android™ smartphone

Why this works:  A quick reboot of your mobile device might just solve the issue immediately, so it is recommended to give this fix a try before proceeding with other troubleshooting steps.

Solution 3:  Disable then re-enable the Wi-Fi feature of your smartphone

Why this works:  Doing this will renew the IP address that the router is assigning to your smartphone.

Step 1:
Tap the  icon.

Step 2:
Select Settings.

Step 3:
Tap Wireless & networks.

Step 4:
Under Wireless and networks tab, tap Wi-Fi.  This will disable the Wi-Fi feature of the device, as indicated by the Turn on Wi-Fi text and this  icon.  Tap Wi-Fi again to re-enable the feature.

Solution 4:  Forget the network and re-create the wireless connection

Why this works:  Forgetting the network will cause your Android™ smartphone to forget the old wireless settings of your network.

QUICK TIP:  Before you continue, make sure to take note of the following:

•      Wireless network name (SSID)
•      Wireless security key or Passphrase
•      Encryption type (WEP, WPA, WPA2)

NOTE:  If you do not know your router’s wireless settings, click here to learn how to retrieve it.  If you’re using Connect, click here.  To learn how to check the wireless settings of your router on your Android™ smartphone, click here.  If you have Connect Express installed, click here.

Step 1:
Tap the  icon.

Step 2:
Select Settings.

Step 3:
Tap Wireless & networks.

Step 4:
Select Wi-Fi settings.

 

Step 5:
Tap the name of your wireless network, then tap the Forget button.

QUICK TIP:  Your Android™ tablet cannot forget a wireless network that is within range, so make sure to get out of the range of the network.

Step 6:
At this point, you need to manually reconnect your Android™ smartphone to your wireless network.  Tap on the name of your wireless network again, then enter your network’s password.

IMPORTANT:  Ensure that the wireless password that you are using to connect is correct as some security types are case-sensitive.

Step 7:
Tap Connect.

Solution 5:  Disable the Wi-Fi sleep policy

Why this works:  The Wi-Fi sleep policy allows you to disable the smartphone’s Wi-Fi feature once the phone goes to sleep mode.  With this, disabling the Wi-Fi sleep policy allows you to be consistently connected to the wireless network.

QUICK TIP:  This workaround would translate to using more battery power since the Wi-Fi feature is constantly enabled (unless manually disabled).

Step 1:
Tap the  icon.

Step 2:
Select Settings.

Step 3:
Tap Wireless & networks.

Step 4:
Select Wi-Fi settings.

Step 5:
Tap the Advanced button on your smartphone.

Step 6:
Select Wi-Fi sleep policy.

Step 7:
Select Never.

 For resolving wireless network connection issues with Android™ tablet computers, click here.

 

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