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Linksys EA6700 AC1750 Dual-Band Smart Wi-Fi Wireless Router Frequently Asked Questions

TABLE OF CONTENTS
 
PRODUCT INFORMATION

1. What is the Linksys EA6700 AC1750 Dual-Band Smart Wi-Fi Wireless Router?
2. What are the requirements in setting up the Linksys EA6700?
3. How do I set up the Linksys EA6700?
4. Where can I locate the default SSID and passphrase?
5. Can I change the default wireless settings during Smart Setup?
6. I reset my router and now I’m unable to launch Smart Setup, what can I do?
7. Will Smart Setup leave a copy of my customized settings on my desktop after the Smart Setup process, like the old software?
8. What is 802.11ac, and what kind of speed does it support?
9. Can the Linksys EA6700 be used with 802.11a/b/g/n devices?
10. What is the default IP Address, Username and Password to login to the Linksys EA6700?
11. How can I reset the Linksys EA6700 to factory defaults?
12. Does the Linksys EA6700 support remote management?
13. What is the warranty period of the Linksys EA6700?

 
SPECIAL FEATURES

1. What is Linksys Smart Wi-Fi?
2. What mobile devices are supported with Linksys app?
3. How do I access multiple routers from different locations?
4. What is Guest Access?
5. What is Parental Controls?
6. What is Device Prioritization?
7. What is Speed Test?
8. What is USB Storage?
9. What is SimpleTap™?
10. Which wireless network and frequency will the smartphone connect to when using SimpleTap™?
11. How many connection types does the Linksys EA6700 support?
12. What is Cut Through Forwarding and does the Linksys EA6700 support this feature?
13. How do I close an account in Linksys Smart Wi-Fi?
14. What will happen if the Linksys Smart Wi-Fi is down but I still have Internet connection?
15. Does the Linksys VUSB support Mac OS® 10.8 and Windows® 8?
16. Can I check my router’s serial number using the user interface?
17. Can I change the IP Address of my router to 192.168.3.1 which is the IP scheme used by the Guest network?
18. Can I add or create a Game and an Application to the Priority list that are using the same port numbers?

 

PRODUCT INFORMATION
 
The Linksys EA6700 AC1750 Dual-Band Smart Wi-Fi Wireless Router is a draft 802.11ac wireless router with two (2) USB ports (one is USB 2.0 and the other is USB 3.0).
 
Below are the requirements for the Linksys EA6700.
 
Windows® OS minimum requirements:
 
•   XP® SP3
•   Vista® SP1 or later
•   Windows® 7
•   Windows® 8
•   Windows® 8.1

 
Mac OS® minimum requirements:
 
•   OS X® Leopard 10.5.8 or later
•   OS X® Snow Leopard 10.6.1 or later
•   OS X® Lion 10.7 or later
•   OS X® Mountain Lion 10.8

 
Browser Minimum Requirements:
 
•   Mozilla Firefox® 8
•   Google Chrome™ 10
•   Internet Explorer® 8
•   Safari® 5

 
There are two (2) ways to set up the Linksys EA6700 on the computer:
 
•   Smart Setup  -  The Smart Setup is embedded in the firmware of Linksys Smart Wi-Fi Routers.  It allows you to run setup from a web browser.  To learn how to set up the Linksys Smart Wi-Fi Routers using Smart Setup, click here.
 
IMPORTANT:  For PPPoE users, in order to start the Smart Setup you must enter “linksyssmartwifi.com” or “192.168.1.1” in the browser's Address bar since you will not be automatically redirected to the Smart Setup wizard.
 
•   Manually  -  There is an option to bypass Smart Setup and log in straight into the router's interface.  On the home page of the Smart Setup, tick the I want to skip Setup and configure my router manually option and click Next.
 
NOTE:  The CD included in the packaging does not contain any setup software.  It only contains documentation.
 
The default SSID and wireless password are located on the Quick Start Guide and also printed on the label located at the bottom of the router.
 
Yes, you will have the option to customize the SSID and the wireless password.
 
Follow these troubleshooting steps below:
 
•  Try entering “linksyssmartwifi.com” or “192.168.1.1” in a supported browser.
 
•  If your computer has a static IP Address, make sure it has valid DNS numbers, if not, set the computer to obtain an IP Address automatically.  Retry Smart Setup, then if you need to reassign a static IP Address back on the computer, do so.
 
No.  You will be prompted to write down the new settings instead.
 
The draft 802.11ac technology works on the 5 GHz band.  The Linksys EA6700 can have a speed of up to 1300 Mbps wirelessly when matched with an 802.11ac adapter.
 
Yes, but it will only be as fast as the supported technology of the device you are using to connect to the router.
 
The default IP Address of your Linksys EA6700 is 192.168.1.1, and the default login detail is “admin” for both username and password.  You may use this as an alternative way to open your Linksys cloud account locally.
 
Hold the Reset button of the Linksys EA6700 on the back panel for about 10 seconds then release.  Alternatively, you may use the web interface, go to the Troubleshooting tab > Diagnostics sub-tab, then click the Reset to factory default settings.
 
Yes.  Associating your Linksys EA6700 to your Linksys cloud account will turn ON the remote management service regardless if you login using your account or local access password.
 
To check if your Linksys EA6700 has an enabled remote management feature, go to the Troubleshooting Tool and under the Status tab, click on Report.  If the Status for Linksys Smart Wi-Fi Services shows Connected, this means that remote management via your Linksys cloud account is enabled.
 
NOTE:  To disable the Linksys cloud account Service login, go to the Connectivity Tool > Administration tab and uncheck Remote Access.  After disabling, you can login using the local access link.  To learn how, click here.
 
The warranty period is dependent on the country of purchase.  For more information about your device's warranty, click here.
 
SECURITY SUPPORTED
 
1. How many security modes does the Linksys EA6700 support?
 
The router supports the following wireless security options:  WEP, WPA™ Personal, WPA Enterprise, WPA2™ Personal, WPA2 Enterprise, WPA2/WPA Mixed Personal, and WPA2/WPA Mixed Enterprise.
 
2. Does Linksys EA6700 offer a Filter ident that block specific Internet data types?
 
Yes.  This feature keeps port 113 from being scanned by devices outside of your local network.
 
3. Does Linksys EA6700 allow VPN tunnels using IPSec, L2TP or PPTP protocols to pass through the router?
 
Yes.
 
4. Does Linksys EA6700 support DMZ?
 
Yes, the router supports the Demilitarized Zone (DMZ) feature.
 
5. Does Linksys EA6700 support SPI firewall?
 
Yes.
 
HARDWARE FEATURES
 
1. What does the indicator light on top of the Linksys EA6700 mean?
 
The indicator light is steady white while power is connected and following a successful Wi-Fi Protected Setup™ (WPS) connection.  It flashes slowly during boot up, firmware upgrades, and when connecting via WPS.  It flashes quickly when there is a WPS error.
 
2. Does the Linksys EA6700 have a USB 3.0 port?
 
Yes, the Linksys EA6700 has a high-speed transfer USB 3.0 port.
 
Yes.
 
USB 2.0 has speed limit of up to 480 Mbps while USB 3.0 has a maximum of 5 Gbps.
 
SPECIAL FEATURES
 
1. What is Linksys Smart Wi-Fi?
 
The Linksys Smart Wi-Fi is a free service bundled with Linksys Smart Wi-Fi Routers.  This allows you to configure your router settings locally or remotely over the Internet by creating a Linksys cloud account which you will need to activate and associate with your router.  The Linksys Smart Wi-Fi gives you secure access to your home network from a browser or mobile device.  You can instantly tap into your home network to check the connection status of your devices or to block your child's computer or devices from accessing social networking sites when they should be doing their homework.  You can even prioritize what devices on your network get the most bandwidth to eliminate lag times. 
 
2. What mobile devices are supported with Linksys app?
 
The Linksys app supports Apple® iOS 8 and Android™ 4.0.3 and later versions.
 
3. How do I access multiple routers from different locations?
 
Using your Linksys cloud account, you can manage multiple routers wherever you are.  If you have separate router networks at home and in your work place, you can switch between routers to modify settings using the Linksys app.  To know more about managing multiple routers through the Linksys app, click here.
 
4. What is Guest Access?
 
Guest Access is a way to share Internet access without exposing the rest of your Wi-Fi network.  Guests can be online but cannot see or access other computers, external storage or connected devices in your network. 
 
5. What is Parental Controls?
 
Parental Controls allow you to limit what your kids can do online on their computers or devices.  You can restrict access to certain websites or block specific devices from accessing the Internet.
 
6. What is Device Prioritization?
 
Device Prioritization allows you to prioritize which devices on your network get the most bandwidth for less lag time and buffering. To know more about Device Prioritization, click here.
 
7. What is Speed Test?
 
Speed Test allows you to see your current upload and download speed to and from your home network.  To know more about the Linksys Smart Wi-Fi Speed Test Tool, click here.
 
8. What is USB Storage?
 
The USB Storage lets you store and share content across your network via features such as Folder access, FTP server, and Media Server.  The storage device connects directly to the USB port on the back of your router and is typically used to store and share videos, music, photos, and other media.  To know more about the USB Storage Tool, click here.

NOTE:  USB Storage is displayed as External Storage among newer firmware versions of Linksys Smart Wi-Fi Routers.

 
9. What is SimpleTap™?
 
The SimpleTap™ feature is a simplified way to connect your supported NFC mobile phone wirelessly to the Linksys EA6700.  The router comes with a SimpleTap™ card.  You will need to download the Linksys app, and tap the card to your phone.  Your phone will connect to your router wirelessly.  Your phone must have the NFC feature enabled for the SimpleTap™ feature to work.  To know how to connect your Android™ smartphone using the SimpleTap™ card, click here.
 
NOTE:  With SimpleTap™, users can take advantage of the WPS connection using the SimpleTap™ card.  To learn how to connect your device using WPS in your Linksys cloud account, click here.
 
10. Which wireless network and frequency will the smartphone connect to when using SimpleTap™?
 
The smartphone will be connected to the 2.4 GHz wireless network only.
 
11. How many connection types does the Linksys EA6700 support?
 
The router supports six (6) connection types:  Automatic Configuration - DHCP, Static IP, PPPoE, PPTP, L2TP, and Bridge Mode.
 
Cut Through Forwarding is a new feature for Linksys Smart Wi-Fi Routers (EA6300, EA6400, and EA6700) that increases router’s performance through bypassing protocols that add extra overhead to router processing (such as packet level inspections, sorting, filtering, and queuing).
 
Enabling the Cut Through Forwarding feature will only apply to devices that are NOT part of any Parental Controls or Device Prioritization policies since those devices need to be packet inspected.  When disabled, there is no performance enhancement and all clients go through the extra router processing overhead.
 
QUICK TIP:  This feature is enabled by default.  If you want to disable it, log in to your Linksys cloud account then go to Connectivity > Administration.  Under the Cut Through Forwarding section, uncheck the Enable checkbox.
 
Closing the account means erasing/deleting an email address that has a Linksys cloud account associated to it.  To do this, go to the My Account section then click Close account.
 
NOTE:  This option will only appear when you are signed in with your Linksys cloud account.
 
When the Linksys Smart Wi-Fi is down but the Internet is up, a new messaging will appear prompting the customer to log in using your Router admin password.
 
Yes.
 
Yes.  To do so, click Troubleshooting > Status > Report.
 

Yes.  After applying the IP Address, the Guest network IP scheme will automatically change to prevent conflict.  For instructions on how to change the IP Address of your router using the Linksys cloud account, click here.

 18. Can I add or create a Game and an Application to the Priority list that are using the same port numbers?
 
No.  You can only add either Game or Application but not both at the same time.

 
FIRMWARE UPGRADE METHOD
 
1. How do I upgrade the firmware on the Linksys EA6700?
 
The Linksys EA6700 supports both manual and automatic ways to upgrade firmware.  In the web interface, go to Connectivity > Basic > Firmware Update.  To manually update, just select the file to upgrade by using the Choose File button and then click Start.  Also, you can tick the Automatic checkbox then click the Check for Updates to search for the newest version of firmware. 

 

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